Applications Support Specialist Resume

SUMMARY:

Registered Nurse/Health IT Analyst with 10 years of experience in healthcare.
Strong knowledge of modern healthcare system and trends, EHR, HIS, informatics and nursing; aptitude for technology and teaching.
Consistently received excellent performance reviews.

AREAS OF EXPERTISE:

Product build, configuration and support; change control procedures; JIRA; Nursing; ICD, CPT, Microsoft Office, BI, SQL, Tableau.
Clinical, ED, OR, Radiology, Billing, Laboratory modules.
Meditech, TrakCare, SIS (Surgical Information Systems), Cerner, Epic.

PROFESSIONAL EXPERIENCE:

Confidential

Applications Support Specialist

Responsibilities:

Provided application knowledge in the functional areas of product support, requirements scoping, field design documentation and change request (TrakCare HIS).
Acted as an ''expert'' product resource for the clients (14 sites in the Middle East and India).
Collaborated with Product Team and Implementation team to ensure quality design and configuration of new functionality.
Addressed the client needs in a timely and effective manner in accordance with service standards.
Provides the link between the customers and the Confidential Global Support organization.

Confidential, Dallas, TX

Information Systems and Business Analyst (OR Analyst)

Responsibilities:

Served as liaison between Surgical Services Department, IT, Finance and outside vendors.
Facilitated fast turnover of charges and prevention of lost revenue. Assured proper billing for implants and supplies.
Meditech OR Module support and maintenance. Developed clear and concise education materials.
Provided scheduled and ad hoc business and performance reporting to department and executive leadership. Served as a data expert and contributed to the team effort in improving OR metrics.
Designed and maintained reports; data mapping.

Confidential, The Woodlands, TX

Registered Nurse

Responsibilities:

Circulating RN in multiple specialties (ortho, ortho - spine, neuro, CV, general, GYN, urology)
Overnight Charge Nurse responsible for managing and coordinating activities in the OR.

Confidential, Sacramento, CA

Registered Nurse

Responsibilities:

Provided nursing care in the outpatient surgery center for patients of all ages (general. GYN, ENT).

Confidential, Sacramento, CA

Registered Nurse

Responsibilities:

Circulated and scrubbed various types of cases (ortho, ortho-spine, neuro, general, GYN, trauma, urology, pedi