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Front Desk Agent Resume

2.00/5 (Submit Your Rating)

Philadelphia, PA

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Summary

Ten plus years in customer service; ability to anticipate and evaluate problems or unsatisfactory situations and make decisions that effect positive change. Strong organizational skills; work well with minimal supervision and make ongoing contributions to the team. Demonstrates ability to acquire and apply knowledge rapidly.

Skills
  • Microsoft Office, Telephone Etiquette, Types 45wpm, Epitome, Galaxy/LightSpeed, Customer Service, Third Party Billing, Patient Charting and Assisting Physical Therapy Modalities, Exam Tray Set-Up, Filing, Appointment Scheduling, Urinalysis and CPR/First Aid Certifications, Vital Signs, Injections, Venipuncture.

Experience

Guest Services Agent, Confidential, Phila. PA.

6/2010 - 6/2011

  • Assisted in day to day guest service responsibilities including check-in, check-out, allocation of rooms and concierge/guest information throughout their stay.
  • Blocked all VIPs and Kimpton In Touch guests into premier rooms and inspected these rooms for special requests and quality assurance.
  • Entered new Kimpton In Touch guests enrollments and reservations
  • Managed reports needed daily for upper management and front desk staff, and replied in a timely manner to guest requests.
  • Consistently received high customer service ratings.
  • Maintained a house bank, report log/daily deposit
Front Desk Agent, Confidential, Phila. PA.

1/2008 - 6/2010

  • Provided guests with assistance at the front desk during check-in, check-out and throughout their entire stay.
  • Maximized revenue and cash flow through up-selling of hotel services, making future/current reservations and adhering to credit and inventory control processes.
  • Provided total guest satisfaction through teamwork, personal attention and taking ownership when issues arise.
Front Office Agent, Confidential, Phila. PA.

2/2006 - 6/2008

  • Greeted and welcomed guests upon arrival.
  • Promoted the guest reward program and provided recognition and benefits to all present members.
  • Maintained a house bank, report/log daily deposit.
  • Worked with various departments inside of the hotel to provide quality service.
  • Provided excellent customer service through brand voice.
  • Fluent in multiple guest recognition service programs.
Student Health, Confidential, Phila. PA.

8/2005 - 9/2005

  • Greeted and Triaged patients
  • Scheduled appointments with various doctors, nurses and specialists for students
  • Prepared patient charts and verified insurance information.
  • Performed vital signs, venipunctures, injections, urinalysis, laboratory procedures, ear lavage.
  • Assisted during GYN exams and EKGs.
  • Filed all medical records and other related documents.

Head Hostess, Confidential, Phila. PA.

2/2002 - 9/2004

  • Greeted and welcomed guests upon arrival.
  • Seated guests.
  • Answered the telephone and made reservations.
Hostess, Confidential, Phila. PA.

8/1999 - 2/2002

  • Welcomed guests upon arrival.
  • Escorted guests to their table and/or bar Lyonnais.
  • Scheduled lunch and dinner reservations.
  • Confirmed all reservations in advance to ensure maximum capacity when possible.
  • Large party planning.
  • Trained new host staff.
  • Provided daily, weekly reports for various departments within to ensure complete guest satisfaction.
  • Presented reservation reports to management and wait staff for daily pre-shift meetings.
Sales Representative, Confidential, Phila. PA.

7/2002 - 9/2003

  • Answered inbound calls.
  • Made outbound calls from call center to consumers expressing interest in purchasing life insurance.
Confidential, Phila. PA.

5/2000 - 9/2003

  • Interfaced with various departments to request information as needed
  • Utilized excellent customer skills
  • Serviced group member enrollments for AmeriHealth New Jersey accounts.
Education
  • Received Diploma
  • Received Medical Assistant Diploma

References Available Upon Request

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