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Content Operations Specialist Resume

Englewood, CO

PROFESSIONAL EXPERIENCE:

Confidential, Englewood, CO

Content Operations Specialist

Responsibilities:

  • Assuring prompt and accurate ingestion of Video - On-Demand content (VOD)
  • Assisting Command Center with off-hours monitoring and escalation of platform and content-delivery issues
  • Identifying and troubleshooting issues with our existing VOD library
  • Verifying, capturing, and replacing thumbnail images for international and domestic programs
  • Performing voice-over for How-To videos for Android mobile application

Confidential, Los Angeles, CA

Various Contract Assignments

Responsibilities:

  • Organizing A/P documents
  • Generating and organizing filing systems; general filing; maintaining and protecting confidential records
  • Executing massive data entry and data integrity projects
  • Creating and manipulating Excel files of varied complexity, and creating reports and graphs for managers
  • Logistical support and customer service at events

Confidential, Los Angeles, CA

Special Operations Technician/Technical Services Engineer

Responsibilities:

  • Creating and maintaining database records for digital film content, including metadata and pricing
  • Generating and documenting processes for data management
  • Developing and updating workflow protocols, and training Content Operations Team on them
  • Identifying and resolving issues with digital records
  • Encoding, Packaging, and QA of digital files for streaming/download by consumers
  • Using Excel to import worksheets for updating records
  • Occasionally, coordinating the urgent update of thousands of records
  • Serving as the ‘Jira gatekeeper’ for Content Operations: looking at each ticket assigned to the team, identifying the issue, requesting clarification where necessary, and assigning it to the appropriate team member

Confidential, Los Angeles, CA

Customer Service Manager / Database Administrator

Responsibilities:

  • Providing online customer service (including managing returned merchandise/refunds)
  • Via MS Outlook, Gmail, eBay, and Amazon.com
  • Evaluating and updating customer service policies
  • Identifying errors with online listings, working with other teams to resolve errors in listing and in database
  • Generating and documenting processes for data management
  • Resolving discrepancies with physical inventory count
  • Pulling inventory for transfer to Confidential
  • Training/supervising customer service representatives and data entry personnel
  • I also continued to teach employees how to use various software, particularly RMS, Gmail, and Amazon.com

Confidential, Beverly Hills, CA

Accounts Payable Specialist / Operations Assistant

Responsibilities:

  • Posting vendor invoices & credit memos in QuickBooks, filing A/P documents
  • Applying credit card charges and credits to bills in QuickBooks
  • Catching discrepancies, contacting vendors / follow-up regarding accounting errors
  • Managing vendor information (contact information, terms, etc.)
  • Generating and distributing A/P reports (Aging, Vendor Reports, and others)
  • Assisting in credit card reconciliation
  • Resolving A/P issues from 2009 to 2011 (erroneous charges, unposted bills, misapplied payments, etc.)
  • Creating and updating item entries in Microsoft RMS for inventory items
  • Processing and shipping online/telephone orders to customers
  • Some customer service with online/telephone customers
  • Physical inventory counts
  • Receiving and shelving warehouse items
  • Instructing other employees in the use of various computer programs (incl. Excel, RMS, QuickBooks)

Confidential, Century City, CA & Brooklyn, NY

Inventory Manager

Responsibilities:

  • Forecasting sales, and ordering chocolate products weekly from France, based on forecasted sales, pending sales orders, and warehouse levels
  • Keeping track of orders from France, from order confirmation to lading on vessel, to arrival in the port, customs and FDA clearance, and receipt
  • Keeping track of purchase & sales orders, inventory adjustments, transfers & receipts
  • Creating and manipulating complex excel files; sending weekly reports throughout the company
  • Taking sole responsibility for customer service to a major customer
  • Fielding telephone calls from customers, occasionally providing customer service
  • Communicating daily with management, customer service, warehouse personnel, around the US and in France
  • Training the next Inventory Manager

Confidential, Berkeley, CA

Security Coordinator

Responsibilities:

  • Selecting, training, and supervising a staff of about 20 security monitors, for two residential buildings in Unit 3
  • Presenting security / safety related programs to residents

Security Monitor

Confidential

Responsibilities:

  • Operating the evening front desk and telephone, providing information and support to residents and visitors
  • Creating posters, brochures, logos, programs and t-shirts to promote events
  • Recording incidents, confronting/resolving/escalating situations that threatened safety and security of residents

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