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Senior Customer Service Representative Resume

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Profile 
Highly organized administrative professional with three years of experience in office administration and customer service. Seeking a position that allows me to utilize my education, experience, and strong work ethic to build a long-term career in the insurance field.

Education

  • Bachelor of Science
  • Major: Health Sciences
  • Paralegal Certificate

Certifications and Skills

  • Certified Microsoft Office Specialist for Word 2010
  • Excellent written and verbal communication skills
  • Strong attention to detail and multi-tasking skills
  • Exceptional customer service skills and optimistic attitude
  • Knowledge of Microsoft Office programs including: Word, Excel, PowerPoint, and Outlook
  • Typing speed of 60 words per minute

Professional Experience

Senior Customer Service Representative
Confidential January 5, 2011- Present

  • Manage and document customer inquiries and issues
  • Manage company customer service e-mail mailboxes
  • Answer multi-line switchboard and route calls to proper departments
  • Assist internal accounting department
  • Process sales orders into JDE Oracle program

Administrative Assistant 
Confidential September 2009- July 2010

  • Managed customer service and support
  • Answered and directed calls on a multi-line switchboard
  • Assisted with weekly payroll, invoices, and deposits
  • Coordinated and recorded meeting minutes

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