Customer Service Coordinator ResumeGlen Allen, VA - Hire IT People

SUMMARY

A highly skilled professional with a proven track record for, prioritizing, multi-tasking, paying close attention to detail and problem solving. Recognized for strong teamwork and motivating co-workers, ability to meet aggressive deadlines and providing accurate and complete records documentation.

PROFESSIONAL EXPERIENCE

Confidential, High Value Services, Glen Allen, VA
Customer Service Coordinator April 2012-Present

Responsible for fielding inbound calls from customers , answering questions, providing excellent customer service, and handling customer concerns through one call resolution. Address account specific concerns, promote rewards features while be attentive to the customer needs. Assure speedy resolution of issues using all available channels. Responsible for delivering high quality service while promoting the utilization of the card and continued loyalty and spend.

Confidential, Richmond, VA
Patient Accounts Supervisor Sept 2004-April 2012

Lead a team of analysts who are responsible for monitoring accounts for accurate billing and follow-up on reported claims. Review patient insurance inquires regarding accounts and provide reports to the Billing Manager accordingly. Maintain well-aged accounts receivables for assigned payers/providers. Promptly resolve and re-submit denied coding/billing claims and take timely and routine action to collect unpaid claims. Resolve escalated patient account issues by phone and in person with patients, attorneys and/or payers. Maintain and utilize updated Federal Regulations rules and programs as they relate to Medicare and other insurance payers to assure compliance is met. Respond to additional requests within the department and any other duties assigned.

After taking several company offer management courses and being acknowledged for superior teamwork and analytical skills management promoted me to Supervisor of a team of Account Analysts.
Recognized for consistently helping team reach and exceed monthly goals. This was enabled by assisting with the workload and motivating team members which increased moral and production.

Confidential Glen Allen, VA
Default Reporting Specialist II, Collections April 2003-Sept 2004

Prepared daily collection and default reports for management review. Handled inbound/outbound collection inquires via auto-dialer system. Assisted with the processing of mortgagee loan payments for proper posting to accounts. Assisted with monthly departmental billing-and acted as a liaison for the collection and finance departments. Duties in other departments included but were not limited to ordering inspections, set-up properties for winterizing, and sorting/processing/filing mail.

Took initiative to cross train with several other departments (Insurance, Bankruptcy, Foreclosures, and Recoveries) which resulted in being a sought after resource during periods of high volume with little to no need for additional training.

Confidential, Richmond, VA
Patient Accounts Analyst I 2001-2003

Generated reports and posted denials on accounts receivable system for Medicare. Reviewed and corrected claim submissions and followed up with insurance carriers on payments and denials. Reviewed Medicare Reconsiderations and Appeals-made sure filing were processed was within a timely manner. Worked daily queue assignments accordingly and assisted receptionist with switchboard when needed.

Confidential, (CCO) Glen Allen, VA
Default Reporting Clerk , Collections1998-2001

Provided daily default reports for management. Handled high volume of inbound/outbound collection inquires.

Confidential Richmond, VA
General Office Clerk, Bank Card Legal Recovery1997-1998

Prepared charged-off accounts with proper for review. Searched for documentation via the Microfilm. Notarized affidavits and sent charged-off accounts to appropriated attorneys.

Confidential Richmond, VA
CNA 1992-1997

Provided daily care for patients; gave detailed reports to charge nurse; and performed other nursing duties as assigned.

EDUCATION

Business Administration Majors

Academic Diploma

We provide IT Staff Augmentation Services!

Customer Service Coordinator resume

Glen Allen, VA

We'd love your feedback!

Resume Categories

Client Services

Job Seekers

Visa Sponsorship