IS Analyst Resume Hanover, MD - Hire IT People

SUMMARY:

Motivated, personable business professional with a talent for quickly mastering technology.
Diplomatic and tactful with professionals and non - professionals at all levels.
Accustomed to handling sensitive and confidential records.
Demonstrated history of producing accurate and timely records.
Flexible and versatile, able to maintain sense of humor under pressure.
Poised and competent with demonstrated ability to easily transcend cultural differences.
Thrive in deadline driven environments with excellent team building skills.

SKILLS:

Incident response Technical help desk experience
Data Retention and handling sensitive data Strong collaborative skills
3 yeas of Customer Service Mapping network drives
Experience with working with legal team to run Documenting procedures and security best scans on user data practices for the IS team.
Problem Analysis and Resolution Microsoft Office

PROFESSIONAL EXPERIENCE:

IS Analyst

Confidential, Hanover, MD

Responsibilities:

Upon hired I helped erase 7 month back log and now currently users only have to wait 1 business day from me to process once received.
Incident response
Used programs such as; Absolute, Active Directory, PeopleSoft, and Microsoft Office daily.

Customer Service

Confidential, Charlotte, NC

Responsibilities:

Provided customers with technical support and customer service to resolve issues with internet devices via phone call. Also made collection calls
Leadership skills, motived sales team though example. I was the 2nd in sales.
Exercised initiative and judgement as client queries were answered