Computer Operator Resume Lake Mary, FL - Hire IT People

SUMMARY

Experienced IT Professional with extensive expertise in Operations and Software Installation. Detailed orientated and is problem resolution driven. Dependable, self motivated with 16+ years background that will result in stability and leadership. Possess the ability to communicate technical result to client.

TECHNICAL SUMMARY

Mainframe

ZOS, OS390, AS400, MVS / JCL and Utilities, VTAM, TSO / ISPF, VSAM, CA7, CA11, SMP / E, IOF, CA1, JES2, NetView, PDS31, FDR, TCP / IP, SDSF, FTP, DSDFF, HCD, Software Development, ICF Catalog, Technical Support, MVS, REXX, CICS

Tools

Change man, Faver, SMSDISK, Service Center, WMS, OPSMVS, ServerPac, HMC, PROSMS, Robot, Show Commands, Network Monitoring

Microsoft

Windows, Word, Excel, Lotus Notes

WORK EXPERIENCE

Confidential,Lake Mary, FL 2006 – 2010
Computer Operator IV

Provided 1st hand monitoring of 4 platforms to achieved Global Operational Support. Ensured tier 1 clients were paged during problem resolution conference.
Monitored Interactive Voice Response (IVR) or Computer Telephony Integration (CTI) and rebooted as needed to improve availability of calls on speech platform.
Oversaw StieScope and Dashboard for alerts in order to be proactive and reduced customer down time.
Initiated start-up and shutdown of services and participated in Maintenance Window.
Monitored Gateway Interface on AS400 Power System.
Worked with EOD ensuring limited down time of client productivity.
Performed 15 point check list on 4 platforms at the start of each shift turnover resulting in minimizing unscheduled outage.
Utilized CA-Unicenter to monitor thousands of Servers which resulted in cost saving for 50 clients.

Confidential,Lake Buena Vista, FL 2005 – 2006
Computer Operation Specialist
Oversaw day to day functions supporting the operational aspect in a Production Environment. Handled 1st level response to outstanding events across platforms.

Monitored Parallel SysPlex environment of Z / OS, OS / 390 along with AS400 and Unisys systems.
Performed system start-up and shutdown and dumps accurately on a HMC / PEP.
Provided second level technical support to the field on all platform issues and updated trouble tickets.
Performed check list at the start of each shift turnover on 4 types of platform.
Performed NONSYS and SAVSYS Schedule on AS400 Platform and executed AS400 check list during Batch Processing window.

Confidential,Orlando, FL 1995 – 2003
Sr. Computer Operator / MVS Systems Programmer
Provided technical support by maintaining operating system stability and functionality.

Monitored Master console and Process Batch cycle schedule via CA7 and CA11.
Ensured all daily production is complete and accurate.
Performed system start-up and shutdown and dumps accurately on a HMC.
Reviewed and maintained all operational documentation.
Performed escalation procedures following standards.
Determined job scheduling, processing, standards enforcement and problem determination.
Prepared disaster recovery tapes for transport to a secure off site location via CA1 reporting utility.
Monitored and maintained print in print queues.
Initiated file manipulation, activation and deactivation within CICS regions network connectivity.
Supported Change Man as its primary contact on all phases of operations.
Provided support for the mainframe and programming areas by keeping the operating systems current and products updated.

EDUCATION AND TRAINING

Systems Information Major 65% completed.
Systems Information.

CERTIFICATES

MVS / SP Structure and Logic
MVS Systems and Fundamental
Assembler 1
MVS VSAM and Access Methods Services
SMP / E

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Computer Operator Resume

Lake Mary, FL

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