Senior Telecommunications and Infrastructure Engineer

• A visionary and goal-oriented Telecommunications and Information Technology leader with strong background in strategic planning, infrastructure engineering, voice and data network services, implementation, integrations of acquisitions and new technologies, and migrations. Proven ability to think outside the box while leading and motivating project teams to ensure success, while consistently delivering effective solutions.

Professional Experience

Confidential– Pittsburgh, PA (2000 to Present)
One of the largest telecommunications carriers in the U.S. as well as the world providing services to over 95% of Fortune 500 Companies with $108 Billion Dollars in total revenue in 2010. Verizon is also a Gartner Group Technology leader.
Senior Design Engineer

• Serve as an engineering, technical and business process expert across Verizon Business’ entire global
• Portfolio for customer’s senior level IT and business executives.

Identify and propose specific strategies, initiatives and remedies necessary to align technology infrastructure with customer objectives 
Translate customer business issues/opportunities into technical solution/business requirements
and develop conceptual solution architecture using combination of Verizon standard products and third party suppliers to produce end to end customer solution
Coordinate efforts across Verizon support/product specialist organizations to ensure overall integrity and consistency of final proposed solution
Work with the account teams as the lead subject matter expert to develop solutions and recommend Verizon services to meet customer’s business requirements. 
Network design, convergence (QoS/CoS), routing (BGP, EIGRP) and switching (VLAN trunking, Ethernet) with focus on resiliency, availability, and latency
Serve as technical project manager acting as liaison between customer and Verizon team to help manage and resolve installation and performance issue during large project installations.
Work with customers on developing implementation plans using industry best practices while integrating new products or migrating from others.
Work with customer on integration of services in a multi vendor, multi carrier environment.
Mentor and provide guidance to tier one engineer on complex large designs as well as resolving chronic service issues.
Provide support for large Request for Proposals serving as technical lead in responses and presentations.
Mentor Tier one Engineers by providing product knowledge on specific products but also providing general training sessions to the organization as a whole on best practices, new technology, and specific technology subjects.

Selected Contributions:

Confidential 
Integration of 10 Carrier network into a 3 Vendor network.
Developed migration and testing plans for the consolidation of these services and management of those services.
Helped design business continuity plans using third party management and cloud based services.
Served as resource for network numbering redesign and project migration
Helped D&M design and plan change management and trouble management procedures
Continue to help integrate VoIP and Telepresence infrastructure worldwide from a management and QOS perspective
Integration of Remote User IPSec VPN to their existing core infrastructure
Integration of Content, Web, Email Filtering in a managed cloud environment.

Confidential
Helped design and manage migration from incumbent carrier to Verizon MPLS Infrastructure.
Helped troubleshoot, and remediate customer performance issues.
Designed out of the box solutions to help with business continuity such as using GSM/CDMA technologies.
Designed secure access solutions for sales force worldwide by providing design considerations for using such things are private cellular connections, management and security capabilities using mobility management solutions, and helping integrate an RSA Token authentication device to their remote IPSEC VPN infrastructure.
Continue to consult with Warner Chilcott on new technologies that they plan to implement and provide best practice implementation recommendations based upon their needs.
Acted as escalation point to complex design issues and service performance issues.

Confidential
Worked with crocs on redesigning their worldwide network of retail stores, manufacturing sites and corporate offices.
Business continuity needs
Hosting solutions
VoIP Solutions
Fast Deployment of Retail and Kiosk Locations
Delivering Seamless reliable solutions that would be the same worldwide for all users.
Designed High-speed MPLS Network with DWDM Technology to provide data replication and continuity between
regional data centers in Americas, Europe and Asia Pacific.
Helped design phased implementation from network migration, to cloud implantation via hybrid Verizon/Crocs design, to implementing secure reliable VoIP and electronic payment systems.
Designing out of the box solutions to meet their business demand needs for higher bandwidth during high sales periods at retail and manufacturing locations by using dynamic utilities where services can be turned up and down by Crocs as their demands dictate. This later became part of Verizon offering with their MPLS core network.
Have worked with other premier domestic and global companies in helping them with design needs and services, companies such as Bank of New York Mellon, PNC Bank, PPG Industries, Marquette Savings Bank, Bits Technologies, and Ames True Temper.

