We provide IT Staff Augmentation Services!

Telecommunications Equipment Operator Resume

Washington, DC

PROFESSIONAL EXPERIENCE:

Confidential

Telecommunications Equipment Operator, Washington, DC

Responsibilities:

  • Uses a multiline phone system to answer, transfer and handed emergency calls in a public safety setting
  • Uses a Computer Aided Dispatch system to dispatch the correct emergency agency to citizens
  • Performs computer record searches, warrant searches utilizing Confidential and Confidential database and provides such information to other agencies and field officers.
  • Provides applicable Post - Dispatch Instructions including Cardiopulmonary Resuscitation on an as-needed basis over the phone
  • Query citizens and various members of the Law Enforcement community to accurately classify calls and send the needed help
  • Utilizes the ANI/ALI database along with Google Maps and caller interrogating techniques to locate citizens.

Confidential

Business and Government Services Coordinator, Hanover, MD

Responsibilities:

  • Handled account inquiries from Verizon’s business and government account liaisons.
  • Activated a multitude of devices on America’s largest 4G LTE network.
  • Analyze company processes for improvements.
  • Provide Technical Support for various Android, iOS, Windows Mobile and Blackberry devices.
  • Escalated various network issues when needed.
  • Documented all customer interactions per company policy and provided follow ups when necessary.

Confidential

Data and Content Specialist, Baltimore, MD

Responsibilities:

  • Uses Zendesk ticketing system to track, answer, resolve and if needed, escalate any help desk queries.
  • Enters customer information into databases quickly and accurately.
  • Provides internal and external contacts with accurate information from multiple databases.
  • Analyzes company processes for improvements.
  • Provides Technical support for the OrderUp online ordering platform.
  • Maintains data integrity by recording every communication, problem and remedial actions taken within Zendesk.
  • Creates and maintain various documentation for company processes and procedures.
  • Builds various types of data structures from documentation sent in from external clients.

Confidential

Customer Solutions Agent, Hunt Valley, MD

Responsibilities:

  • Handled customer inquiries both telephonically and by email while building rapport.
  • Provided excellent customer service
  • Provided customers with product and service information while escalating priority issues when needed
  • Interpreted information from multiple databases and websites to provide accurate information
  • Provided Technical support for various Confidential products
  • Completed multiple tasks as needed throughout the day
  • Documented all call information according to standard operating procedures in the correct database and format

Confidential

Customer Service Supervisor, Randallstown, MD

Responsibilities:

  • Set-Up, Opened and Managed several retail departments (Entertainment and Apparel) for the country’s leading retailer.
  • Supervised sales associates including, training, scheduling, cash management, inventory control, sales, merchandising and customer services.
  • Was directly responsible for inventory control, central ordering, return, warehousing, shrinkage and discounting.
  • Participated in weekly management meetings to strategize about the store’s sales goals, operational planning and team building exercises.
  • Provided team leadership and training for all department staff members who were my direct reports.

Confidential

Teller, Baltimore, MD

Responsibilities:

  • Received checking and savings deposits: verify cash and endorsements, receive proper identification for cash back, and issue receipts of deposit.
  • Examined checks deposited and determine proper funds availability based on regulation requirements and complete Hold Notices.
  • Processed savings withdrawals. Cash checks: verify endorsement, receive proper identification, and ensure validity. Identify counterfeit currency.
  • Answered basic customer inquiries regarding interest rates, service charges, and account histories while complying with disclosure requirements, regulations and consumer privacy policies.
  • Cross-sold bank products and services.
  • Provided excellent customer service over the counter and on the phone.
  • Accepted county property tax payments.
  • Followed procedures for removing accounts for dormancy.
  • Balanced drawer daily, including periodic batching of cashed checks.

Hire Now