Professional Summary and Skills

• Senior Business Analyst with Product Management, Information Technology, and Functional Writing experience on a variety of changing environments.
• Combined Business Analyst experience of 6 Years in Finance, Insurance and Health industries with solid understanding of Business Process Flows and Case Tools.
• Experienced in SAP CRM Customer Relationship Management Domain with exceptional expertise in initial set up and customizing.
• Hands on experience with various Content Management Systems (CMS) like Argus and in house J2EE web based CMS.
• Excellent in analysis of current business processes, system requirements, application configuration, managerial reports, and information processing.
• Experienced in requirements gathering, functional gap analysis, solution design, documentation and knowledge transfer.
• Demonstrated leadership ability to resolve issues, drive projects, and meet deadlines. Highly adaptable individual, motivated to develop successful solutions.
• Strong qualifications in Product Management, Project Management, and Product Development.
• Experience includes identifying issues, planning, analyzing solutions, functional gap analysis, writing user guides, and training end users.
• Expert in Management of Requirements (Business as well as Functional) analysis.
• Experienced in complete PLC with Strong Analysis abilities of Workflow Processes and Systems.
• Experience in AS-IS study of current system, TO-BE system design and the GAP Analysis for the design of the implementation process.
• Adept in designing business rules, business logic, and business concepts and translating them into functional requirements to meet the strategic goals.
• Expert Knowledge in Data flow analysis and strategic terminology, with proficiency in conducting JAD sessions.
• Proficient in the usage of MS Visio, MS Project, MS Word, MS PowerPoint, MS Excel.
• Experience in identifying new markets/customers for product development by analyzing current market conditions, customers requirements and various competitors. Also worked in projects for developing marketing and channel strategies along with packaging.
• Well versed with various databases resources like Frost & Sullivan, Lexis Nexis, Business Source Premier, Hoovers, and Mergent Online for thorough Product/Market Analysis.
• Demonstrated excellent functional, interpersonal and communication skills.

Education:
Masters of Business Administration

Bachelors of Engineering

Relevant Coursework & Trainings:

• Have completed advanced level courses in World Business Environment, International Strategic Management, International Marketing, Global Supply Chain Management, Financial Management and Operations Management.
• Trained on SAP Customer Relationship Management Professional Suite.

Experience:
Confidential,Los Angeles 06/2008 – Present
Lead Project Analyst
Kadoink a Web 2.0 telecommunications company provides a unique suite of products and services that combine SMS, voice, web channels and content management services into a single effective e-commerce service. Kadoink with its powerful mobile engagement platform bridges the gap between mobile phones and the web to allow consumers to share and publish content with friends and online communities through their mobile phones.
The position focused extensively on Functional Requirements Analysis and the efficient mapping of those requirements to the development efforts in the company. Among other responsibilities the position included, review, assessment and identification of GAPS in the PRD’s, writing detailed GAP documents with possible recommendations, analyzing user experience, tracking of the migration process, support, and end user training.

• Liaised with the executives, account teams, the off shore core development team, onsite engineering architectural team and product managers for project solutions.
• Conducted gap analysis to identify, evaluate and develop procedures that met product requirements.
• Provided business knowledge and support through analysis of Product requirement documents.
• Identified problems (Documents/System/Migration/Process/Training) and recommended corrections.
• Evaluated, documented the end user product requirements and worked with the IT team for translation into technical system requirement specifications.
• Handled media accounts for AP, FOX and CBS as a SME on the project platform.
• Created training material and held onsite training sessions for FOX and CBS.
• Held the daily SCRUMS and acted as the moderator for daily issue tracking.
• Facilitated engineering design reviews regarding issues for final decision and Demo’s to track on requirement delivery of product functionality. Facilitated Database Architecture revamps and RDBMS implementations.
• Resolved escalation report queries by collaborating with the Product Team, Engineering teams and by analyzing the Product’s ERD’s, PRD’s and IDD documentation.
• Kept track of all the developmental efforts to ensure correct mapping of efforts with the requirements by working closely with the IT technical team (onshore/offshore).
• Coordinated the lifecycle of the project from requirements phase through successful deliverables; lead the team to make decisions, recommendations and effective execution on the implementations.
• Proactively made supporting documents and presentations to the senior management and offshore team on the product as needed.
• Recorded and responded to all product related queries coming in from the onsite and offshore development teams.
• Worked closely with the Development Manager to put Release features and estimates together by working closely with the onsite architectures and offshore team.
• Worked cohesively with the QA team; Reported and assigned Product bugs in the Browser-based bug, issue, task and defect tracking system JIRA.
• Supported the project delivery team and closing of all outstanding issues throughout the lifecycle.
• Considered as a key liaison between the business stakeholders and the technical personnel.
• Provided Release Review notes and reports to the management team which highlighted new features, enhancements, fixed bugs and reviewed product documentation.
• Spear headed the UAT and Change Management Processes.

