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Integrated Account Manager Resume

Boston, MA

SUMMARY:

I am looking for a position in Information Technology. My background is in Sales/Marketing, Education/Training, Human Resources, Account Management, and Customer Service. I feel that my rich experience and diversified education makes me an asset to any organization.

WORK EXPERIENCE:

Integrated Account Manager

Confidential, Boston, MA

Responsibilities:

  • Direct sales position where I was responsible for building and maintaining relationships with the customer, account planning and strategy.
  • Mentored and coached sales representatives to pursue new sales opportunities for Confidential products/services/ systems
  • Managed resolution of customer disputes and accounts receivable discrepancies
  • Anticipated customers’ needs and provided solutions
  • Was knowledgeable in Confidential & Confidential Data Products, Services and Processes.
  • Technically consulted with customer and solved issues for ASE, ADE, AVPN, IP Flex and Netbond services
  • Gained experience designing, implementing and troubleshooting network security for enterprise customers
  • Extensive experience in security configuration of network and security devices in a large enterprise environment (routers, switches, firewalls, intrusion detection/prevention systems)
  • Experience in Cisco security technologies: ISE, IPS/SourceFire, ASA, CSM, ACS, VPN, FTD, ACI, Trustec, Stealthwatch
  • Trained in Cybersecurity and Incident Response
  • Detailed understanding of TCP/IP protocols and of of routing protocols (OSPF, RIP, EIGRP, BGP) and layer 2 protocols
  • Technical account and project management skills for delivery of professional services
  • Knowledgeable in SIEM Systems
  • Have Financial Industry experience
  • Have extensive experience with: Juniper SSG firewalls and Fortinet Fortigate Firewalls, Cisco Nexus switches, Juniper EX switches, Cisco Catalyst switches, Cisco ISRs, IP Routing protocols (OSPF, BGP), Switching (VLANs, STP, VTP, LACP/GEC, Trunking, SPAN, QOS), Security (IPSEC, AAA, RADIUS, PKI, NAC, 802.1X), QOS (Policy, shaping, congestion management), Juniper IVE (SA) products, Cisco wireless products, and Low latency network architectures

Senior Network Engineer

Confidential, Rochester, NY

Responsibilities:

  • Designed, Developed, Implemented, Security Assessment, Intrusion Detection, and Maintenance of LAN/WAN Data/Voice Converged Communication Networks
  • Network assessment—voice, video, data, wireless
  • Supported the Wireless, VOIP, Security offerings for Confidential worldwide. Implemented, designed, developed, maintained complex wireless mesh networks and converged data/voice networks Confidential the enterprise level

Project Manager

Confidential, Rochester, NY

Responsibilities:

  • Project Management experience processing and partnering with provisioning teams with AVPN, MIS, POTS, LAN, WAN circuits with Confidential, Sprint, Confidential, Level 3, Fibertech, Frontier, Windstream, Comcast and others
  • Telecom experience partnering with local exchange carriers and various management levels within internal and external organizations
  • Experience in voice/data network operations management, complex data analysis, and contract negotiations
  • Responsibilities included managing voice/data network services, with a focus on network spending, performance monitoring, capacity planning and services optimization
  • Cisco ATM, Frame Relay, IPSec VPN, VoIP, SONET and MPLS networking experience
  • Managed hosting solutions (Architect) experience in the Financial Services vertical, developed complex solutions for the financial vertical, Market Data knowledge and engineering - - Bloomberg and Reuters experience
  • Designed and implemented new Chase eATM network. Video and voice design delivered to the branches
  • Managed teams of networking engineers and consultants during the implementation stages of deployment
  • Researched new cutting-edge technologies and evaluating impact on existing networks
  • Fixed Mobile Convergence research on integrating cellular networks with traditional wire line phone systems and 802.11 wireless systems

Project Manager

Confidential, Washington, DC

Responsibilities:

  • Supported the Wireless, VOIP, Security offerings for Confidential worldwide
  • Implemented, designed, developed, maintained complex wireless mesh networks and converged data/voice networks Confidential the enterprise level
  • Responsible for the selection process, performance metrics, evaluations, reviews, project timelines, goals, objectives and facilitating the correct match of skill sets to business goals, objectives and drivers
  • Worked hands on with VOIP, SIP, and ATA technologies

