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Office Manager Resume

Baltimore, MD

SUMMARY:

Business Management professional with more than 10 years of leadership, office administration and sales experience. Self motivated producer with seamless ability to manage multiple projects and meet time sensitive details. Unique ability in establishing rapport with stakeholders, staff and clientele. Successful track record in working independently as well as team a player.

KEY STRENGTHS:

  • Office Coordination
  • Telephone inquiries
  • Record Management
  • Multi - tasking
  • Daily operations
  • Data Processing/Entry
  • High level of organization
  • Disseminated work orders
  • Office Management
  • Manage staff of more than 5 team members

PROFESSIONAL EXPERIENCE:

Confidential, Baltimore, MD

Office Manager

Responsibilities:

  • Conferred with customers and vendors by telephone or in person to address questions, problems or requests for service.
  • Resolved customer problems and complaints and diffused emotional/agitated customers.
  • Processed and performed necessary tasks for issuing parking or vehicle sales permits including DMV transactions such as registration and titling.
  • Performed a variety of administrative functions such as scheduling appointments, generating reports and preparing and monitoring income and expense reports.

Confidential, Baltimore, MD

Lead Dispatcher

Responsibilities:

  • Scheduled or dispatched technicians to requested locations using a computer-aided dispatch system.
  • Received, monitored and directed calls and text messages for technicians as needed.
  • Recorded and maintained detailed call logs as well as records of customer requests, work orders and tickets.
  • Entered, updated and retrieved information from a variety of computer systems.
  • Relayed multiple work orders, messages, or information to or from supervisors, or field inspectors, using telephones, two-way radios, and other communication equipment.

Confidential, Baltimore, MD

Senior Teller

Responsibilities:

  • Received checks and cash for deposit, verified amounts, and checked accuracy of deposit slips.
  • Entered customers' transactions into computers to record transactions and issued computer-generated receipts.
  • Calculated daily transactions using computers, calculators, or adding machines and balanced currency, coin, and checks in cash drawers at ends of shift.
  • Opened new customer accounts and closed existing accounts at customer request.
  • Identified referral opportunities and cross sold bank services effectively
  • Handled all customer complaints and issues with high professional courtesy.

Confidential, Baltimore, MD

Teller

Responsibilities:

  • Promoted new bank products and services to new customers.
  • Operated on line teller terminal to open new customer accounts and close existing accounts at customer request.
  • Provided customer assistance with balance detail and other inquiries.
  • Examined checks and currency for validity, and notified management of any discrepancies.
  • Calculated daily transactions using computers, calculators, or adding machines and balanced currency, coin, and checks in cash drawers at ends of shift.

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