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Is Analyst Resume

Hanover, MD

SUMMARY:

  • Motivated, personable business professional with a talent for quickly mastering technology.
  • Diplomatic and tactful with professionals and non - professionals at all levels.
  • Accustomed to handling sensitive and confidential records.
  • Demonstrated history of producing accurate and timely records.
  • Flexible and versatile, able to maintain sense of humor under pressure.
  • Poised and competent with demonstrated ability to easily transcend cultural differences.
  • Thrive in deadline driven environments with excellent team building skills.

SKILLS:

  • Incident response Technical help desk experience
  • Data Retention and handling sensitive data Strong collaborative skills
  • 3 yeas of Customer Service Mapping network drives
  • Experience with working with legal team to run Documenting procedures and security best scans on user data practices for the IS team.
  • Problem Analysis and Resolution Microsoft Office

PROFESSIONAL EXPERIENCE:

IS Analyst

Confidential, Hanover, MD

Responsibilities:

  • Upon hired I helped erase 7 month back log and now currently users only have to wait 1 business day from me to process once received.
  • Incident response
  • Used programs such as; Absolute, Active Directory, PeopleSoft, and Microsoft Office daily.

Customer Service

Confidential, Charlotte, NC

Responsibilities:

  • Provided customers with technical support and customer service to resolve issues with internet devices via phone call. Also made collection calls
  • Leadership skills, motived sales team though example. I was the 2nd in sales.
  • Exercised initiative and judgement as client queries were answered

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