Customer Response Representative Resume Normal, IL - Hire IT People

Objective
To obtain a position that will enable me to use my strong organizational skills, educational background and ability to work well with others.

Education
Bachelor of Science

Relevant Coursework
Compensation Management; Organizational Strategy; Industrial Relations Management; Introduction to Marketing Management; Organizational Behavior and Administration; Recruitment and Selection; Foundations of Human Resource Development; Legal, Ethical, and Social Environment of Business; Information Systems in Organizations; Operations Management; Human Resource Management; and Business Organization and Management

Work Experience
Customer Response Representative - CRC
Confidential,Bloomington, IL February 2012 - May 2012

Answer incoming calls from customers
Enter claim information
Take messages for agents
Provide emergency customer assistance
Process payments

Customer Service Representative September 2003 - Current
Confidential,-Normal, IL

Member of Customer Service Kaizen Team
Perform general clerical duties such as answering phones, entering pickups, providing rate quotes, and filing paperwork
Support Personnel Supervisor by assembling employee files, interviewing candidates, processing new hire paperwork, organizing and administering annual safety training, stuffing pay checks, approving vacation time, scheduling clerk coverage during vacations, and special projects as assigned
Audit D.O.T. logs and driver pay sheets
Research and process over, short, and damaged freight
Accurately enter bill of ladings into freight bill entry system to create customer invoices
Provide dedicated customer service for company\'s largest account
Recognize and resolve documentation errors
Create and dispatch loads for drivers

Honors/awards

Quarterly Leader Award Third Quarter 2008 -

Skills & Abilities

Critical thinking and problem solving skills
Organizational and multi-tasking skills
Excellent communication & time management skills
Advanced computer skills (Microsoft Office Suite, SCO, FBES)
Ability to acquire new technical, analytical, and computer skills quickly

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Customer Response Representative Resume

Normal, IL

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