SUMMARY:

17+ years of IT experience directly related to Mobility engineering support, Integrating Citrix applications and VMWare products. Capable of monitoring data center objects, adding storage space and direct experience with disaster recovery solution implementation. Very strong technical writing and SOP documentation skills with experience reporting to high ranking officials such as Five Star Generals, Majors and CIO/CTO’s on a daily basis.

TECHNICAL SKILLS:

XenMobile MDM, BlackBerry Enterprise Server, Objective C/Xcode, HTML5, JSP, JavaScript, CSS, C#, .NET, Silverlight, VB Citrix, Active Directory, Sencha, Airwatch, Microsoft Intune, Synergy, vMotion, vCenter Operations Manager, Script Logic, SCCM, Oracle, SQL, SharePoint, PKI Technologies, DNS configuration\IP routing, Enterprise Certificates, Microsoft Exchange, LDAP, ActiveSync. Understanding of Mobile landscapes and platforms like iOS, Android, Blackberry (BES). Large deployments of Android - based smart phone devices and tablets. Disaster Recovery techniques for enterprise email and mobile services and multiple other backup and recovery applications.

EXPERIENCE:

Mobility Engineer

Confidential

Responsibilities:

• Manage the implementation and operations of the mobile device management solution (Airwatch & Microsoft Intune 60,000 devices), which included server-based installation and management, patches and upgrades.
• Working directly with our clients Technical teams and support staff to ensure mobile infrastructure functionality.
• Assisting with testing and daily operational support to reduce risk through the development and implementation of MDM policies including security and reporting.
• Keeping incidents below the required 5 percent threshold and maintain 99 percent network uptime and increased mobile user satisfaction.
• Establish a list of approved devices, create an online registration system and process move/add/delete changes for all employees and their mobile devices within 24 hours.
• Recommend the types of data and apps accessed by employee-owned devices. Assist clients via telephone, e-mail with a wide range of questions, problems and requests with their iOS and other mobile connectivity needs.
• Enforce new policies and restrictions.
• Create profiles and organize devices by internal groupings.
• Configure profiles for corporate resources. (Wifi, VPN, Email, Camera disable\enable)
• Link newly defined policies to the Automated compliance engine.
• Setup Privacy base on ownership to prevent the collection of PII.
• Configure corporate email for Airwatch inbox.
• Configure AirWatch Secure Content Locker, so our clients can open attachments securely.

Confidential, Springfield, Va

Responsibilities:

• Create VM’s to host our client's new BES\ Citrix XenMobile MDM and Exchange servers.
• Working with our engineers on Mobility CSBH (Cell Site Backhaul) certification testing.
• Perform mobile device testing on GSM, UMTS, LTE networks. Testing related to network selection/reselection, RF performance, audio quality, call processing, OTA, data services, feature and application functionality.
• Conduct wireless device test plans on wireless devices and perform remote data translations in varying types of equipment to support our wireless infrastructure.
• Manage policy changes as needed by the customer along with creating and deploying\managing all Server images.
• Configuring Exchange Servers per design policy while installing and configuring SCCM 2012 and all prerequisites.
• Creating Blackberry Administration Service for offsite Post locations. Migrating existing Blackberry users from older BES 4.0 to BES 5.0 in anticipation for the Exchange Migration.

BES Engineer

Confidential, Pentagon, VA

Responsibilities:

• Perform mobile device testing on GSM, UMTS, LTE networks. Testing related to network selection/reselection, RF performance, audio quality, call processing, OTA, data services, feature and application functionality, and relevant accessory testing.
• Conduct wireless device test plan on wireless devices and perform remote data translations in varying types of equipment to support our wireless infrastructure.
• Prepare instruction manuals, how-to guides, journal articles, and other supporting documents to communicate complex and technical information
• Testing new software and hardware daily such as Tough Books, Air Cards and Confidential Software.
• Assisting Five Star Generals, Majors and support staff with incident tickets concerning BES accounts and deskside.

Mobility Engineer/ Desktop Authority Engineer

Confidential, Washington, DC

Responsibilities:

• Manage our BES instances and Desktop Authority/Script logic.
• Directly reporting to CIO/CTO’s and in some cases Hillary Clinton and staff.
• Create application packages within SCCM to deploy newly purchased software.
• Perform software, hardware, VTC and Telecommunications testing for international use while also assisting with desk side support.
• Manage handhelds devices and multiple BES servers.
• Train colleagues on policy procedures, system patching and prepare instruction manuals, how-to guides, journal articles, and other supporting documents to communicate technical information
• Prepare various pieces of HW for clients being deployed overseas.
• Test multiple OS and HD requirements to see if they would fit our client needs such as Secure Doc Encryption.
• Provide remote and desk side support for 40000+ users.

Lead Systems Integration Engineer

Confidential, Tysons Corner, Va

Responsibilities:

• Assisted with configuring and implementing Electronic Records Management application.
• Worked on large enterprise and business critical applications. SQL database SharePoint, VM, SCCM and Scripting support.
• Worked closely with government leads to ensure deadlines for the project deployment are met.
• Conducted product technical and operational training for all staff members.
• Provided user support and troubleshooting assistance for integration and/or extension issues within ERMS and ARM.
• Resolve user inquiries regarding computer software and hardware operation. Installed and performed repairs to hardware, software and peripheral equipment, following design and installation specifications.
• Developed training procedures, provided technical writing assistance, review drafts and then review the entire RM policy at the completion including the maintenance process .

Tier III Deskside Support

Confidential, Pentagon, Va

Responsibilities:

• Tested new software and hardware daily (Tough Books, Air Cards, Confidential Software, etc.), Assisted with account setups and lock outs on three different domains within Active Directory and also imaging.
• Assisting VIP (CIO, Five Star Major & General along with their entire support staff) with daily issues.
• Investigated tickets that were escalated from our Tier I/II teams and working them until resolved be they desk side or remotely.
• While working these tickets, updated remedy to reflect my work. Tickets ranged from Microsoft outlook archive assistance using Enterprise Vault, Black Berry Setup, BES maintenance and assistance, Vista and XP OS issues. Citrix, VPN, Office 2000/2007, Microsoft Outlook 2010, Enterprise Vault\PST assistance, Exchange server and CAC provisioning.

Confidential

Tier II Support, Washington, DC

Responsibilities:

• Daily activities include assisting over 400 clients with issues they're having with their Fujitsu tablet PC's over the telephone. Problems range from account lock outs, Citrix issues, Entrust Login failures, lost VPN Connections, RAS connections, Smart Card issues, Dial-up and High Speed connections. Some cases require cloning or replacing hard drives, most which had corrupted operating systems.
• Train colleagues on policy procedures, system patching and prepare instruction manuals, how-to guides, journal articles, and other supporting documents to communicate technical information
• During a work day I check, update, and give reports to Senior Officials on multiple servers. Supervise secure print jobs, and troubleshoot multiple Laser PP 4050 and Intelligent Paper Stacker IPS 4050 printers.
• Each case is documented in detail within Remedy.