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Area Director Resume

Livonia, MI


Multifaceted senior - level professional with over 30 years of experience in all aspects of facilities management and area operations within the service industry. Skilled in collaboration with all cross-functional units of the organization to achieve business and financial objectives. Excellent communication and interpersonal skills as a dynamic team leader with strong ability to navigate regional group initiatives. Instrumental in managing performance, streamlining business models, implementing strategic solutions, improving processes, and driving overall growth/productivity.


  • Profit & Revenue Growth
  • P&L Accountability / Reconciliation
  • R&M Budgets / Capital Improvement
  • Corporate Sales Gross Profit Margins
  • Business Development
  • Strategic Planning & Analysis
  • Marketing Tactics / Campaigns
  • Vendor Management / Relations
  • Team Building & Leadership
  • Staff Training & Development
  • Management Mentorship
  • Performance Analysis


Confidential, Livonia, MI

Area Director


  • Spearheaded P&L reconciliation and customer metrics with full accountability for maximizing revenue, minimizing overhead, driving corporate sales gross profit margins, and achieving operating results objectives.
  • Collaborated with marketing team on developing special assignments and orchestrating community events.
  • Championed a General Manager to an Area Director promotion. Successfully cultivated two Certified Training Managers and promoted two General Managers, one Assistant Manager, and seven Shift Supervisors.
  • Instrumental in assisting operational SOP of one store renovation project and two full-scope new store openings.

Confidential, Seattle, WA

Facilities Services Manager


  • Held complete fiscal accountability for Asset R&M Budget in excess of $1M annually. Pioneered all facets (planning, scheduling, finance options) of Capital Improvement Projects.
  • Managed daily correspondence with regional and national vendors supporting operations for 10 District Managers throughout 123 retail store locations across two states.
  • Instrumental in directing five year on cycle renovations, 27 store deconstructions, and seven store relocations. Facilitated operations with 60 new store openings and turnover processes.
  • Served as LEED Commissioning Agent and Regional Lead on Quality Assurance and vendor Service Level Agreement. Managed all facets of fixed asset register, utilities, and landlord relations.

Store Operations Manager



  • Cultivated/promoted six Store Managers and 16 Shift Supervisors. Promoted three Shift Supervisors into Retail Management Training Program. Completed DISK Test and Master Classroom Facilitator of Managing Priorities course and achieved a 100% passing rate as Instructor of Certified Food Safety Manager course.
  • Served as Regional Lead on Community involvement / Quality Assurance initiatives and Manager of the Quarter, Local Community Hero Award and Starbuckian recipient.

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