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Customer Service Resume

San Antonio, TexaS

Career Objectives

To work for an employer that focuses in quality customer service who recognizes quality work from an employee who works hard and is responsible and accountable.

Summary of Qualifications

PROVEN ORAL AND WRITTEN COMMUNCIATIONS ABILITIES, PROFICIENT IN HANDLING TASKS SIMULTANEOUSLY. ADAPTABLE TO NEW CONCEPTS AND RESPONSIBILITES AND DEFUSING POTENTIAL PROMBLEMS. SELF -MOTIVATED , AND WORKS WELL INDEPENDENTLY AND FUNCTION IN FAST PACE

Work History

May 17, 2004 - Sep 16, 2010Confidential - San Antonio, Texas CUSTOMER SERVICE/ litigation and pre-lit incoming calls from attorney office setting up stips for defendents either by paying balance in full, settlement and or payment arrangement. did skip tracing for information of defendent for addresses and recent phone numbers . application lexis-nexis, columbia emulate tsys. . Also trained in pre-litigation get cardmembers current on credit card to return to customer service (collections) they needed to pay total past due . if not set to litigation for civil suit .

Oct 06, 1989 - Jul 25, 2001Confidential - San Antonio, Texas CUTOMER SERVICE WORK IN THREE DIFFERENT DEPARTMENTS FIRST IN ORDER ENTRY FOR (90 DAYS) IN BOUND ORDERS SHOWING ON AIR. THEN PROMOTED TO PRODUCT INFORMATION RESEARCH PRODUCTS INBOUND CALLS FROM CUSTOMER GIVING MANUFACTURE INFORMATION AND RESEARCH LOST ORDERS. CUSSTOMER SERVICE RESEARCH LOST ORDERS TOOK COMPAINTS, AND SUPERVISOR CALLS ON COMPAINTS OF CREDIT CARD AND OR SERVICE. ALSO MONITOR CALL (QUALITY-COMPILANCE) VOLUNTERR BASES

Jul 17, 1999 - Aug 19, 2000Confidential - San Antonio, Texas CUSTOMER SERVICE INBOUND CALLS INBOUND CUSTOMER SERVICE TAKING ORDERS FOR MEDICATION AND LOOKING FOR LOST ORDERS. AND DAMAGE IN SHIPPMENT ISSUES REFUNDS ABD OR REPLACEMENT ORDER

Oct 11, 1988 - Nov 18, 1990Confidential - San Antonio, Texas INBOUND CUSTOMER SERVICE TAKING ORDERS FOR CATALOG INBOUND CALLS FOR CATLOG ORDERS AND REPAIR ON APPLIALANCES. LATER SKIP TRACING OF LOST ORDERS AND TRACKING SHIPMENTS OVER SEAS. PROMOTD TO RESEARCH DEPT TRACKING LOST ORDRS AND PARTS FOR REPAIR OVER SHIPMENT FOR OVER SEAS. TAKING COMPALINTS OF SERVICE NOT DONE PROPERLY AND LOST ORDERS

Education Major: ASSOCIATE OF ARTS Minor: EDUCATION High School Diploma/GED

Occupational Experience

Nursing Aides, Orderlies, and Attendants ( 10 yrs 0 mos ) 1. Assists patient to walk. 2. Bathes, grooms, and dresses patients. 3. Cleans room and changes linen. 4. Feeds patients unable to feed themselves. 5. Measures and records food and liquid intake and output. 6. Measures and records vital signs. 7. Prepares food trays. 8. Sets up equipment, such as oxygen tents, portable x-ray machines, and overhead irrigation bottles. 9. Sterilizes equipment and supplies. 10. Stores, prepares, and issues dressing packs, treatment trays, and other supplies. 11. Transports patient to areas, such as operating and x-ray rooms. 12. Turns and re-positions bedfast patients, alone or with assistance, to prevent bedsores.

Telemarketers ( 20 yrs 0 mos ) 1. Arranges buying party and solicits sponsorship of parties to sell merchandise. 2. Circulates among potential customers or travels by foot, truck, automobile, or bicycle to deliver or sell merchandise or services. 3. Contacts customers by phone, mail, or in person to offer or persuade them to purchase merchandise or services. 4. Delivers merchandise, serves customer, collects money, and makes change. 5. Distributes product samples or literature that details products or services. 6. Explains products or services and prices and demonstrates use of products. 7. Maintains records of accounts and orders and develops prospect lists. 8. Orders or purchases supplies and stocks cart or stand. 9. Sets up and displays sample merchandise at parties or stands. 10. Writes orders for merchandise or enters order into computer.

Customer Service Representatives ( 20 yrs 0 mos )

Computer SkillsTyping Speed: 25 Words Per Minute

  • Data Entry Terminal (PDT, Mainframe Terminal, etc)
  • EMail Software (Outlook, Thunderbird, etc)
  • Internet Browser (Internet Explorer, Firefox, etc)
  • Peripheral Devices (Scanners, Printers, etc)
  • Personal Computers
  • Presentation Software (PowerPoint, Flash, etc)
  • Spreadsheet Software (Calc, Excel, etc)
  • Word Processing Software (Word, WordPerfect, etc)

Language Skills English - Excellent ( Read Write Speak)

Driver's License Class C - Standard Driver's License

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