Operations Technician Resume St. Paul, MN - Hire IT People

SUMMARY:

Network Administrator offering in - depth understanding of IT infrastructure areas, particularly IT networks integration. Attentive with demonstrated success in initiating, tracking, reporting and closing projects.

SKILLS:

Software: MS Office, MS Visio, Cisco CUCM, Cisco Jabber

Hardware: Ciena switches; Alcatel switches; Cisco routers, firewalls, switches, wireless controllers, & access points; Aruba access points; Checkpoint firewalls; Fortinet firewalls

WORK HISTORY:

Confidential, St. Paul, MN

Operations Technician

Responsibilities:

Provide full end to end support for customer networks and support.
Manage and correlate multiple trouble reports
Prodrive status’ on trouble with LEC and request escalation as needed

Platforms used: Cisco 18xx, 28xx, 19xx, 29xx, ISR43xx routers; ASR 9000 switches; Alcatel 7750, 7210 switches

Confidential, St. Paul, MN

Customer Service Specialist

Responsibilities:

Install and provision Metro Ethernet
Troubleshoot MPLS & EVC circuits
Works with field technicians on new device turn up and new circuit turn ups
Troubleshoot and escalate complex network problems

Platforms used: Ciena 39xx switches, Cisco 3750ME, 65xx, 76xx, ASR 9000 switches; Alcatel 7750, 7210 switches

Confidential, Edina, MN

Network Support Engineer

Responsibilities:

Setup new user and maintain phone, voice mail, FOIP, and Jabber
Track issues relating to VOIP, FOIP, & network via ticketing system
Troubleshooting network connectivity issues remotely
Move, Add, Changes of Cisco IP phones, routers, switches, & Meraki access points

Platforms used: Cisco 29xx & 28xx routers, 35xx & 36xx switches, CUCM 9, Meraki access points, Cisco Jabber

Confidential, Arden Hills, MN

Jr. Network Engineer

Responsibilities:

Design, configure, and implement multi area Cisco networks for remote sites.
Research & develop solutions for improved network performance and upgrades
Coordinated networking hardware and cabling with outside vendors.
Upgrading outdated network infrastructure to current WAN//LAN and security standards.

Platforms used: Cisco 19xx, 28xx, 29xx routers; 35xx, 36xx, 37xx, 45xx switches; Aruba 130 & 135 access points; Checkpoint 1140 firewalls

Confidential, St. Anthony, MN

Level 1+ Helpdesk Support

Responsibilities:

Responded to all client requests for technical support by phone, email and ticketing system
Conducted PC diagnostics to explore and resolve issues and give specialized help and support.
Design, propose, and install of IT projects.
Configured and installed routers, switches and wireless controllers.
Maintained customer servers, computers, printers, cables and other equipment.
Platforms used: Cisco 2950, 2960,3500, 3750, SG300 switches, 2600 routers, 1140 access points, 4400 wireless controller, 5500 ASA Firewall; Fortinet firewalls

Confidential, Minneapolis, MN

Computer Parts Technician

Responsibilities:

Testing computers, laptops, and server for parts and putting into stock.
Tearing down systems for good parts and recycling failed parts.
Performed diagnostic tests and repaired malfunctioning hardware.
Rebuilding of Dell PCs including imaging and replacement of parts per customer request.
Testing computers and swapping out failed parts for good known parts.
Performed desktop and laptop repairs for Dell, HP and Apple systems.

We provide IT Staff Augmentation Services!

Operations Technician Resume

St Paul, MN

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