Computer Network Security Manager/Sales Engineer

Confidential, New York City

Responsibilities:

  • Assisted in the development and implementation of operation and strategic plans for IT organizations
  • Helped organizations achieve budget saving and cost reductions by consolidating services, technology advancements, increasing efficiencies, following best of breed IT services and processes
  • Cisco NAC experience, Cisco security architecture designs
  • Fixed Mobile Convergence research on integrating cellular networks with traditional wire line phone systems and 802.11 wireless systems

Computer Network Security Manager/Engineer

Confidential, Macedon, NY

Responsibilities:

  • Design, Development, Implementation, Security Assessment, Intrusion Detection and Maintenance of LAN/WAN Data/Voice Converged Communication Networks
  • Responsible for the testing, configuration and installation of Windows Server 2003, Cisco, Confidential Sans, StorageTek Powerhorn, Active Directory, and Cisco/Adtran routers/switches/VPN concentrators
  • Managed and coordinated installation efforts of Veritas Net Back-up, Cisco PIX, and CheckPoint NG firewalls
  • Lead Team on the initiative to install both Network design and documentation as well as Multi-Vendor environment
  • Optimized all new equipment including StorageWorks (SAN) external storage units and 802.1x using WinXP.
  • Trained and assisted in the installation of Norton Ghost Enterprise Edition, Veritas BackupExec/Net, LotusNotes, Great Plains, CiscoWorks, WhatsUp Gold, Cisco Call Manager, VoIP and Confidential OpenView
  • Served as a senior subject matter technical expert for wireless communications technologies and products
  • Administered all internal network design to include EIGRP, OSPF, patch management scripting, Microsoft cluster server and data recovery backup system
  • Use of LXE products and wireless integration of data into SAP
  • Managed Avaya/Lucent G3R telephone switches, Avaya Audix Voicemail systems, Avaya CAS-Call Accounting Software, Avaya-Definity Network Administration (DNA)

Computer Network Engineer

Confidential, Macedon, NY

Responsibilities:

  • Designed and implemented Starbucks Wireless “Hot Spots” nationwide network, integrating wireless access through all ports in each coffee shop
  • Utilized latest remote access and wireless technology solutions to integrate nationwide connection
  • Developed and Deployed Remote Access solutions for all Starbucks locations across the country, utilizing latest high-tech solutions
  • Cisco ATM/Frame Relay networking experience, QoS (Quality of Service) and CoS (Class of Service) design, implementation and support

Computer Network Engineer

Confidential, Rochester, NY

Responsibilities:

  • Led voice and data teams of 10 to 50+ individuals. Project budgets $100 million to $350+ million Responsible for 1,500+ servers
  • Utilized Data/Voice experience integrating name brand hardware/software products: Interactive Intelligence (Unified Messaging)
  • Cisco/Checkpoint/Netscreen VPN/Firewalls/Security Assessment/Intrusion Detection
  • Cisco routers/switches/hubs, Nortel switches, Extreme Networks Switches

Computer Network Engineer

Confidential, Rochester, NY

Responsibilities:

  • Designed, Developed, Implementation, and Maintenance of LAN/WAN Data Communication Networks
  • Developed E-Commerce Solutions, while designing property specific networks based on guidelines for specific networks using Visio diagrams
  • Managed and coordinated various engineering and implementation activities including equipment specification and ordering, site installation, and testing

Computer Network Engineer 1995-1999

Confidential, Rochester, NY

Responsibilities:

  • Supervised, designed, implemented, trained, and administered large LAN/WAN/WLAN network operation
  • Helped install ATM, fiber-optic backbone and Cat5 drops
  • Setup Microsoft NT 4.0 Servers/Workstations, Novell Netware 5 Servers, Wireless Networks, Proxy/Web/Printer Servers, Routers, and Hubs. Created user accounts, local/global groups, shares, security measures, firewalls, login scripts, E-mail accounts
  • Hardware/software trouble-shooting, repairs, and upgrades
  • Purchased equipment and software, and installed Macintosh labs
  • Trained staff, students, and parents on networks, software, and hardware

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