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Supervisor Resume

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Monroe, NJ

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PROFILE

To secure a Customer Service position where a progressive and innovative company can utilize my years of Customer Service experience and to secure a position where my ability to communicate and liaise effectively with a diverse client group in a friendly and diplomatic manner can be put to good use. Where my hard work, dedication and the ability to acquire new skills will advantage any company I work for.&

EXPERIENCE

Confidential, Monroe, NJ&
2004 – Present
Supervisor, Customer Services
Primary Responsibilities:

  • Supervised 10 Customer Service Representatives and their work through all stages of production.
  • An unwavering commitment to customer service, with the ability to build productive relationships, resolve complex issues and win customer loyalty.
  • Coordinate logistics and oversee the development of multiple programs that influence cost, schedules, production and the delivery of the product.
  • Strategic-relationship/partnership-building skills -- listen attentively, solve problems creatively, and use tact and diplomacy to find common ground and achieve win-win outcomes.
  • Strong leadership skills with the commitment to team work. Ability to motivate, mentor and coach team members.
  • Addressed incoming customer inquiries and offered productive solutions that increased customer satisfaction.
  • Addressed and resolved customer issues utilizing effective listening and problem solving skills.
  • Strong relationship with clients. My clients came to depend on me to provide them with cost savings, with creative solutions to their problems, to ensure that we will keep them on track to their deadline. I strive to ensure that each project ran smoothly from the beginning to end while constantly updating my client.
  • Created solution for customer with product inquiries to increase return business and customer satisfaction.
  • Provide training and mentoring to Client Service Representatives on Company Standard Operating Procedures and Systems’ Integration as needed.
  • Officially commended for initiative, enthusiasm, tenacity, persuasiveness, intense customer focus and dependability in performance evaluations.
  • Completed voluntary customer service training to learn ways to enhance customer satisfaction and improve productivity.

Confidential, Hope, NJ&
2003 – 2004
Advertising Executive

  • Deliver outstanding service, exceed expectations and build long-term loyalty
  • Sold Advertising space to clients in the various industries, including medical, food, travel, and electronics.
  • Traveled locally and abroad to some of world’s largest Tradeshows to ensure printed show guides were distributed throughout the show and to meet current and prospective customers.
  • Managed the print purchase of the tradeshow guides, including proof approvals and press Okays.

Confidential, East Brunswick, NJ&
2002 – 2003
Sales Executive

  • Increased sales and revenue resulting in the Top 5% performance award for entire company.
  • Responsible for soliciting new accounts and maintaining existing client base.
  • Created and implemented quality control procedures and customer satisfaction surveys, which resulted in continual, process improvements.

Confidential, East Brunswick, NJ&
1999 - 2002&
Account Executive

  • Developed successful business relationships and implemented sales programs to meet specific client needs.
  • Coordinated and designed printed material: brochures, self-mailer’s, as well as design annual trade show display.
  • Acquired $1.5MM of new business within the first six months of employment.
  • Worked with a diverse client base to identify and execute in-line printing solutions.

Education

  • Mercer County College – Mercer County, NJ
  • American Management Association – New York, NY
  • Center for Graphics Arts – New York, NY
  • Certification in QuarkXPress and Photoshop

Skills

  • Apple Macintosh Systems
  • SharePoint
  • QuarkXPress
  • Microsoft Access 2003
  • IBM Compatible Systems
  • Adobe Photoshop
  • Technically adept to easily learn new systems

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