Forklift Field Technician Resume Hopkins, MN - Hire IT People

Summary

Background includes over twenty years of successful experience in sales and service of material handling equipment. Skilled at developing ongoing and productive relationships with customers, coworkers, and management. Outstanding repair and diagnosis skills that will apply to a position in the IT industry where I can contribute greatly to the growth and development of the company.

Technical Skills

Hardware Maintenance and Replacement
Windows Operating System Installations: Windows XP, Windows 7, and Windows Server 2008
Windows Operating System Configurations and Troubleshooting
Network and TCP/IP Configuration and Troubleshooting
Network Hardware Installations and Configurations
Wired and Wireless Networking / 802.11 Standards
File and Permission Management
Microsoft Office 2010 Product Support: Outlook, Word, Excel, PowerPoint, Visio, Access
VMware Workstation
Microsoft SQL Server 2008 Configuration and Database Administration Fundamentals
Data Backup and Restoration Procedures
Operating System Imaging (Microsoft WDS and Symantec Ghost)
Basic HTML Knowledge
Website Hosting using IIS
Mobile Device Support and Configuration (Android and iOS)

Technical Certifications

MTA: Microsoft Technology Associate - Networking Fundamentals
SDP: Service Desk Professional

Currently Pursuing:

MCTS: Windows 7 Configuration
MCITP: Windows 7 Enterprise Desktop Support Technician
MCTS: Windows Server 2008 Network Infrastructure Configuration
Made successful remote desktop connections to repair and assist personal customers
Recruit administrator for a gaming clan for over 5 years, helped with computer issues as well

Additional Certifications

Attendance at numerous employer-sponsored training to include: hydrostatic, hydraulic certifications

Military
Confidential Aircraft Ground Support—Honorable Discharge

Education
PC ProSchools: Minnetonka, Minnesota Anticipated Graduation: August 2012

Computer Hardware Fundamentals
Windows Operating System Fundamentals
Microsoft Office 2010 Suite
Security Fundamentals
Windows Server Fundamentals
Networking Fundamentals
Database Administration Fundamentals
Service Desk Professional and ITIL Concepts
Emerging Technologies and Website Hosting
Windows XP Configuration / Deployment / Administration / Troubleshooting
Windows 7 Configuration / Deployment / Administration / Troubleshooting
Windows Server 2008 Network Infrastructure / Configuration / Administration
Windows Server 2008 Active Directory / Configuration / Administration

Experience

Display Sales, Bloomington, MN 2011 to Present
Sales, Holiday Décor, and Banners

My duties as a sales representative at Display Sales is to sale event banners, holiday decorations and US flags to Governments, Chambers of Commerce and other beautifications across the United States of America. I’m required to maintain a monthly, quarterly and yearly quota. Quotas consist of making outbound and receiving inbound calls, writing up proper amount of sales quotes and writing up sales orders. Everyday tasks consist of working with Windows XP, Microsoft office 2007.

Bennett Material Handling, Hopkins, MN June 1988 to 2010
Forklift Field Technician
Responsible for the repair and maintenance of material handling equipment for client accounts. Duties include:

Repair—Maintain, repair, and troubleshoot forklift equipment. Experience with hydrostatic, hydraulics, pump, and electrical systems. Comprehensive understanding of engines to include diesel, gas, electric, and LP. Conducted scheduled maintenance on equipment to ensure continued proper working condition i.e. oil change, grease, and parts replacement. Experience with welding and fabrication measures: arc, stick, and wire feed welding. Grinding, drill press, band saw, and fabrication of specialized parts and equipment.

Sales/Service—Successfully worked directly with client accounts in addressing questions and concerns regarding products and services. Outstanding communication in educating customers on repair process and timeliness. Able to deescalate customers and negotiate to satisfactory resolution. Presented information to customer to promote additional products and services available.

Inventory—Responsible for tracking inventory and stocking service vehicles to ensure proper parts are available. Comprehensive understanding of parts and equipment utilized in sales/service. Conducted inspection of parts to ensure proper working order.

Safety—Comprehensive understanding and practice of hazardous materials and equipment handling. Knowledge of proper disposal procedures. Follow all rules and regulations as outlined by labor, industry, and company standards.

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Forklift Field Technician Resume

Hopkins, MN

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