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Operations Technician Resume

St Paul, MN

SUMMARY:

Network Administrator offering in - depth understanding of IT infrastructure areas, particularly IT networks integration. Attentive with demonstrated success in initiating, tracking, reporting and closing projects.

SKILLS:

Software: MS Office, MS Visio, Cisco CUCM, Cisco Jabber

Hardware: Ciena switches; Alcatel switches; Cisco routers, firewalls, switches, wireless controllers, & access points; Aruba access points; Checkpoint firewalls; Fortinet firewalls

WORK HISTORY:

Confidential, St. Paul, MN

Operations Technician

Responsibilities:

  • Provide full end to end support for customer networks and support.
  • Manage and correlate multiple trouble reports
  • Prodrive status’ on trouble with LEC and request escalation as needed

Platforms used: Cisco 18xx, 28xx, 19xx, 29xx, ISR43xx routers; ASR 9000 switches; Alcatel 7750, 7210 switches

Confidential, St. Paul, MN

Customer Service Specialist

Responsibilities:

  • Install and provision Metro Ethernet
  • Troubleshoot MPLS & EVC circuits
  • Works with field technicians on new device turn up and new circuit turn ups
  • Troubleshoot and escalate complex network problems

Platforms used: Ciena 39xx switches, Cisco 3750ME, 65xx, 76xx, ASR 9000 switches; Alcatel 7750, 7210 switches

Confidential, Edina, MN

Network Support Engineer

Responsibilities:

  • Setup new user and maintain phone, voice mail, FOIP, and Jabber
  • Track issues relating to VOIP, FOIP, & network via ticketing system
  • Troubleshooting network connectivity issues remotely
  • Move, Add, Changes of Cisco IP phones, routers, switches, & Meraki access points

Platforms used: Cisco 29xx & 28xx routers, 35xx & 36xx switches, CUCM 9, Meraki access points, Cisco Jabber

Confidential, Arden Hills, MN

Jr. Network Engineer

Responsibilities:

  • Design, configure, and implement multi area Cisco networks for remote sites.
  • Research & develop solutions for improved network performance and upgrades
  • Coordinated networking hardware and cabling with outside vendors.
  • Upgrading outdated network infrastructure to current WAN//LAN and security standards.

Platforms used: Cisco 19xx, 28xx, 29xx routers; 35xx, 36xx, 37xx, 45xx switches; Aruba 130 & 135 access points; Checkpoint 1140 firewalls

Confidential, St. Anthony, MN

Level 1+ Helpdesk Support

Responsibilities:

  • Responded to all client requests for technical support by phone, email and ticketing system
  • Conducted PC diagnostics to explore and resolve issues and give specialized help and support.
  • Design, propose, and install of IT projects.
  • Configured and installed routers, switches and wireless controllers.
  • Maintained customer servers, computers, printers, cables and other equipment.
  • Platforms used: Cisco 2950, 2960,3500, 3750, SG300 switches, 2600 routers, 1140 access points, 4400 wireless controller, 5500 ASA Firewall; Fortinet firewalls

Confidential, Minneapolis, MN

Computer Parts Technician

Responsibilities:

  • Testing computers, laptops, and server for parts and putting into stock.
  • Tearing down systems for good parts and recycling failed parts.
  • Performed diagnostic tests and repaired malfunctioning hardware.
  • Rebuilding of Dell PCs including imaging and replacement of parts per customer request.
  • Testing computers and swapping out failed parts for good known parts.
  • Performed desktop and laptop repairs for Dell, HP and Apple systems.

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