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Area Director Resume

Livonia, MI

SUMMARY:

Multifaceted senior - level professional with over 30 years of experience in all aspects of facilities management and area operations within the service industry. Skilled in collaboration with all cross-functional units of the organization to achieve business and financial objectives. Excellent communication and interpersonal skills as a dynamic team leader with strong ability to navigate regional group initiatives. Instrumental in managing performance, streamlining business models, implementing strategic solutions, improving processes, and driving overall growth/productivity.

AREAS OF EXPERTISE:

  • Profit & Revenue Growth
  • P&L Accountability / Reconciliation
  • R&M Budgets / Capital Improvement
  • Corporate Sales Gross Profit Margins
  • Business Development
  • Strategic Planning & Analysis
  • Marketing Tactics / Campaigns
  • Vendor Management / Relations
  • Team Building & Leadership
  • Staff Training & Development
  • Management Mentorship
  • Performance Analysis

PROFESSIONAL EXPERIENCE:

Confidential, Livonia, MI

Area Director

Responsibilities:

  • Spearheaded P&L reconciliation and customer metrics with full accountability for maximizing revenue, minimizing overhead, driving corporate sales gross profit margins, and achieving operating results objectives.
  • Collaborated with marketing team on developing special assignments and orchestrating community events.
  • Championed a General Manager to an Area Director promotion. Successfully cultivated two Certified Training Managers and promoted two General Managers, one Assistant Manager, and seven Shift Supervisors.
  • Instrumental in assisting operational SOP of one store renovation project and two full-scope new store openings.

Confidential, Seattle, WA

Facilities Services Manager

Responsibilities:

  • Held complete fiscal accountability for Asset R&M Budget in excess of $1M annually. Pioneered all facets (planning, scheduling, finance options) of Capital Improvement Projects.
  • Managed daily correspondence with regional and national vendors supporting operations for 10 District Managers throughout 123 retail store locations across two states.
  • Instrumental in directing five year on cycle renovations, 27 store deconstructions, and seven store relocations. Facilitated operations with 60 new store openings and turnover processes.
  • Served as LEED Commissioning Agent and Regional Lead on Quality Assurance and vendor Service Level Agreement. Managed all facets of fixed asset register, utilities, and landlord relations.

Store Operations Manager

Confidential

Responsibilities:

  • Cultivated/promoted six Store Managers and 16 Shift Supervisors. Promoted three Shift Supervisors into Retail Management Training Program. Completed DISK Test and Master Classroom Facilitator of Managing Priorities course and achieved a 100% passing rate as Instructor of Certified Food Safety Manager course.
  • Served as Regional Lead on Community involvement / Quality Assurance initiatives and Manager of the Quarter, Local Community Hero Award and Starbuckian recipient.

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