Customer Service Representative Resume

Technical skills:

Proficient in Medisoft and Medical Manager
Proven ability to type 60WPM
Data Entry
Mastered course in Medical Terminology
Fire and Safety Certification
Create correspondence in Excel and Word to provide to clients
Utilize Powerpoint to create presentations
Utilize fax and copy machine for administrative tasks
Ability to utilize multiple screens to locate information
Manage multiline phone in call center environment
Managing currency while performing transactions

Communication skills:

Demonstrate excellent customer service skill in handling client requests and concerns
Proven ability to deescalate complaints
Develop relationships with clients as a caseworker
Scheduled and performed followups with clients
Guide clients on how to utilize services
Ability to work in a team environment or independently
Develop written correspondence for clients

Accountability skills:

Maintain confidentiality of sensitive information
Manage cases and clients as a caseworker
Research information independently and accurately relay to clients
Teamed with managers and coworkers in implementation of new contract
Follow HIPAA guidelines in providing member and provider information
Managing a cash drawer

Work Experience:

December 2010present
OE Specialist
Confidential
Data Entry
Input medical information quickly and accurately
Handle sensitive patient information
Understand test codes
Follow safety procedures in a lab environment

April 2010September 2010
Call Center Specialist
Confidential
Customer Service
Responsible for accurately providing member eligibility
Assist providers with Medicaid enrollment
Inform providers of general Medicaid policies and procedures
Provide support for EDI system for Medicaid
Assist providers with Medicaid inquiries

June 2008July 2009Customer Care Specialist TMobile Customer Service MultitaskingHandle high volume calls efficientlyAccountable for follow upsResearch information

December 2007May 2008
Investment Specialist
Confidential

Customer Service
Handle sensitive information
Work independently

September 2004February 2007
Sales Specialist
Confidential

Merchandise expert
Customer Service
Work independently
Process sales
Team player

Education:

Associate of Applied Science in Medical Administration
Undergraduate

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