We provide IT Staff Augmentation Services!

Training Content Development Lead Resume

Dunwoody, GA

SUMMARY:

  • Senior Learning Consultant, Organizational Development, Change Management, Instructional Designer . Professional experience encompasses soft skills and systems training development and delivery, and business requirements analysis.Multi - talented consultant with over 13 years’ experience in training development and delivery. Over 4 years as a Project Management Consultant and 7 years working in Organizational Change Management.
  • Provide training development and delivery on various ERP/CRM applications, including Siebel, Salesforce Automation (SFA), Salesforce.com, SAP, PeopleSoft, Oracle, Dendrite’s Mobile Intelligence, JD Edwards, Visual Elk/StayinFront’s CRM, and proprietary systems
  • Identify key stakeholders and risk factors, and analysis findings as it relates to current scope. Manage Info Mapping and Role Mapping to identify training design and development strategies. Perform readiness assessments, coaching plans for upper level management and Executives. Develop and implement change management and communications plans to minimize resistance and maximize engagement and user acceptance. Identify, obtain, and organize the resources to accomplish projects. Utilize ADKAR methodology, Change Agent Network and Executive communications to identify and communicate business impacts, change awareness, and acceptance
  • Develop training materials including quick reference guides, style guides, eLearning for LMS, PowerPoint presentations, participant and facilitator guides for various clients throughout the U.S., Europe, and Asia. Understand and communicate the dependencies between systems development and human performance work. Oversee medium-large-scale projects, including sub-contractors, internal Super Users, third-party vendors, and IT personnel. Manage and design training solution efforts including training approach, needs and audience analysis, template and standards development, and deliverable planning for instructor-led, train-the-trainer sessions, and e-learning courses
  • Develop Train-the-Trainer facilitator guides, programs including needs analysis, participant guides, Job Aids, and BPPs using UPK OnDemand, WebEx, Goto Meeting, Centra, Articulate, Microsoft PowerPoint, uPerform, Saba, Infopak, Captivate (RoboDemo), Camtasia, SnagIT, SimPro, and Oracle Tutor.
  • Follow ITIL, ADDIE, ASAP, ITSM, and DMAIC methodologies. Familiar with Bloom’s Taxonomy, Kirkpatrick’s Levels of Evaluation, SCORM, Confidential, and 508-compliance
  • Work with a variety of clients in Retail Banking and Finance, Modern Energy, Federal and State government agencies, Pharmaceuticals, Beverage Manufacturing and Distribution, Information Technology, Healthcare, Manufacturing, Consulting, Utilities, Retail, Automotive, Telecommunications, Business Support Services and Higher Education

TECHNICAL SKILLS:

RWD Infopak/uPerform, Captivate (RoboDemo), Goto Meeting, UPK OnDemand, Articulate, Snagit v9, Clarity software, Banner, Salesforce.com (SFdc), Saba, Lectora, Lotus Notes, SAP ECC 4.5/6.0 (CRM 2007, PM, CS (MI, MTS, MAM), Planning, BOBJ XI, SCM, PP, CATS, HRMS, MM, MASTER DATA MANAGEMENT (MDM), SOLUTION MANAGER, R/3, BW, FICO, and SD), Vistex, PeopleSoft 8.X/9.0 (SRM, Financials, Campus Solutions, HCM, eProcurement, Supplier Contracts Management, and CRM), Salesforce.com, JD Edwards (OneWorld, EnterprisesOne), StayinFront CRM, Salesforce Automation (SFA), MS Project, Visio, Word, Excel, PowerPoint, Articulate, Crystal Reports, Siebel (CRM, PRM, Analytics, Sales, Self-Service, Marketing, eBilling), STOLI, WebEx, Centra, proprietary retail banking systems; Oracle R12 (Procurement, HRM, Financials and Tutor), Eclipsys SCM v4/v5, Epic Ambulatory, Cerner (PowerChart, Ambulatory EMR, FirstNet, PowerNotes, Message Center, PharmNet, ePrescribing), Dendrite’s Mobile Intelligence, Testuff (Defect Management Tool), Lighthouse(Issue Management Tool)