Environment: J2EE, Thunderhead, Java, Cold Fusion, Asterisk, CSS, SAP, HTML, XML, JBoss, Linux, JavaScript, AJAX, Oracle, JIRA, SCRUM, Siebel, Snag-It, Rational Unified Process, Object Oriented Analysis and Design, Unified Modeling Language, Rational Rose, MS Visio, Windows 98/2000/ME/XP, Windows NT

Confidential,Columbus 11/2007 – 05/2008
Senior Project Analyst
Fifth Third Bancorp is a diversified financial services company headquartered in Cincinnati, Ohio. An automating process meant for decision-making and review of their financial services. The project was to implement a system that could keep track of Historical data, Statistics, Market Data, and Market Evaluation on Credit Card Sales. This project was developed to create sales Datamart which enables the Sales Managers to analyze the sales performance and formulate new strategies to improve sales. Analysis was performed on a continuous basis for formulating Dynamic Sales Strategies to implement an effective e-commerce platform.

• Responsible for Gathering Requirements from the Sales Managers to produce Business and Functional Requirements for a Sales Datamart.
• Generated PL, Revenue/expense and Profitability/investments matrices on Historical data.
• Worked with analyst on the Oracle BI tools (OBIEE) for generation of meaningful financial reports for the credit card division.
• Participated in Primary and Secondary Research to determine User Requirements and Goals and converting them into Business and Functional Requirements.
• Participated in meetings with the management team and the SME (Subject Matter Experts).
• Responsible for regular interaction with the Credit Card Division to gather Market Data to base the Market Analysis.
• Conducted Requirement analysis and Design Walkthroughs with the designers, developers and management staff.
• Assisted in defining the loading strategies. Identified/documented data sources and transformation rules required for populating and maintaining data warehouse content.
• Created test cases and Test templates and guidelines to be used by the QA team.
• Analyze and document the level of effort for all Stages of all DW projects. Researched sources and identified key attributes for Data Analysis. Assisted in creating Business Objects reports as per user specifications.
• Wrote SQL queries to perform Data Analysis and Data Validation.
• Created DFD’s and Process Flow diagrams for formalizing and structuring process flows. Logical and Context Level data flow diagrams were created to precisely capture the processes.
• Created reports and analyzed different card performance.
• Responsible for UAT and Training Material.

Environment: Oracle, Java, VB, ASP, J2EE, JavaScript, VB Script, Rational Unified Process, Object Oriented Analysis and Design, Unified Modeling Language, Rational Rose, MS Visio, Jira, Windows 98/2000/ME/XP.

Confidential,Pittsburgh 03/2007 – 10/2007
Senior Business Analyst
Highmark is one of the largest health insurers in the United States. Highmark provides a broad spectrum of network-based managed care plans. These include preferred provider organizations, health maintenance organizations and point-of-service plans and other hybrid plans and indemnity plans.
The aim of the project was to implement SAP CRM Customer Interaction Centre which is integrated with Genesys and IVR so that the Customer calls are routed into CRM and is consistent with company’s products and organizational structure.

