Content Operations Specialist Resume Englewood, CO - Hire IT People

PROFESSIONAL EXPERIENCE:

Confidential, Englewood, CO

Content Operations Specialist

Responsibilities:

Assuring prompt and accurate ingestion of Video - On-Demand content (VOD)
Assisting Command Center with off-hours monitoring and escalation of platform and content-delivery issues
Identifying and troubleshooting issues with our existing VOD library
Verifying, capturing, and replacing thumbnail images for international and domestic programs
Performing voice-over for How-To videos for Android mobile application

Confidential, Los Angeles, CA

Various Contract Assignments

Responsibilities:

Organizing A/P documents
Generating and organizing filing systems; general filing; maintaining and protecting confidential records
Executing massive data entry and data integrity projects
Creating and manipulating Excel files of varied complexity, and creating reports and graphs for managers
Logistical support and customer service at events

Confidential, Los Angeles, CA

Special Operations Technician/Technical Services Engineer

Responsibilities:

Creating and maintaining database records for digital film content, including metadata and pricing
Generating and documenting processes for data management
Developing and updating workflow protocols, and training Content Operations Team on them
Identifying and resolving issues with digital records
Encoding, Packaging, and QA of digital files for streaming/download by consumers
Using Excel to import worksheets for updating records
Occasionally, coordinating the urgent update of thousands of records
Serving as the ‘Jira gatekeeper’ for Content Operations: looking at each ticket assigned to the team, identifying the issue, requesting clarification where necessary, and assigning it to the appropriate team member

Confidential, Los Angeles, CA

Customer Service Manager / Database Administrator

Responsibilities:

Providing online customer service (including managing returned merchandise/refunds)
Via MS Outlook, Gmail, eBay, and Amazon.com
Evaluating and updating customer service policies
Identifying errors with online listings, working with other teams to resolve errors in listing and in database
Generating and documenting processes for data management
Resolving discrepancies with physical inventory count
Pulling inventory for transfer to Confidential
Training/supervising customer service representatives and data entry personnel
I also continued to teach employees how to use various software, particularly RMS, Gmail, and Amazon.com

Confidential, Beverly Hills, CA

Accounts Payable Specialist / Operations Assistant

Responsibilities:

Posting vendor invoices & credit memos in QuickBooks, filing A/P documents
Applying credit card charges and credits to bills in QuickBooks
Catching discrepancies, contacting vendors / follow-up regarding accounting errors
Managing vendor information (contact information, terms, etc.)
Generating and distributing A/P reports (Aging, Vendor Reports, and others)
Assisting in credit card reconciliation
Resolving A/P issues from 2009 to 2011 (erroneous charges, unposted bills, misapplied payments, etc.)
Creating and updating item entries in Microsoft RMS for inventory items
Processing and shipping online/telephone orders to customers
Some customer service with online/telephone customers
Physical inventory counts
Receiving and shelving warehouse items
Instructing other employees in the use of various computer programs (incl. Excel, RMS, QuickBooks)

Confidential, Century City, CA & Brooklyn, NY

Inventory Manager

Responsibilities:

Forecasting sales, and ordering chocolate products weekly from France, based on forecasted sales, pending sales orders, and warehouse levels
Keeping track of orders from France, from order confirmation to lading on vessel, to arrival in the port, customs and FDA clearance, and receipt
Keeping track of purchase & sales orders, inventory adjustments, transfers & receipts
Creating and manipulating complex excel files; sending weekly reports throughout the company
Taking sole responsibility for customer service to a major customer
Fielding telephone calls from customers, occasionally providing customer service
Communicating daily with management, customer service, warehouse personnel, around the US and in France
Training the next Inventory Manager

Confidential, Berkeley, CA

Security Coordinator

Responsibilities:

Selecting, training, and supervising a staff of about 20 security monitors, for two residential buildings in Unit 3
Presenting security / safety related programs to residents

Security Monitor

Confidential

Responsibilities:

Operating the evening front desk and telephone, providing information and support to residents and visitors
Creating posters, brochures, logos, programs and t-shirts to promote events
Recording incidents, confronting/resolving/escalating situations that threatened safety and security of residents