Customer Service Resume Virginia Beach, VA - Hire IT People

Objective: To secure a position with a company that offers the opportunity for growth and advancement.

Education:

Associates Degree in Occupational Sciences, Centura College Virginia Beach, VA June 2005 Bachelor’s in Business Information Technology Bryant & Stratton College, Virginia Beach, Dec. 2009

Qualifications: Extremely proficient with the Microsoft office suite. Knowledge of computer hardware/software operating systems and applications. Management principles (works well with others, attention to detail) Business Principles (business ethics, customer relations) Networking (configure workstations, printers, VPN’s and WAP’s)

Work Experience:

Assistant Coach/Fitness Trainer/Film Production and Creation @ Confidential Virginia beach, VA. 11/2009 – 6/2010 Acted as an assistant coach alongside a Mr. Mike Penn for the College basketball team, also provided intense fitness training for all participants. Was in charge of filming, editing & producing all games, as well as miscellaneous events

Customer Service/ Manage/Supervise @ Confidential Virginia Beach, VA. 2/2009 –11/2009 As a U-haul Partner, provided outstanding customer service and quality professional moves, to cater to all customers in need. Owned, operated and supervised approximately ten employees at various moving locations throughout the Hampton Roads and North Carolina area.

Information Technology @ Confidential,Virginia Beach, VA: 9/15/2008 -12/16/2008
Provide hardware/software technical support to all end users, set up and configure exchange accounts, O.S. Installations, Microsoft Office Suite installations and configuration; set up, install and configure network printers.

End user Support Specialist @ Confidential., Portsmouth, VA: 5/21/2007 -7/30/2008
Provide hardware/software technical support to all end users, Install software applications, set up Novell accounts, activate usernames and passwords for new employees, install and configure network printers, PDA’s and laptops, set up and configure exchange accounts, O.S. installs and repairs, Microsoft office suite installation and configuration,

Small Office networking @ Confidential,Virginia Beach, VA:12/13/2005 - 3/29/2006
Set up small office networks, travelled to various locations throughout the U.S. installing and configuring tax-wise software at new store locations. Walked customers through the proper use and implementation of the tax-wise software to enable them to be proficient and affective in assisting customers during the tax season.

Helpdesk Support Specialist @ Confidential, Chesapeake, VA: 6/15/2005-11/28/2005
Provide technical software support to the end user’s of dell computers and devices. Verbally guided customers through the process of recovering lost documents, guided customers through O.S. installs and repairs via telephone, as well as driver and application installs.
Walked customers through connecting network printers and configuring wireless networks, as well as resolving error messages due to ActiveX controls.

Volunteer Work
Appeared as a guest speaker for Mr. Jack Collins Criminal Justice class at Bryant & Stratton College. Shared my Views, Points, Objectives and Advice with up and coming graduates; Gave words of inspiration & shared my path of struggles; standing before them not only as one who has experienced firsthand, but also one who is successful ,assuring that all things are possible through hard work and determination. I’ve also given lectures and orchestrated various Organizational Behavior Classes at Bryant & Stratton College on Management Principles, People skills, Foundations of Individual Behavior, Personality and Values, and Attitudes & Job Satisfaction.

Honors:
Dean’s List: Winter 2007, Fall 2007, Winter 2008, Spring 2008, Winter 2009, Spring 2009
Member of the Alpha Beta Gamma, Beta Chi Chapter, National Dean’s List Society 2008,2009

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Customer Service Resume

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