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Technical Analyst Resume

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Houston, TX

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SUMMARY:

Solutions - driven professional with experience in identifying, evaluating, and resolving critical issues as well as translating complex ideas into easily understood concepts. Recognized for being inquisitive and detail-oriented, with a track record of being an excellent communicator and facilitator with strong interpersonal skills.

AREAS OF EXPERTISE:

  • Data Analysis
  • Technical Writing
  • Customer Support
  • Conflict Resolution
  • Quality Assurance
  • Relationship Cultivation
  • Report Creation
  • Requirements Gathering & Analysis

TECHNICAL SKILLS:

Software: Microsoft Windows, Word, Excel, Outlook, PowerPoint, Visio; Active Reports

Database & Tools: SQL and Oracle; SharePoint; Salesforce; Internet Information Services

Languages: SQL, HTML, CSS, Visual Basic, and C#

PROFESSIONAL EXPERIENCE:

Confidential, Houston, TX

Technical Analyst

Responsibilities:

  • Transitioned the support of a Fortune 500 company away from a third-party consulting firm to my employer. A year later an issue arose. After recommending a few best practices and helping them setup a new database to capture the needed information, they have recognized their dependence on the software. They are currently in talks to upgrade their environments to the latest release, resulting in $1 million in additional revenue. ­
  • Improved customer satisfaction by routinely following up with customers and closing 35 percent of new cases in one day or less.
  • Created a stored procedure to extrapolate database structure information to be used by my teammates as a reference when building complex SQL queries. This has resulted in faster case resolution and training of new colleges.

Confidential, The Woodlands, TX­

Technical Writer & Quality Assurance Analyst

Responsibilities:

  • Authored over 25 user guides in 11 months, 5 months ahead of schedule. These guides decreased support calls by 20 percent and aided in implementation by quickly onboarding new customers. ­
  • Reduced the frequency of hotfixes by 80 percent by being meticulous in discovering errors, data inconsistencies, and deviances from standards.
  • Served as test lead on several complex projects including the launch of two mobile applications.

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