Telecommunications Equipment Operator Resume Washington, DC - Hire IT People

PROFESSIONAL EXPERIENCE:

Confidential

Telecommunications Equipment Operator, Washington, DC

Responsibilities:

Uses a multiline phone system to answer, transfer and handed emergency calls in a public safety setting
Uses a Computer Aided Dispatch system to dispatch the correct emergency agency to citizens
Performs computer record searches, warrant searches utilizing Confidential and Confidential database and provides such information to other agencies and field officers.
Provides applicable Post - Dispatch Instructions including Cardiopulmonary Resuscitation on an as-needed basis over the phone
Query citizens and various members of the Law Enforcement community to accurately classify calls and send the needed help
Utilizes the ANI/ALI database along with Google Maps and caller interrogating techniques to locate citizens.

Confidential

Business and Government Services Coordinator, Hanover, MD

Responsibilities:

Handled account inquiries from Verizon’s business and government account liaisons.
Activated a multitude of devices on America’s largest 4G LTE network.
Analyze company processes for improvements.
Provide Technical Support for various Android, iOS, Windows Mobile and Blackberry devices.
Escalated various network issues when needed.
Documented all customer interactions per company policy and provided follow ups when necessary.

Confidential

Data and Content Specialist, Baltimore, MD

Responsibilities:

Uses Zendesk ticketing system to track, answer, resolve and if needed, escalate any help desk queries.
Enters customer information into databases quickly and accurately.
Provides internal and external contacts with accurate information from multiple databases.
Analyzes company processes for improvements.
Provides Technical support for the OrderUp online ordering platform.
Maintains data integrity by recording every communication, problem and remedial actions taken within Zendesk.
Creates and maintain various documentation for company processes and procedures.
Builds various types of data structures from documentation sent in from external clients.

Confidential

Customer Solutions Agent, Hunt Valley, MD

Responsibilities:

Handled customer inquiries both telephonically and by email while building rapport.
Provided excellent customer service
Provided customers with product and service information while escalating priority issues when needed
Interpreted information from multiple databases and websites to provide accurate information
Provided Technical support for various Confidential products
Completed multiple tasks as needed throughout the day
Documented all call information according to standard operating procedures in the correct database and format

Confidential

Customer Service Supervisor, Randallstown, MD

Responsibilities:

Set-Up, Opened and Managed several retail departments (Entertainment and Apparel) for the country’s leading retailer.
Supervised sales associates including, training, scheduling, cash management, inventory control, sales, merchandising and customer services.
Was directly responsible for inventory control, central ordering, return, warehousing, shrinkage and discounting.
Participated in weekly management meetings to strategize about the store’s sales goals, operational planning and team building exercises.
Provided team leadership and training for all department staff members who were my direct reports.

Confidential

Teller, Baltimore, MD

Responsibilities:

Received checking and savings deposits: verify cash and endorsements, receive proper identification for cash back, and issue receipts of deposit.
Examined checks deposited and determine proper funds availability based on regulation requirements and complete Hold Notices.
Processed savings withdrawals. Cash checks: verify endorsement, receive proper identification, and ensure validity. Identify counterfeit currency.
Answered basic customer inquiries regarding interest rates, service charges, and account histories while complying with disclosure requirements, regulations and consumer privacy policies.
Cross-sold bank products and services.
Provided excellent customer service over the counter and on the phone.
Accepted county property tax payments.
Followed procedures for removing accounts for dormancy.
Balanced drawer daily, including periodic batching of cashed checks.