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Customer Service Rep Resume

Seeking a position in Call Center, Office environment. Experience in clerical, customer service, call center, office manager.

Confidential, 12/18/99 - Present

As a Labor Service Representative for the Confidential consistently exceeding Federal timeliness and quality standards, assist customers and provide services to the public in accordance with quality and quantity standards mandated by various laws, rules, and federal regulations. Interview customers to elicit information to ascertain services appropriate to meet their needs. Such services include: eligibility determination for unemployment insurance benefits, referral to employment opportunities and/or training programs, or various alternative services available from the Department of Labor and other public and private agencies. Very good computer applications and keyboarding skills necessary to accomplish these activities. Applications used included Microsoft Office and programs developed specifically for the Department of Labor. Interviewing techniques included information from two or more parties, in light of known facts and making a conclusion. The ability to be an effective problem solver and ability to interact with other people in a courteous and professional manner comes as second nature. Excellent diffusing a potentially hostile call and completing the call to the customers' satisfaction. Value the importance of clearly explaining instructions and policies to customers and presenting information, providing assistance, advice, and customer service to people with diverse needs, perspectives, personalities, and levels of familiarity with agency operations. Highly motivated ready to learn in a team atmosphere but flexible to be work independently as well.

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