Customer Assistant Resume Baton Rouge, LA - Hire IT People

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Career Objective
Seeking a customer service or clerical opportunity with growth-oriented company offering opportunity for advancement and professional development.

Summary of Qualifications

Typed documents at a rate of 70 WPM with 100% accuracy. Promptly answered telephone calls to reflect professional corporate image.
Verified quote system data with customer orders to ensure accurate processing..
Instituted new employee orientation program to improve employee performance and to decrease the attrition rate for new team members.

Relevant Experience

Customer Relations

Enthusiastically represented the company by professionally greeting visitors.
Addressed customer complaints and problems in a professional manner.
Recognized for excellent customer service relations.

Employment Experience

Confidential. 2008-Present
Receptionist
Greeted customers and visitors with a professional demeanor. Assisted applicants with application and job requirements. Performed bi-weekly billing duties by verifying timesheets and logs for payroll. Answered multi-line incoming calls and often assisting with filling shifts.

Confidential, Baton Rouge, LA. 2006-2007
Receptionist/Scanning Clerk
Answered incoming calls. Greeted visitors in a friendly manner.. Distributed incoming and outgoing mail. Updated customers on current claim status.

Confidential, Baton Rouge, LA 2004 to 2005
Customer Assistant
Typed customer’s conversations to voice party while typing voice party\'s conversation to our customers. Proven ability to handle large volume calls in a professional and courteous manner. Presented a cheerful and helpful manner with customers and colleagues. Provided superior customer service and work quality while demonstrating attention to detail, flexibility and innovation in resolving problems. Possess effective communications skills, and work well with others at all levels. Promoted customer satisfaction through clear, concise communication.

Confidential, Baton Rouge, LA. 2002 to 2003
Shift Supervisor
Demonstrated skill in providing excellent customer service. Maintained and encouraged customer loyalty through the courteous and efficient resolution of disputes, complaints, and discrepancies. Provided team with guidance, motivation, and discipline to consistently achieve sales and customer satisfaction. Operated cash registers and computer input applications. Maintained positive company image during difficult situations.

Confidential, Baton Rouge, LA. 2001 to 2002
Customer Representative
Handled large call volume while maintaining accuracy, efficiency, and a positive friendly attitude. Researched accounts, answered questions, and worked with new customers. Communicated information clearly and accurately. Responded to inbound service calls in a fast-paced, high-volume call center.

Confidential, Baton Rouge, LA. 1996 to 2001
Shift Supervisor
Performed duties including guest relations, sales, inventory availability, and food orders. Operated cash registers and computer input applications. Solved customer problems and assured satisfaction. Provided team with guidance, motivation, and discipline to consistently achieve sales and customer satisfaction. Made daily banking transactions.

Education
GED

Skills

10,000 KPH
Microsoft Word
Microsoft Excel
Microsoft Access
Microsoft PowerPoint
Knowledge of scanners, fax machines, postage machines, copier, and various office equipments.
Knowledge of some Medical Terminology

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Customer Assistant Resume

Baton Rouge, LA

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