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Customer Service Associate Resume

Meridian, ID

SUMMARY:

  • Quality Assurance / Software Testing career
  • Project Status reporting
  • UAT, Functional, Regression Test case scripting
  • Detailed software bug/defect reporting
  • SQL Developer
  • SQL Queries
  • JIRA/Zephyr
  • HP Quality Center
  • VMware
  • QTP, Selenium automation tools
  • Microsoft Server 2008, Windows 7, Vista & XP
  • Microsoft Office 2007 & 2010
  • Excellent written and verbal communication skills

PROFESSIONAL EXPERIENCE:

Confidential, Meridian, ID

Customer Service Associate

Responsibilities:

  • Customer Service
  • Merchandise stocking
  • Point of Sales/Cashier

Confidential, Boise, ID

Capital One Customer Service Representative

Responsibilities:

  • Customer Service
  • Merchandise stocking
  • Point of Sales

Confidential, Boise, ID

Sr. Test Technician/Engineer

Responsibilities:

  • Requirement review
  • Test Planning
  • Test case creation/execution
  • SQL Developer/SQL Queries
  • Defect Writing
  • Test Environment maintenance
  • UAT/Regression Testing/Integration testing
  • JIRA/HP Quality Center/Zypher
  • Oracle Virtual Box
  • Browser testing - Chrome/Firefox/IE 9
  • Focus & User Group participation
  • New feature demonstrations
  • HP - Imaging & Printing Group (Laser Jet & Laser Jet MFP)
  • System, Software, Firmware testing
  • Network, SMTP, copy, printing testing
  • HP Quality Center
  • Oracle Virtual Box
  • Application/system, localization functionality testing
  • Defect writing
  • Troubleshooting
  • HPUX
  • Microsoft
  • Documentation Validation for MSDN
  • Test Lead 5 Team members
  • Exchange Server 2007 & 2010
  • Weekly Status Reporting to client & off-shore team members
  • Windows Mobile 6.5 simulator
  • MS Product Studio
  • Microsoft Outlook 2007 & 2010
  • Personnel time management
  • HTML scripting
  • M2M certification
  • Windows Mobile 6.5
  • Application certification (M2M) testing for Microsoft Gold Partners
  • Gold Customer contact
  • Status Reports
  • Client communication
  • Palm
  • Test Lead
  • Assign testing duties to team members
  • Status Reporting
  • Client communication
  • Personnel time management
  • Budget tracking
  • Wrote new hire training documentation
  • Tester
  • Test execution
  • Defect writing
  • Troubleshooting
  • Palm OS 680
  • Installer/updater testing
  • Localization functionality testing

Confidential, Boise, ID

Information Security Specialist

Responsibilities:

  • Created and deleted user accounts for mainframe and network domain users
  • Reset user passwords and assigned users to appropriate user groups
  • AS400

Confidential, Boise, ID

Student Software Tester

Responsibilities:

  • Performed mobile and computer application acceptance testing with MS Outlook 2003 & Lotus Notes
  • Maintained Exchange Server 2003 user accounts
  • Configured test environments with MS Outlook or Lotus Works as required

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