Underwriter Support Specialist Resume Waco, Georgia - Hire IT People

CUSTOMER SERVICE PROFESSIONAL

Profile

More than 22 years’ successful experience in customer service and support with recognized strengths in account maintenance, problem-solving and trouble-shooting, sales staff support, and planning/implementing proactive procedures and systems to avoid problems in the first place.
Possess solid computer skills, excellent working knowledge using both Windows and Mac systems; Lotus 1-2-3, Microsoft Office Suite
Team Leader, trainer and ability to motivate, and supervise customer service employees.
A team player, acknowledged as “Total Quality Customer Service Professional.”
Develop plan in customer service in rating, policy, typist, record clerk, mail clerk, record clerk, inventory and quality control.

Synopsis of Achievements

Increased customer retention by 19%, from 72% to 91%.
Organized goal setter excels in team oriented setting utilizing, demonstrated work ethics with proven initiative and dedication
Proactive planning led to notable increase in morale in all departments.
Created customer satisfaction survey, drastically reducing potential problems.
Solid experience in establishing, organizing and managing office procedures and effective communications skills.

Employment

Confidential 1982-2004
Underwriter Support Specialist

Work with 10 sales professionals covering 6 states, responsible for more than 3,800 individual and corporate accounts.
Support marketing reps in opening new accounts and upgrading existing service.
Quickly and effectively solve customer challenges.
Maintain quality control/satisfaction records, constantly seeking new ways to improve customer service.

Confidential 1982-2001
Catering (part time)

Setting up parties, wedding for special occasions
Preparing, planning , and decorating for events
Organizing, plan, and implement events.

Education

Confidential Waco, Georgia 2006
Diplomas: Computer Information System

CIS- Networking Specialist Diploma
CIS-Microcomputer Specialist Diploma

Confidential, Villa Rica Georgia
Graduated High School Diploma (1979)
High School Diploma

Confidential, Villa Rica, Georgia
Assistant Secretary-Records Clerk –keeping records and files for all

members new or inactive. Set classes as goal setter for members.
Send out memos, flyers, and invitations. Type certificates for
new members and baptism candidates. Answers phones, read, sort
and redirect calls and mail to proper destination.
Sunday School Teacher- teaches young adults from the bible stands
views on behavior, attitude and how to prepare themselves for life.
Encourage them to be honest at all times, set high good and we have
High expectations of them. To be the best and settle for nothing less.

Confidential, Villa Rica, Georgia
Team\'s Mom and proxy. Assistant teachers while giving test to assist
students. Setting up fund raiser and assisting with money and
projects. Ordering team’s uniforms and supplies as needed.

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Underwriter Support Specialist Resume

Waco, GeorgiA

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