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Incident Analyst Resume

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Philadelphia, PA

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SUMMARY:

Seeking a position where my technical skills and professional experiences will add value to the organization and provide me with opportunities to continue learning.

TECHNICAL SKILLS:

  • JavaScript
  • HTML
  • PHP
  • Java
  • MySQL
  • Visual Studio
  • Eclipse
  • NetBeans
  • Adobe
  • Microsoft Office
  • Windows (7, 8, 10)
  • Mac OS X
  • Linux
  • TCP/IP
  • LAN
  • WAN

CORE QUALIFICATIONS:

  • Jira
  • ServiceNow
  • Incident Management
  • Bridge line Management
  • Production Support
  • Network Monitoring
  • Network /Server Architecture
  • Data Center Architecture
  • STB Hardware
  • SOP Documentation
  • Zimbra Mail Server
  • Router Configuration
  • Switch Installation
  • SAN Storage
  • PBX Phone System
  • NetApp Data Management
  • VMware
  • Firewall Management
  • Server Management
  • Customer Service

WORK EXPERIENCE:

Confidential, Philadelphia, PA

Incident Analyst

Responsibilities:

  • Triaged national level incidents
  • Managed and trained offshore triage teams
  • Notified and managed notifications to stakeholders during outage situations
  • Worked with engineering teams to identify root cause
  • Prepared production support SOP documentation
  • On boarded products to preexisting Production Support processes
  • Developed procedures for incident triage

Confidential, King of Prussia, PA

System Administrator - Intern

Responsibilities:

  • Managed and maintained help desk requests/tickets
  • Maintained IT equipment inventory
  • Performed IT related employee onboarding exiting processes
  • Develop and maintain IT Documentation
  • Identified, researched and resolved technical problems

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