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Collector Resume

Duluth, GA

SUMMARY:

A conscientious, sensitive and hardworking professional who wants to use all of her skills and knowledge to really make a difference to people's lives. Latoya comes from a social care background and with extensive experience of working/volunteering in the social services world. She has a long track record of demonstrated success in the finance industry and customer service environment, and is more than able to track, monitor, and follow up on case management outcomes to ensure continuity of care. On top of this she possesses superb communication skills that allow her to provide information in a clear, concise manner with an appropriate level of detail. Right now she is looking to work for an exciting and reputable organization that wants to recruit talented individuals.

WORK HISTORY:

Confidential, Duluth, GA

Collector

Responsibilities:

  • Provide Assistance to Confidential auto customer with delinquent accounts.
  • Implemented payment plans for customers before repossessions occurred.
  • Assist team members with difficult/irate customers, giving the customer another voice.
  • Negotiated with customers on payment arrangements before account escalation would occur.
  • Maintain an even balance between quality and collections goals.
  • Completing a stretch assignment for management.
  • Ensured preventative risk tasks for the bank.
  • Trained and Mentored all new hires for their first 90 Days
  • Provided regional feedback to other division offices to slashed their delinquency by 20%

Confidential, Columbia, SC

Internal Customer Service Rep

Responsibilities:

  • Coached internal employees with navigating of SVP - OIB- Confidential .
  • Assisted the Mortgage dept. with request for statements for Confidential Customers.
  • Organized Team Building exercises.
  • Assisted bankers with opening and closing of customers checking/savings accounts.
  • Organized the Customer Focus Program within our office.
  • Processed unauthorized/fraudulent transactions in HOGAN for bankers and tellers.

Confidential, Columbia, SC

Phone Banker

Responsibilities:

  • Provided assistance and customer to Wachovia/ Confidential customers, about their accounts.
  • Serve as a champion on my team to improve team stats.
  • Had a vast knowledge of all banking products and features.
  • Served as Merger Coach to new hires
  • Met and exceeded all sales goals while meeting service level goals as well
  • Created programs to enhance our customer service approach
  • Created a Sales Training Programs for team mates.

Confidential, Orangeburg, SC

Treasure’s Clerical Assistant

Responsibilities:

  • Student worker to Treasurer, made sure all accounts were paid or had arrangements.
  • Provided financial information to students about their accounts
  • Found funding for parents to assist with financial obligation for student to stay in school.
  • Worked with Accounts Payable/Receivables with financial aid transactions.

Confidential, Wooster, OH

Senior Resident Advisor/Tutor

Responsibilities:

  • Worked with Upward Bound students on a day to day basis
  • Managed all Math and Science Classes for entire group.
  • Organized group therapy from a peer - peer view.
  • Negotiated contracts with vendors to slash cost of program by 25% for activities.
  • Managed CPR Training classes for all RA/ Tutors.

Confidential, Columbia, SC

Special Needs Staff/ Money Matters Coordinator

Responsibilities:

  • Work with a special needs student to improve his ability to work with others.
  • Provided financial and banking knowledge with students enrolled in the Money Matters Activities.
  • Tutored students with homework assignments that were difficult.
  • Implemented different skills with student to help enhance and broaden their social skills.

Confidential, Augusta, GA

Alumni-Junior Counselor

Responsibilities:

  • Participate in annual activities
  • Mentor teens on daily and life issues
  • Assist program director when needed
  • Coordinate programs and assists with chaperoning 30-40 youth during overnight trips
  • Serve as Parent Coordinator making sure all legal documents are signed.
  • Coordinate Fundraising Programs to assist organization with funding.

Confidential, Columbia, SC

Mentor

Responsibilities:

  • Participate in a mentoring program with juveniles.
  • Work one on one with a juvenile to help with future goals.
  • Provide counseling and motivation to my juvenile.
  • Report to the South Carolina Confidential, with any Problems that my juvenile may face with family, life, and daily issues.

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