SUMMARY:

• Dedicated, customer - focused professional offering significant experience in self-directed positions requiring effective support, operational, and administrative abilities.
• Proven interpersonal, communications, and multitasking skills. Adaptable and flexible team player recognized for willingness to learn and teach newly acquired skills.
• Possesses the highest degree of integrity with a flawless record of maintaining confidentiality.
• Proven track record of accurately completing research, reporting, information management and marketing-support activities within demanding time frames.
• Adept at developing and maintaining operational processes that reduce redundancy, improve accuracy and efficiency, and achieve organizational objectives.
• Highly focused and results-oriented in supporting complex, deadline-driven operations; able to identify goals and priorities and resolve issues in initial stages.
• Organize meetings, corporate status update sessions, and internal and external corporate events, while creating and coordinating supporting literature, presentations, and documentation.

PROFESSIONAL EXPERIENCE:

Confidential

Contract Specialist/ Security Manager

Responsibilities:

• Selected by management to take over construction security plan (CSP) for construction site at Confidential base.
• In charge issuing security badges to all personnel.
• Track daily manpower for construction Site.
• Assist the project manager with day to day functions including
• Request for Information (RFI’s)
• Issue Change Orders
• Generate proposals for potential project modifications
• Organize and prepare all meetings with subcontractors, and client.
• Create timelines for job related issues.
• Track invoice payments
• Assist quality control (QC) engineer with daily inspections of construction site.
• Provide direct support to the management of corporate daily operations, resolution of contract issues and escalations, and provided a change management focus directed towards the procure-to-pay teams, customer service, reporting, monitoring and auditing of major contracts across a constantly evolving global marketplace.
• Support a global market with focus in the Middle East (Egypt, Bahrain, Qatar, and Afghanistan) to provide civil, electrical, and mechanical engineering specialties placement outside of US borders
• Prepare complex correspondence to include requests for quotations to differing vendors to establish a purchase order for the material required on the job site, drafting purchase orders for construction materials ($1M+), and managing multiple bid request logs required for new bids submitted to the Confidential
• Develop and implement methodologies to ensure the organization and management of Status Reports for corporate facilities, professional and legal documents, New Vendor Research Reports, Quarterly Update presentations, procurement templates, spreadsheets, and other miscellaneous documents as requested and necessary.
• Manage and monitor the material supply chain for assigned categories to provide an assessment of operational inefficiencies, devise solutions, and present changes to improve company processes.
• Oversight of Purchase Order Tracking Process including creation and submission of purchase orders; tracking inbound orders across 300+ vendors; allocating all inventories (sales, overages, shortages, damaged); updating the international material package log book, verification of all out-bound shipments, reviewing supply figures for upcoming advertisements; and forecasting future sales.
• Act as the corporate International Liaison for all Contrack teams and Confidential as Tier 1 support for rectifying short-shipped or damaged materials as well as providing service manual support for all materials
• Accomplish purchasing and organization missions by completing results as needed to support the process of indirect or overhead procurement; monitor and processes indirect procurement for review and approval

Confidential

Operations Manager

Responsibilities:

• Duties included establishing priorities consistent with the hotels objectives, administering and enforcing hotel policies and procedures, resolving customer complaints in a timely and professional matter, building strong relationships with companies that supply the hotel, developing relationships with the local businesses, and promoting hotel services and facilities to guests at every opportunity
• Assisted department heads in the achievement and fulfillment of yearly goals and targets by strictly monitored budget activities to ensure targets were met in the day-to-day hotel operations
• Dealt with suppliers and contractors for outsourced services and supplies and implemented hotel policies and procedures for vendor and exhibitor interactions
• Arranged transportation services, tours, travel (air and rail) and other miscellaneous activities as needed
• Assist the front desk with check in and out procedures of hotel guests, reservations and provide analytical analysis of the business results indicative of corporate performance

Confidential, Alexandria

Operations Manager

Responsibilities:

• Selected to the Grand Opening Staff of the Confidential Alexandria, a 4 star nationally acclaimed hotel serving 300+ guests daily
• Duties included establishing priorities consistent with the hotels objectives, administering and enforcing hotel policies and procedures, resolving customer complaints in a timely and professional matter, building strong relationships with companies that supply the hotel, developing relationships with the local businesses, and promoting hotel services and facilities to guests at every opportunity
• Contributed to the development of management talent by acting as a mentor to supervisors and team leaders and by offering support and guidance to junior team members. Specifics accomplishments in this capacity included: Planning, organizing, and implementing a concierge service system consisting of local attractions, transportation, restaurants, and miscellaneous services while also researching available services provided in the local community by personal introductions and active follow through
• Created organized hand out materials containing details in regards to local area attractions such as restaurants, day trips, beauty salons, general maps, and alternate transportation methods available to guests as well as Specialized Event Packets to provide logistics on demand for high level events such as Presidential Inaugurations, African Ambassadors, etc.

Confidential

Office Manager

Responsibilities:

• Reorganized existing file system of 500 patient records for ease of access to patient information
• Scheduled 100 patients weekly for Chiropractic appointments and contacted for follow ups
• Collected co-insurance payments, verified patient insurance eligibility and entered patient visit authorizations, deductible payments, and personal information using e-Thomas, a medical database
• Solicited business to increase patient numbers by contacting former clients,and related business services (i.e. Physical Therapists, Orthopedic Services, Massage Clinics, etc.)
• Assisted the practitioner by setting up patients for electrical stimulation therapy.

Confidential

Assistant Manager

Responsibilities:

• Hand selected to stand-up a flagship store in Landmark generating $2 million in revenue.
• Recognized by the store manager for exemplary performance of responsibilities and subsequently asked to step in as Assistant Store Manager during emergency absences of the incumbent.
• Selected by store manager to assist multiple store grand opening activities
• Executed daily opening and closing of store while maintaining personnel work schedules
• Managed store inventory - checked in shipments, organized and priced merchandise prior to placement in storage; executed daily sale goals established by regional headquarters.