I am a confident IT professional that understands the technical process and how to find and develop solutions as well as present that information to any level of audience. I focus on the total customer experience through the planning and delivery of world - class services that meet specific business needs. Logical thinker with diverse technical abilities. Results driven team player that consistently builds productive and cohesive business relationships with customers, colleagues, and management.
Confidential, Wayne, PA
Account Support Manager
- Managed support agreement for 17 accounts across New York, New Jersey and Delaware.
- Managed SLAs and resources and service issues to ensure customer loyalty
- Understands account’s business goals, critical success factors and challenges, to identify areas of opportunity
- Ensures communication during issue escalations.
- Continuous learning of emerging technologies.
Confidential, Reading, PA
Area Department Manager
- Solved continually changing customer issues
- Continuous learning of emerging technologies
- Continuous development of sales staff
- Implemented store openings
- Advised and suggested department changes
- Exceeded various sales goals
Confidential, Wyomissing, PA
- Solved satellite store closing issues
- Executed daily report generation
- Performed scheduled back-ups