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Engineer Support Resume

Richardson, TX

OBJECTIVE: To obtain a position that will allow me to make a positive impact for the success of a company by using my skills and experience, as well as by continuing to learn and grow professionally.


  • Nearly 4 years of experience in System Development Life Cycle (SDLC) including reviewing and analyzing of requirements specification, developing test plans, test execution, defect tracking and documentation
  • Implemented QA methodologies, practices, and processes in various environments including Windows, Mainframe and OS/2
  • Proficient in Functional, Integration, Acceptance, and Validation testing
  • Excellent analytical and trouble-shooting skills
  • Comfortable working independently or in a team environment
  • Self-motivated, detail-oriented and hard working with excellent work ethic


Platforms: Windows 95/98/ME/2000/2007/NT/XP/Vista/XP, Novell, OS/2, DOS, Mac OSX Applications: MS/ Word, Office, Excel, Access, Visio, Project, PowerPoint, Publisher, Adobe Photoshop, Oracle Applications, WinCvs, Windiff, Enterprise Planner, HTML, SQL, DB2, PVCS Tracker, Lotus Notes, MS Outlook, MS Exchange, Internet, Adobe Premiere, Sound Forge Hardware: AS400, IBM Compatible PCs, MVS Mainframe


April, 2006 - October, 2007 Engineer Support Confidential, Richardson, TX - (Technisource)

  • Created and updated various Engineering design Presentations and Specifications for in-building wireless distribution systems
  • Assisted Project Managers in putting together Design Review packages for customer presentation
  • Conducted quality assurance on various project-related documents presented to customers
  • Coordinated with field Engineers to ensure proper data transfer of projects
  • Processed material order in Oracle Application system and maintained status of order in Excel spreadsheet
  • Scheduled and informed Engineers of weekly on-call tasks
  • Ensured proper documentation of Projects as per relevant templates and guidelines
  • Tracked and updated document versions and revisions as necessary
  • Produced appropriate documentation on work status and activities of Engineering department
  • Maintained and archived a database of all project-related documentation
  • Supported Director, Engineers and PMs with other various project- related tasks

Sept, 2004 - April, 2006 Data Entry/Bill Payer/ Claims Assistant Confidential

  • Entered claims-related information into bill payment processing system
  • Performed data entry and accounts payable functions in various proprietary software including Enterprise Planner
  • Conducted research in Access database to retrieve customer information
  • Maintained car rental status on AS/400 system
  • Effectively created and implemented an efficient way of processing work
  • Successfully eliminated over 8 months of backlog in a short period of time
  • Performed quality assurance on paperwork sent out to clients
  • Updated database with payment information and status of claims

July, 1999 - March, 2004 Test Engineer Confidential, Rockville, MD

  • Developed and executed detailed test cases for verification of system changes and updates of a system utilized in the property and casualty insurance industry
  • Analyzed business requirements and functional design specifications in order to create testing scenarios
  • Entered claims in batches for the purpose of testing in Windows and Mainframe environments to ensure application performs as per relevant functional specification and data source
  • Created and maintained software test environments and test beds
  • Logged in system defects and updated testing status in PVCS Tracker
  • Performed manual computing of algorithms to verify system has been modified according to specification
  • Coordinated User Acceptance Test (UAT) with onsite users prior to software deployment
  • Verified data, a significant component of the bill review product by using SQL queries
  • Assisted Project Manager in estimating the testing effort involved for product releases
  • Worked closely with developers, CM and Data Products group in conducting testing efforts - identifying system defects and getting them fixed
  • Resolved help desk tickets from internal users relating to application behavior
  • Participated in peer reviews for specification writers, programmers and testers
  • Conducted beta and regression tests for product releases
  • Executed test scripts for cross-departmental projects and gave feed back on application behavior
  • Consistently met aggressive deadlines while contributing to delivering quality product to clients in a timely fashion

Nov, 1998 - June, 1999 Document Technician, QC Confidential- Bethesda, MD (SPARKS Personnel)

  • Logged batch claims received electronically and on hard copy into a bill review system
  • Provided training on processing of medical claims to Operations team
  • Performed triage and log-in of medical HCFA/UB92 claims into batches
  • Conducted quality control on Explanation of Reimbursement (EOR) sent to clients
  • Created and maintained Excel spreadsheets consisting of department related activities
  • Picked up other duties of department as needed and assisted associates with work as necessary


  • B.S. Information Science

REFERENCE: Available upon Request

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