Manager Resume Atlanta, GA - Hire IT People

Summary
Professional Writer with extensive experience working for Fortune 500 companies and small companies. Proven ability to convey complex information in a non-technical, clear and concise manner. Excellent skills in gathering information, interviewing subject matter experts, and producing quality documentation. Self-starter with the people and project management skills necessary to plan and produce deliverables in a timely manner.

Experience
Confidential,Atlanta, GA 5/2009- Present
Manager Support
Provide support to the Vice President of Development and the marketing and sales teams by editing internal and external communications, creating marketing brochures and presentations, managing tradeshow planning and coordination and other related tasks.

Edit internal and external corporate communications.
Create functional specifications.
Create technical documentation.
Use Indesign and Photoshop to create marketing brochures and associated graphics.
Create PowerPoint presentations.
Create Request for Proposals (RFPs).
Manage all tradeshow registration, planning, communication, and coordination.

Confidential,Alpharetta, GA 2/2007- 3/2009
Senior Technical Writer
Created all end user documentation for a project management software application for the construction industry. Create .html help, end user manuals (PDF) and computer based training (CBT) demos illustrating product functionality.

Managed the conversion of all help content from RoboHelp to FrameMaker XML. The resulting 5,000+ files enabled single sourcing of the documentation content.
Participated as a member of the Agile development team, which enabled the update of the documentation content at the same time the developers updated the code.
Created a Style Guide that enabled standardization across products to reduce localization costs.
Created / maintained a documentation tracking document that enabled QA to verify the documentation of all product enhancements prior to each release. This document also served as a history of all updates to content.
Created and administered a customer survey to obtain feedback on the documentation. Feedback from this survey enabled modification of the documentation to improve usability of the information.
Interviewed various product teams to determine areas of improvement in the documentation.

Confidential,Alpharetta, GA 11/2004 – 2/2007
Senior Technical Writer
Created end user documentation for a client server medical software application. Created .html help, .chm help, and end user manuals. Created computer based training (CBT) demos illustrating product functionality.

Managed technical writers in the India office and coordinated the update of the documentation.
Spearheaded the conversion of the documentation from FrameMaker to Robohelp and managed/tracked the work of writers to ensure consistency of content and workload.
Created customer surveys to collect feedback on documentation to determine how to better address user needs.
Reviewed and edited material prepared by other writers to ensure consistency and usability.

Confidential,Atlanta, GA 2/2002 – 9/2004
Senior Technical Writer
Created end user documentation for a web-based network security software application that included installation guides, user guides, online help and reference materials.

Completed writing assignments according to company-wide standards regarding order, clarity, conciseness, style, and technology.
Assisted the engineer responsible for the complete redesign of installation process of the product.
Participated in usability evaluations of the product user interface.

Education
Master of Science, Information Design and Communication

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