• Worked on casewise modeler to complete business process analysis and to analyze the new enterprise architecture.
• Interacted with SMEs and BPOs (Business Process Owner), Architects, Developers and Business Users and documented the functional processes of all the components.
• Created As Is and To Be documents to show the current and proposed functionalities of the system.
• Subsequently broke them down by brainstorming with Developers, Architects and Business users to get the low level To Be /proposed environment.
• Created project plans, taking into consideration projects mission, process flow, timelines, requirements and documented them.
• Facilitated Joint Application Development (JAD) sessions to identify business rules and requirements and documented them in a format for inter/intra departmental review
• Followed a structured approach (Traceability Matrix) to organize requirements into logical groupings of essential business processes, business rules, information needs, and ensure that critical requirements are not missed.
• Worked on SDLC approach which helped in risk evaluation and issue management.
• Responsible for Collecting, understanding, and transmitting the business requirements for the project, and translating them into functional specifications.
• Conducted JAD sessions to allow different stakeholders to communicate their perspectives with each other, resolve any issues and come to an agreement quickly.
• Provided Technical Architectural, System Optimization and Database framework suggestions.
• Depicted User Requirements and Dependencies between other assignments within the project as well as other applications interacting with the assigned application and other possible risks.
• Worked with users closely in understanding scope and goal of the project.
• Functioned as the primary liaison between the business operations and IT team throughout the project cycle.
• Participated in user acceptance testing.
• Responsible for functional documentation (FRDs).
• Created Requirements, timelines and estimation documents while liaising with the engineering teams.
• Spear headed in the process of generating Standard Process specs for Engineering and Product teams.
• Assisted in the development of User Training guides and UAT process.

Environment: Oracle, Siebel, iSeries, Casewise, Rational Unified Process, Object Oriented Analysis and Design, Unified Modeling Language, Rational Rose, MS Visio, MS Project, Windows 98/2000/ME/XP.

Confidential,San Diego 06/2006 – 02/2007
Business Analyst
Credit Suisse Group is a world-leading financial services company. The company has three major financial business lines: private, investment and asset management.
The project involved creating Portfolio ecommerce platform which can be used by finance companies known as PMMS (Portfolio Management & Measure System) to manage different pools of securities where in the portfolio manager can assess the risk and return of each individual portfolio for different customers. The system was developed in order to accommodate instant changes in different portfolios based up on the volatile market movements.

• Created written workflow analysis documents by assessing the current workflow situation through extensive primary research.
• Analyzed the scope of the project and evaluated its use and scalability in developing this system.
• Assisted in creating the structure and flow for the project using various dataflow diagrams.
• Studied Equities, Fixed Income Securities, Mutual Funds, Asset Management- risk and returns, and modeled them in the system.
• Identified portfolio Management Process and Strategies for the investments.
• Identified portfolio Performance Measures.
• Introduced the idea of Total Cost including commission in order to give different investors better view of their investments.
• Developed different Use Cases for portfolio building and conducted JAD sessions
• Provided continuous support to the development team in order to make sure that business requirements are being converted into a desired software product.
• Assessed the current technology situation and performed in depth analysis on the current process flows and underlying systems including the complex in house Oracle database.
• Conducted JAD sessions to allow different stakeholders to communicate their perspectives with each other, resolve any issues and come to an agreement quickly.
• Created DFD’s and Process Flow diagrams for formalizing and structuring process flows. Logical and Context Level data flow diagrams were created to precisely capture the current processes.
• Created business process workflow diagrams (Activity diagrams) in Rational Rose.
• Created and conducted a survey to gauge the overall perspective of the current systems.
• Used MS Project to prioritize tasks.
• Authored progress and completion reports on a weekly basis.

Environment: Java, J2EE, iSeries, XML, VB, Rational Unified Process, Object Oriented Analysis and Design, Unified Modeling Language, Rational Rose, MS Visio, MS Project, Windows 98/2000/ME/XP.