PROFESSIONAL EXPERIENCE:

Training Content Development Lead

Confidential, Dunwoody, GA

Responsibilities:

  • Manage the content development of a training team of 10 consultants
  • Develop and administer training requirements and standards and guidelines
  • Identify training needs and requirements based on BPR development and interaction with Functional Leads, Business Leads, and the Project team
  • Develop training materials for delivery via LMS, ILT, and blended solutions. Utilize UPK 11.1 to develop test scripts support of Train the Trainer and go-live delivery
  • Integrate training solutions, including Brainshark, PowerPoint, Saba, UPK 11.1, Captivate, SnagIt, and Taleo to develop comprehensive and eye-catching e-learning course materials and quick reference guides with voiceover narration
  • Provide post-training support for various projects according to Change Board guidelines
  • Conduct Training Needs Analysis for assigned implementations. Create detailed Business Process Documents to support training materials
  • Work closely with Change Management and Communications to identify key stakeholders, strategize target communications and key messaging, and identify and highlight business impacts and procedural changes to be integrated through communications, change management and training
  • Develop and deliver train-the-trainer sessions on Brainshark and Captivate 6 development to support training team members. Develop and manage standards, guidelines and templates for instructor-led, blended, and eLearning courses
  • Work with Business Leads to create test scripts based on identified test cases. Interact daily with business leads, SMEs, and functional consultants to identify and promote measurable training standards throughout each project
  • Upload and manage SCORM-compliant, eLearning courses into Saba. Identify learning paths based on roles and responsibilities. Create and administer training evaluations. Report progress upward through Training Manager and PMO
  • Work with training team to create key concept slides and instructor-led training standards in keeping client needs and best practices
  • Deliver web-based training sessions over WebEx. Train business leads and new hires on test script creation in UPK and applying standards and template

Sr. Training Consultant/e-Learning Developer

Confidential, Oakland, CA

Responsibilities:

  • Identified training needs and requirements based on delivery in Chile and Argentina
  • Developed Trade Marketing (Promax) tool training materials in support of Train the Trainer and go-live delivery. Worked with the salesforce in Chile and Argentina; Lead client/SME discussions to identify
  • Worked with outside vendors to determine 508 and Confidential -compliance and compatibility with the client LMS and translation company requirements
  • Identified and developed best practices to include in training course deliverables for instructor led and e-learning course delivery in Chile and Argentina
  • Recorded simulations using Captivate 6, Snag IT, and uPerform tools to delivery content
  • Prepared content to be translated and loaded into Brainshark with voice over Navigation and Overview courses
  • Created relevant course structure and relevant exercises for the Promax (TM) tool and Brainshark LMS

SAP ECC 6.0 Modules: FICO, PM, CS (MAM), SCM, Logistics, SD, CATS, HR, TIME MANAGEMENT, PAYROLL, MM, MASTER DATA MANAGEMENT (MDM), BOBJ XI, SOLUTION MANAGER, CRM, VISTEX with FI and SD functionality

Organizational Change Management and Training Consultant

Confidential, Smyrna, GA

Responsibilities:

