Career Overview 

Dedicated customer service representative with motivation to maintain customer satisfaction and contribute to company success.

Core Strengths 

• MS Windows proficient
• Excellent communication skills
• Customer service
• Courteous demeanor
• Credit card processing
• Strong client relations
• Multi-line phone usage
• Fast learner
• Adaptability
• Listening skills
• Strong organizational skills
• Conflict resolution
• Energetic work attitude

Accomplishments 

Customer Service

• Consistently received positive feedback from guests and created repeat business by developing long-term relationships with customers.
• Handled cash, check, credit and automatic debit card transactions with 100% accuracy.

Telephone Service

• Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.

Customer Assistance

• Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.

Conflict Resolution

• Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and ensure customer satisfaction.

Computed Data Reports

• Provided required weekly, monthly and quarterly reports listing sales figures and client track records.

Work Experience 

Pharmacy Technician

November 2011 to Current

Confidential.– Cary, NC

• Assist pharmacies, doctor offices, members and LTC facilities with precertification’s for medications.
• Knowledge of ICD-9 Codes.
• Knowledge of criteria for various medical diagnoses.
• Knowledge of HMO, PPO, and Medicare Part D Plans.
• Providing new product information.
• Establish and maintain patient profiles, including lists of medications taken by individual patients.
• Answer telephones, responding to questions or requests.
• Prepare and process medical insurance claim forms.

Technical Support 
December 2009 to November 2011

Confidential.– Goldsboro, NC

• Handles customer questions, and complaints with the highest degree of courtesy and professionalism to resolve customer issues with one call resolution.
• Offers alternative solutions where appropriate with the objective of retaining customer\'s business.
• Communicates with customers using web-based tools and demonstrates the associated proficiency in typing and grammar.
• Has a broad working knowledge of AT&T practices and operations and demonstrates continued and consistent proficiency in most of the skill sets utilized within the Call Center.
• May be required to work in one or multiple queues/skill sets over various customer contact channels.
• Deliver the wireless, and internet services that fuel their businesses and connect them to their world.
• Training for business accounts as well as residential accounts.
• Directed calls to appropriate individuals and departments.
• Resolved product/policy issues and shared benefits of new technology.

Production 
February 2008 to December 2009
Confidential. - Garner, North Carolina

• Operate machinery used in the production process, or assist machine operators.
• Examine products to verify conformance to quality standards.
• Observed equipment operations so that malfunctions can be detected, and notify lead of any malfunctions.
• Load and unload items from machines, conveyors, and conveyances.
• Assembled and disassembled machines.
• Record information such as the number of products tested, meter readings, and dates and times of product production.
• Start machines or equipment in order to begin production processes.
• Separated products according to weight, grade, size, and composition of materials used to produce them.
• Removed products, machine attachments, and wasted material from machines.
• Read gauges and charts, and record data obtained.
• Performed minor repairs to machines, such as replacing damaged or worn parts.
• Adjusted machine feed and speed if machine malfunctioned.
• Assisted machine operators with finished pieces.

Leasing Consultant
November 2004 to January 2008
Confidential– Jacksonville, NC

• Completes lease form or agreement and collects rental deposit.
• Responsible for insuring the “model” apartments and target apartments are ready for show;
• Responsible for maintaining work areas and office in clean and orderly manner.
• Thorough knowledge of lease terms, specifications and all community policies.
• Knowledgeable of required telephone and sales techniques.
• Knowledgeable of current market conditions.
• Fully informed of current rental rates, sizes, locations and all amenities of property.
• Responsible for “shopping” competitive properties.
• Develop full knowledge of application information required, screening processes and policies regarding rentals.
• Responsible to play an active role in the renewal process.
• Responsible for proper maintenance of all resident and property files.
• Responsible for maintaining and updating Leasing and Property Information.
• Efficient and timely processing of all required administrative forms, reports and related information.
• Responsible for reporting unusual or extraordinary circumstances regarding the property or residents.
• Courteous, efficient handling of resident requests and complaints.
• Responsible for maintaining a professional appearance and attitude at all times.
• Responsible for seeking educational opportunities and self-improvement for personal growth and development.
• Responsible for collection of delinquent rents.

Education 

Business Administrator continued education

Pharmacy Technician online course continued education