Confidential,New Jersey 11/2005 - 05/2006
Health Care Business Analyst
Healthfirst is managed by some of the most prestigious and nationally recognized hospitals and medical centers in New York. It is one of the fastest growing health plans with over 480,000 members and a network of more than 19,000 providers.
The aim of the project was to lead system implementation based of a system’s upgrade and design different user interfaces for claims, membership, providers, financial reports and to support call center based claim processing. The project was also to implement an interface that was in between the claim processing application and the backend system.

• Worked as Interface between users and different teams involved in the application development for better understanding of business and IT processes.
• Interacted with SMEs and BPOs (Business Process Owner), Architects, Developers and Business Users and documented the functional processes of all the components.
• Create As Is and To Be documents to show the current and proposed functionalities of the system. Subsequently broke them down by brainstorming with Developers, Architects and Business users to get the low level To Be /proposed environment.
• Created project plans, taking into consideration projects mission, process flow, timelines, requirements and documented them.
• Facilitated Joint Application Development (JAD) sessions to identify business rules and requirements and documented them in a format for inter/intra departmental review.
• Followed a structured approach (Traceability Matrix) to organize requirements into logical groupings of essential business processes, business rules, information needs, and ensure that critical requirements are not missed.
• Provided recommendations for alternate solutions based on Risk Analysis to develop the application to meet the user requirements.
• Reviewed SRS with the QA team and coordinated their efforts in the QA process.
• Generate specific implementation and boundary testing scenarios.
• Acted as a liaison between stakeholders, system users, managers and software development team to gather requirements.
• Managed and documented project requirements using for the cost-effective delivery of the business application.
• Facilitated Joint Application Development (JAD) sessions to identify business rules and requirements and then documented them in a format that can be reviewed and understood by both business people and technical people.
• Participated in Design walk-through with SMEs to baseline the business architecture.
• Used MS Visio to carry out the business modeling, data modeling, and object modeling effort to develop the business architecture for the application for rapid and controlled Application development.
• Monitored Individual Development Plans focusing on total performance, including both quality and productivity.
• Created UML diagrams Use Cases Diagrams, Activity Diagrams, State Chart Diagrams, Sequence Diagrams thus defining the Business Process Model.

Environment: Java, J2EE, CSS, HTML, XML, Oracle, Rational Unified Process, Object Oriented Analysis and Design, Unified Modeling Language, Rational Rose, MS Visio, Mantis, Windows 98/2000/ME/XP.

Confidential,India 03/2003 - 10/2005
Business Analyst
Aviva is UK\'s largest and the world\'s fifth largest insurance Group. It is one of the leading providers of life and pensions products to Europe and has substantial businesses elsewhere around the world.
The project focused on the FHC (Financial Health Check) program which accesses the life stage and earnings of the customer and recommends the right insurance product. The project involved work in the lines of business of the insurance industry including policy writing, policy administration, credit checking, claims processing, Accounting and Financial reporting. The e-commerce project entailed maintenance, enhancement and production support for the team.

• Product Business team came up with the concept document. Studied the concept document and worked with the Business Actuarial, Operations, IT Department, and Correspondence for the feasibility study.
• Created and reviewed business requirements, functional specifications, project schedules, documentation and test plans.
• Worked with the application development team for the current GAP in the system and failure points in system.
• Performed the in depth Root Cause Analysis of the failure points and developed the functional requirements for the same.
• Identified the Key stake holders in the project, documented the key next steps and presented the project schedule for approval.
• Hosted client review meetings to gather requirements (Inception phase), there after assisting tech leads in Analysis & Design of architecture using UML and Use cases.
• Designed and developed project document templates based on SDLC methodology. Analyzed and designed Use Case diagrams, Class diagrams, sequence diagrams, and Visio to depict process flows and PowerPoint presentations.
• Documented the business process to manage change control process using Lotus Notes.
• Provided the expertise to QA and UAT groups for test planning.
• Performed the QA and UAT test case reviews.
• Performed the Quality Center setup for efficient test planning and defect tracking.
• Performed the post implementation review.

Environment: C, C++, C#, Oracle, HTML, Rational Unified Process, Object Oriented Analysis and Design, Unified Modeling Language, Rational Rose, MS Visio, MS Project, Windows 98/2000/ME/XP.