  • Identified training needs and requirements based on business needs. Partnered with leadership to understand learning gaps and train to best practices. Designed and developed interactive training sessions, presentation materials, and blended solutions
  • Acted as a project lead and mentor other team members in finding solutions to complex learning needs. Worked with SAP Asset Management for CCR Fleet services team to develop learning materials and improved business processes for SAP PM module, including Preventive Maintenance, Maintenance Processing, and Management of Technical Objects
  • Designed measurement plans based on business outcomes and learning objectives. Created measurement instruments, implement, analyze results and make recommendations. Developed training to facilitate efforts around the Procurement, Work Order creation, Warranty support, Inventory Maintenance, Analytics, and Mechanics User Interface for mobile handheld devices
  • Utilized UPK to develop learning materials for end users and train-the-trainer
  • Provided change management and training management in support of SAP Business Objects XI (BOBJ) BI tools for reporting enhancements in the financial shared services group. Worked with project leadership to identify target audience, key stakeholders, and change management impacts
  • Worked with SAP Business Intelligence Suite, including Enterprise Performance Management (Dashboard design/Xcelsius), Crystal Reports, BOBJ Analysis for Excel, Analytics
  • Utilized Sharepoint as a repository for version-maintained deliverables. Managed communication and training assessment and planning, business transformation development for assessments and implementation. Liaise with IT project teams and business to coordinate initiatives
  • Developed Organizational Change Management and Training strategy planning. Performed gap analysis and needs assessments to understand change leadership needs associated with IT initiatives and develop good change leadership plan (e.g. stakeholder assessment/management, communications and training)
  • Designed corresponding change management and communication project plans to mirror current project timeline and scope

SAP Consultant

Confidential, Woodcliff Lakes, NJ

Responsibilities:

  • Worked with HR and Payroll Business Leads and Subject Matter Experts to align training needs with roles and to identify necessary content and materials needing preparation for go-live
  • Developed course conceptual material, relevant scenarios, and exercises to be integrated in SAP Help for Organizational Management, HCM processes and forms, Payroll Reporting, Employee Administration, Time and Attendance, Analytics, and Benefits Management
  • Recorded and edited relevant uPerform work instructions, BPPs, and quick reference guides and simulations. Utilized MS Office products to create standalone job aids, participant and instructor guides
  • Developed Train-the-trainer (T3) materials, job aids, and quick reference guides for PowerUsers

North American Training Coordinator/Change Management Consultant

Confidential, Smyrna, GA

Responsibilities:

  • Provided change management and training management support for several sites located throughout the U.S., Canada, and Mexico. Worked directly with the PMO and key project sponsors based in Belgium to ensure guidelines are met and to promote project transparency through key change management activities
  • Worked with PMO and key stakeholders at each location to identify gaps and business impacts and develop key communications and organizational development where necessary
  • Utilized MS Project 2007 to manage training development and delivery timelines and Microsoft Office products and RWD uPerform to create training materials for the Train-the-trainer, quick reference guides Analyze systems and client business needs to make recommendations for requirements designs and overall solutions. Supported training efforts throughout North America migrating three Legacy 4.7 systems to SAP ECC 6.0 for 13 domains, including Plant Maintenance, Warehouse Management/Inventory Mgmt, Purchasing, FICO, Planning, Treasury, Packaging and Manufacturing, MDM, and SubToll.
  • Administered needs and readiness assessments mirroring project timeline to ensure proper awareness and user acceptance
  • Developed, revised and implemented custom and standard training packages including presentations, handouts, manuals, exercises, and other resource materials

Project Manager (Global Implementation) / Change Management / UAT Manager

Confidential, RTP, NC

Responsibilities:

  • Provided Project Management and Organizational Change Management for a multi-phased, global implementation. Managed the global project team in Japan, Australia/New Zealand, Western Europe, Brazil/LA-S, United States, and Canada for a multi-million dollar implementation. Monitored and promoted phase closure, conduct management cadence reviews, and manage the User Acceptance Testing process for end users, partners, and internal personnel
  • Managed third party vendor delivery and documentation for the global implementation of SAP CRM and SFdc system integration into Relayware. Worked with the Service Product and Sales Teams to develop training to be posted on Lenovo University to train and certify Lenovo service providers
  • Reviewed and developed requirements based on deployment and resources in keeping with current functionality and system enhancements for Sfdc’s Marketing and Leads and Account and Contacts functionality
  • Worked with business and geography leads to develop business requirements. Re-engineered current business processes to utilize Salesforce.com’s Sales Tools, including Contract and Order Management, Lead Passing as well as Marketing Automation tools for salespeople
  • Reviewed scope and budget constraints in determining go-live readiness, move-to-production, deployment and cutover activities to support PRM system integration efforts. Directed solutions, testing, and training teams to ensure that solutions have been examined and implemented with a holistic approach, as well as to ensure all scenarios are being covered and accurate work & system processes are captured
  • Interacted with Executive stakeholders and committee members to ensure that global messaging have been scoped and properly communicated throughout the organization
  • Provided guidance through all project phases and readiness assessments and scorecard results. Articulated the business requirements and process gaps very clearly and in structured way and take ownership to move them to closure.
  • Maintained and reviewed test team selections and conduct training on issue/defect management tools and Sev 1/Sev 2 fixes for test exit criteria

