Manager Resume Bellevue, Washington. - Hire IT People

Summary:

Goal driven, customer focused Sales/ Account management professional demonstrating consistent achievement of service and sales objectives in highly competitive markets. Able to resolve customer problems quickly to build goodwill & increase repeat/referral business.

Key Skills areas:

Client Prospecting & Relationship Building Proposal Development (RFP/RFI)
Key Account Development/ Management Excellent Listening & Customer Service Skills
Inside Sales Management Sales Pipeline & Sales Funnel Management
Advertising, Marketing & Promotions Project Management
New Product Introductions New Market Penetration

Professional Experience:

Support Account Manager 2007-2009
Confidential,Bellevue, Washington.

MindTree is a global IT Solutions Company specializing in IT Services, Product Engineering, Infrastructure Management and Technical Support (IMTS), Independent Testing and Knowledge Services, a Microsoft Gold-Certified partner with revenues of $269 million FY 08-09.

Responsible for drafting all sales collateral and proposals sent to customers (Microsoft).
Supported billing and financial reconciliation activities, including monthly revenue recognition and projection direct responsibility
Managed a steady stream of RFIs and RFPs from Microsoft that includes writing, editing, guiding client responses, and accurately positioning MindTree to drive the business forward.
Generated new business for the company to the tune of $250,000 by selling company services and met monthly, quarterly and annual goals.
Ensured that client issues are dealt with in an efficient manner, informing the Account Director of any problems that may arise.
Conducted Customer Satisfaction surveys to assess the level of customer satisfaction and to potentially increase business through meeting currently unidentified needs of customers.
Managed all aspects of client relationships, pre-sales and post sales assistance.
Worked extensively with Excel to present weekly Forecast & Pipeline opportunities report to company directors.
Provided regular two-way communication between the client and team, to provide strong team representation and set proper client expectations.
Prepared Account Plans – independently drive building and presentation of proposals

Marketing & Business Development Manager 1999-2005
Confidential,India

Distributors for Paints, Waterproofing products, Welded Wire mesh and all types of fencing materials for the state of Maharashtra, India with Rs: 4 crores in annual sales. ($ 1 Million)

Responsible for assessment of potential markets, development of product strategies, definition of promotional activities and product launch.
Created sales goals & incentives, which resulted in 30% of increased sales during 2000-2005 for 5 consecutive years.
Lead a team of 7 associates in developing and marketing several new product lines.
Spearheaded successful product launches, resulting in added revenue of more than Rs: 50 Lakhs ($125,000) in just twelve months.
Grew customer base from 250 to 500 during 2003-2005 by developing a strong rapport with potential customers, finding their particular needs and matching their needs with specific products that resulted in added revenue per customer.
Established & managed wide network of partners & vendors, which catapulted company to number 1 in sales in Western Maharashtra out of 15 distributors in specialty waterproofing products.
Analyzed and identified comprehensive consumer segmentation and target markets by penetrating into new geographical markets in Western Maharashtra through product promotions and sampling, which resulted in appointing 50 new retail outlets.
Coordinated and managed selected promotional events and tradeshows and conducted presentations and demonstrations of newly launched products for leading top architects & builders from the city resulting in development of new accounts.

Project Manager 1997-1999

Confidential,Pune, India

Managed execution of new government as well as private waterproofing contracts and supervised ongoing contracts.
Managed 3 office staff employees, 20 site workers and 2 sub-contractors.
Scheduled all employees\' shifts and monitored days off and vacations, posted day-to-day assignments when needed.
Monitored storeroom inventory levels and prepared & performed all necessary reports in a timely fashion.
Maintained strict quality control procedures - this necessitates regular testing of materials, visual inspections of work, and frequent tours of the site.

Education:

Masters of Business Administration in Marketing

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Manager Resume

Bellevue, Washington

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