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Problem Management Manger Resume

Bridgewater, NJ

CORE COMPETENCIES AND SKILL:

  • Active Directory
  • Confluence
  • Digital Vault
  • My SQL
  • Risk Assessment
  • At - task
  • Cloud Computing
  • DBforbix
  • Maven
  • Sandbox
  • Analysis
  • Collaboration
  • ITIL
  • Nagios
  • SSH
  • Apache
  • C++
  • Java
  • Oracle Database
  • SVN
  • Business Development
  • Crisis Management
  • Jira
  • Project Management
  • Unix
  • Bamboo
  • Data Center Management
  • Keynote
  • Putty
  • Zabbix

EXPERIENCE:

Confidential, Bridgewater, NJ

Problem Management Manger

Responsibilities:

  • Single point of contact for one or more problems
  • Responsible for Ownership and Coordination of actions of those problems
  • To analyze root cause, identify Known Error and coordinating actions to fix the error.
  • To review the Problem Trends and Planning and Driving Improvement Plan
  • To be proactive in identifying problems, analyses and recommend Service Improvement plans with the possible solutions obtained from technical teams for department or business unit

Confidential, Bethlehem, PA

Enterprise Operations Center Engineer

Responsibilities:

  • Supporting and analyzing 5000+ Alerts daily on multiple platforms
  • Monitoring company health via 10+ monitoring tools
  • Managing and POC for any Crisis management
  • Creating and analyzing daily data and reports, detailing customer and vendor SLA.
  • Executing deployments in UAT and Cert environments for 50+ programs
  • Providing Tier I and II technical support and troubleshooting for over 1,000 employ.

Confidential, Bethlehem, PA

IT Support Engineer

Responsibilities:

  • Direct software design and development while remaining focused on client needs.
  • Analyzed CPU platforms for speed, efficiency and robustness.
  • Prepared detailed reports concerning project specifications and activities.
  • Advanced experience with server-based telecommunications network components on 20+ platforms.
  • Collaborate closely with other team member to plan, design, and develop robust solutions.
  • Administered and enhanced company information security testing and protection protocol.

Confidential, PA

IT Application Engineer

Responsibilities:

  • Managing 20+ employees on the Tier I team.
  • Planning and organized testing against network and information system to uncover potential security deficiencies.
  • Planning and organized training for more 200+ Penn State employees.
  • Hands on advanced experience with LAN/WAN, HTTP, firewall and TCP/IP protocols.
  • Analyzing over 1000+ alerts daily on multiple platforms.

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