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Problem Management Manger Resume

Bridgewater, NJ


  • Active Directory
  • Confluence
  • Digital Vault
  • My SQL
  • Risk Assessment
  • At - task
  • Cloud Computing
  • DBforbix
  • Maven
  • Sandbox
  • Analysis
  • Collaboration
  • ITIL
  • Nagios
  • SSH
  • Apache
  • C++
  • Java
  • Oracle Database
  • SVN
  • Business Development
  • Crisis Management
  • Jira
  • Project Management
  • Unix
  • Bamboo
  • Data Center Management
  • Keynote
  • Putty
  • Zabbix


Confidential, Bridgewater, NJ

Problem Management Manger


  • Single point of contact for one or more problems
  • Responsible for Ownership and Coordination of actions of those problems
  • To analyze root cause, identify Known Error and coordinating actions to fix the error.
  • To review the Problem Trends and Planning and Driving Improvement Plan
  • To be proactive in identifying problems, analyses and recommend Service Improvement plans with the possible solutions obtained from technical teams for department or business unit

Confidential, Bethlehem, PA

Enterprise Operations Center Engineer


  • Supporting and analyzing 5000+ Alerts daily on multiple platforms
  • Monitoring company health via 10+ monitoring tools
  • Managing and POC for any Crisis management
  • Creating and analyzing daily data and reports, detailing customer and vendor SLA.
  • Executing deployments in UAT and Cert environments for 50+ programs
  • Providing Tier I and II technical support and troubleshooting for over 1,000 employ.

Confidential, Bethlehem, PA

IT Support Engineer


  • Direct software design and development while remaining focused on client needs.
  • Analyzed CPU platforms for speed, efficiency and robustness.
  • Prepared detailed reports concerning project specifications and activities.
  • Advanced experience with server-based telecommunications network components on 20+ platforms.
  • Collaborate closely with other team member to plan, design, and develop robust solutions.
  • Administered and enhanced company information security testing and protection protocol.

Confidential, PA

IT Application Engineer


  • Managing 20+ employees on the Tier I team.
  • Planning and organized testing against network and information system to uncover potential security deficiencies.
  • Planning and organized training for more 200+ Penn State employees.
  • Hands on advanced experience with LAN/WAN, HTTP, firewall and TCP/IP protocols.
  • Analyzing over 1000+ alerts daily on multiple platforms.

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