Change Management Lead

Confidential, Frankfort, KY

Responsibilities:

  • Provided Organizational Change Management for SAP. Worked directly with the Communications and Business Transformation work streams to provide proper change management by reviewing and defining OD requirements, team building, implementing and managing the Change Agent Network (150+ employees), standardizing project communications and examining the organization for key messaging and intent. Performed gap analysis and transitional requirements
  • Developed change management and communications plans highlighting individual work streams, key deliverables. Utilized a Communication Matrix to track key messaging and global communications as a result of Business Transformation tools, needs assessments, coaching plan feedback, sponsor roadmap, and audience analysis
  • Identified and enabled reinforcement mechanisms for desired behaviors based on predefined change parameters
  • Worked closely with Subject Matter Experts and Functional team to review end-to-end processes in various SAP HR and Payroll modules, including Time Management, Org Management, Personnel Administration, and Benefits Accounting and Administration. Utilized RWD’s uPerform to create and house BPPs, DTPs, and Test scripts for the Training team. Organized and facilitate townhalls, focus groups, and roadshows to determine business impacts, as-is vs. to-be, FAQs, and areas of resistance
  • Conducted and communicated Developed and reviewed poster layouts for company-wide communications. Provided knowledge transfer to the Business Transformation and Communications Leads in support of a multi-phased rollout. Conducted Key Stakeholder interviews, utilize stakeholder mapping document to identify the needs and scope of training requirements, collect project feedback through the use an agency scorecard, and identify and communicate Lessons Learned to the project team as well as PMO/BPO for various meetings throughout the organization

Change Management Lead/Senior Training Consultant

Confidential, Jacksonville, FL

Responsibilities:

  • Provided Change Management Leadership in data migration efforts from Legacy systems to SAP. Developed training materials and requirements. Assisted in Data Migration and Data Scrubbing efforts using SAP ECC 5.0 and 6.0 source data
  • Utilized my functional expertise to make configuration recommendations within SAP modules tangential to Vistex functionality. Identified stakeholders in the targeted affiliates, their critical level and priority. Managed medium-large-scale projects, including sub-contractors, internal Super Users, third-party vendors, and IT personnel.
  • Managed the technical direction of projects through initiation, execution, and closing in accordance with project objectives Utilized Captivate 3 to develop e-le arning training materials. Collaborated with technical, stakeholders, and design teams to develop Web and e-mail campaigns and solutions.
  • Utilized Vistex in conjunction with SAP FI and SD modules in support of the Billback process. Identified and developed e-learning materials to demonstrate the Order-to-Cash process and new system functionality for New Hires and refresher training. Developed and delivered training on price protection processing and supplier rebate processing guidelines and functionality in keeping with their current business model
  • Created PowerPoint presentations, flow charts and business guides emphasizing the requisition-to-check process and how it affects each department. Defined system strategies and requirements. Defined training plan designs and develop and implement test plans and change communications.

