Client Relations Consultant Resume
Hartford, CT
EXPERIENCE:
3/08 – 5/10 Confidential,Hartford CT
Client Relations Consultant (on-site at The Hartford Insurance)
Managed the staffing supplier relationships to ensure the client remains well staffed with high caliber, well matched temporary associates for Finance, Administrative Assistants, IT and Clerical positions
Monitored client request for labor to ensure key requirements are specified and fulfilled
Managed the bill and pay rates, creates and maintains all client work order electronic files
Coordinated with staffing suppliers to fill client staffing needs, ensuring staffing partner follows procedures in accordance with client policies and procedures.
Phone screened all candidates, presented to managers, extended offers, terminated assignments and negotiated pay rates
Communicated regularly with client to ensure satisfaction with new placed individuals and resolve any issues promptly.
Created monthly client and staffing reports or as needed, as well as meet with staffing partners to review quarterly staffing results.
5/07 – 3/08: Confidential,Hartford, CT
Training Coordinator/Human Resources Department (position was eliminated 3/08)
Worked with management to assess and identify IT training needs by collaboratively working with client(s) to conduct needs analysis.
Assisted with the development of training programs and curriculum for technical training and employee developmental opportunities
Analyzed course evaluations. Monitor and assess overall program effectiveness. Recommend appropriate alternatives for improvements.
Developed and coordinate training calendar for designated locations. Identify resources and ensure material deliveries.
Maintained records and run reports of training activities weekly and report status to Management.
Submitted vendor invoices to Accounts Payable for payment and chargeback to student’s cost center.
Acted as a training resource to multiple job families within IT.
Researched new potential vendors ie: new classes, cost comparison, review course materials as needed.
4/05 – 4/07: Confidential,East Hartford, CT
Recruiter/Human Resources Department
Built and maintained relationships with hiring managers concerning all hiring needs for Finance, and Call Center positions
Searched, screened and recommend prospective employees for all lines of business in the organization.
Extended, negotiated and prepared all offer to candidates.
Maintained and prepared cost metrics for the Recruiting area as well as EEO reports monthly.
Maintained headcount information for all lines of business.
Continually developing and implement recruiting strategies with HR Manager.
Established relationship with various Colleges and attend College Fairs to sources potential candidates.
Facilitated the New Hire Orientation bi-weekly.
Reviewed OAKLEAF benefit programs with potential candidates.
Posted all open jobs internally and on external websites.
Updated job requisition log daily.
2/04 -4/05: Confidential, Hartford, CT
Staffing Specialist Jr. HR Generalist
Searched via internet, pre-screen, and interview candidates prior to meeting with hiring managers.
Prepared offer letter, decline letter and various Human Resources reports (EEO, compliance, staffing).
Process benefit enrollments on-line, personnel files, post job openings, payroll, and new hire orientation.
Coordinated candidates for employment testing, track background/employment verifications.
Provided support to HR department on various projects as needed and respond to various HR inquiries.
