- Motivated, personable business professional with a talent for quickly mastering technology.
- Diplomatic and tactful with professionals and non - professionals at all levels.
- Accustomed to handling sensitive and confidential records.
- Demonstrated history of producing accurate and timely records.
- Flexible and versatile, able to maintain sense of humor under pressure.
- Poised and competent with demonstrated ability to easily transcend cultural differences.
- Thrive in deadline driven environments with excellent team building skills.
- Incident response Technical help desk experience
- Data Retention and handling sensitive data Strong collaborative skills
- 3 yeas of Customer Service Mapping network drives
- Experience with working with legal team to run Documenting procedures and security best scans on user data practices for the IS team.
- Problem Analysis and Resolution Microsoft Office
Confidential, Hanover, MD
- Upon hired I helped erase 7 month back log and now currently users only have to wait 1 business day from me to process once received.
- Incident response
- Used programs such as; Absolute, Active Directory, PeopleSoft, and Microsoft Office daily.
Confidential, Charlotte, NC
- Provided customers with technical support and customer service to resolve issues with internet devices via phone call. Also made collection calls
- Leadership skills, motived sales team though example. I was the 2nd in sales.
- Exercised initiative and judgement as client queries were answered