PeopleSoft 8.X/9.0 (SRM, Financial Management, Campus Solutions, HCM, and CRM modules), JD EdwardsOneWorld, EnterpriseOne

PeopleSoft Training Consultant

Confidential, Alpharetta, GA

Responsibilities:

  • Developed training on PeopleSoft v9.0. Interacted with stakeholders in Manufacturing, Parts. and Tools Departments to determine scope of changes and utilize real-world scenarios in the preparation of ILT and CBT courses
  • Created job aids, BPPs, and work instructions using UPK OnDemand to accompany ILT, CBT training delivery, and PeopleSoft Help integration. Developed and implemented client templates and style guide
  • Developed role-based upgrade training for end users, subject matter experts, and management. Implemented ADDIE methodology and Bloom’s Taxonomy in creating training materials. Posted deliverables to Sharepoint for versioning
  • Identified slocs and virtual location procedures to address training needs based on end user duties and locations
  • Met with stakeholders to identify KanBan and Item Putaway/Picking procedures and IBUT/RMA processing for Field Services vs. the Tools Department. Updated the process flows to identify PeopleSoft’s role and High Jump system in the putaway matrix and Bin identification within the PeopleSoft system

SAP ECC 6.0 Modules: FICO, PM, CS (MAM), SCM, Logistics, SD, CATS, HR, TIME MANAGEMENT, PAYROLL, MM, MASTER DATA MANAGEMENT (MDM), BOBJ XI, SOLUTION MANAGER, CRM, VISTEX with FI and SD functionality

Organizational Change Management and Training Consultant

Confidential

Responsibilities:

  • Assisted in developing BPPs using InfoPak/uPerform for SAP Solution Manager, CATS, MM, HR, SD, MDM, CS (MI-MAM), and SCM (Logistics) modules. Created PowerPoint presentations, flow charts and business guides emphasizing the requisition-to-check and procure-to-pay processes, approval workflow, and its interaction with each department. Met with stakeholders to develop role-specific training materials and scenarios to facilitate training on the production planning and execution process
  • Developed training and conducted role mapping discussions with Stakeholders in the manufacturing/logistics area in Denmark and locations in the U.S. Utilized Microsoft Office products and RWD’s Infopak tool to develop job aids, e-learning, and quick reference guides
  • Provided training on the correct issuance of purchase orders and notification handling of rejected bidders. Created business process documents, gap analysis, new solution development, functional specifications, test data creation and testing, test conversion programs and validate conversion loads
  • Provided localization information for international training delivery . Coordinated and conducted Train the Trainer classes for SMEs and Developers to deliver training throughout the US, Canada, Mexico, EMEA and Asia Pacific
  • Assisted with defining support procedures and providing Infopak simulation development, training and go-live support on the Mobile Infrastructure (MI) platform for Mobile Asset Management (MAM) and Mobile Time Sheet (MTS) for Resource and Lead Technicians as well as Logistics and Supply Chain Management modules for various business units within the Tools Department
  • Communicated the dependencies between systems development and human performance work.

PeopleSoft Training Consultant

Confidential, Atlanta, GA

Responsibilities:

  • Developed and delivered training on various modules within the PeopleSoft Financials 9.0 system. Developed training simulations using UPK (User Productivity Kit) and voice-over training with Captivate 3
  • Provided training and support for eProcurement, Purchasing, eSupplier, Strategic Sourcing, and Supplier Contracts Management and Inquiry and Approval (Contract Library Management)
  • Worked with state personnel, business analysts, change personnel, and upper management to document effective business cases and procedures for UAT and training efforts. Utilized UPK authoring tool to develop e-learning and link Work Instructions and BPPs to the PeopleSoft Help menu
  • Developed modularized training materials using PowerPoint, Job Aids, and simulations for end users, subject matter experts, and agency Super Users. Developed materials for Train-the-trainer (T3) to ramp up agency Super Users for just-in-time training.
  • Provided training on system functionality as it relates to business processes, including voucher entry and approval, Requisition entry and approvals, PO entry and adjustment, Req-to-Check process, General Leader, Basic Inquiry, and Commitment Control

Hire Now