Confidential– Pittsburgh, PA (1996 to 2000)
Confidential was founded in 1787 as a private university and in the 220 years since has become recognized internationally for its research and academics.
Systems Analyst III / CSSD Consultant

The Consultant position was a high level technical position responsible for the support of servers, workstations, and applications for one or more departments throughout the University of Pittsburgh.
Tier 2/3 Support for University Helpdesk
Provided consulting services in regards to Hardware and Software needs based upon need and complexity of projects. 
Served as liaison between system users and technical support group.
Trained field system users.
Worked on Infrastructure projects such as Security, Office Automation Projects, and Diversity Needs. 
Collaborated with vendors such as Dell, Apple, Microsoft, IBM, and Gateway on proposals and projects that were bid by the CSSD team.

Selected Contributions:

Led multi-departmental project team to automate and realize cost savings for the University of Pittsburgh Purchasing and Procurement department by integration a fax server into the Oracle Purchasing system to stream line order process to vendors and reduce cost and maintenance by eliminating the need for fax machines with in the procurement department. Annual savings on hardware, maintenance and supplies were estimated to be more than $100K annually. 
Designed and re-engineered server room configurations to better use space and facilities resources for 3 on campus server rooms. Consolidation allowed for 
Helped implement student lab imaging procedures and infrastructure with early adoptions of Microsoft SMS.
Worked with Dell and Microsoft to negotiate and implement a test bed for an educational focused deployment of Windows Servers in a higher education deployment. We would work with both companies to provide white paper topics and provide best practice recommendation for future deployments of these environments for both Dell and Microsoft.

Confidential– Jamestown, NY (1994 to 1996)
Confidential provides services to persons with disabilities in the south western New York area. The Resource Center is a comprehensive agency which provides services to thousands of persons with all types and levels of disabilities.
LAN and Telecommunications Manager

This Managers position consisted of handling day to day operations for the LAN and Phone services for the resource center and worked with individual departments to meet their infrastructure needs.
Managed and maintained Novell Servers and Dec VAX / Ultrix Mainframes.
Coordinated telephone changes and maintenance requests per departmental needs.
Served as liaison between system users and technical support group.
Reconciling Billing and Service issues with data and voice carriers.

Selected Contributions:
Automated many processes on the organizations legacy VAX and Ultrix systems to be performed automatically after hours without intervention so that more process time could be obtained during normal business hours boosting interoffice service performance by 25%.
Managed and implemented a 100 seat migration from a DEC Mainframe environment to a Novell Client Server environment.
Included cabling installations
Integration of DEC, VAX, Unix Services into the PC desktops via Terminal Services.
End user training and implementation
Server / PC installation management and upgrades.
Designed Trouble shooting and ticketing system as well as maintenance window procedures for patch management and backups.
Coordinated and managed a 200 seat phone migration for the organization’s sheltered work shop phasing out its legacy Siemens PBX and moving to Centrex based phone service. Technical Expertise

Technical Proficiencies:
- UNIX
- Windows XP/Vista/2K
- Novell NetWare
- VMware vSphere
- Mac OS
- MS Project
- MS Visio
- MS Office
- Solar Winds
- DNS, WINS
- DHCP, TCP/IP, IPX-SPX, SNMP, BGP
- IPSec & SSL VPN, MPLS, VoIP, QOS
- Infrastructure Security

Certifications:
- ITIL v3
- CCNA
- Adtran AACP
- Checkpoint Administrator
- RSA Token Administration

Qualifications:
- Infrastructure Integration and Design
- Project Planning and Management
- Process Improvement
- Change Control Management
- Acquisition Integration and Migration
- RFP & Contract Negotiations
- Mentoring, Training and Leadership
- ITIL v3

Education

B.S. in Computer Science 

MBA/MIS Joint Degree