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General Manager Resume

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Birmingham, AL

Dynamic, results-driven leader, with demonstrated success in team building, securing customer loyalty, forging relationships, and strategic implementation of company objectives. Possess strong interpersonal skills and the ability to see the big picture while managing through the details.

Professional Experience

COLONIAL PROPERTIES TRUST
General Manager- 2008-2011
Oversaw tenant relations and management of 672,000 square foot mall. Held bottom-line responsibility for property management functions including tenant relations, marketing, specialty leasing income and oversight for third party contract services. Regularly interacted with corporate officers.

  • Increased revenue by +10%
  • Increased Net Operating Income +18%
  • Successfully renegotiated all third party contracts to lower expenses
  • Aided in maintaining 96% occupancy.

Vice President of Marketing/Specialty Leasing Agent-2011-2008
Coordinated the Corporate Retail marketing program and collaterals for thirteen (13) malls while directly implementing the program at Brookwood Village. Designed an annual marketing theme that could transcend to all seven states. Coordinated the collaterals, images, and tag line. Controlled expenses by detailing the seasonal needs and coordinating one photo shoot session for the entire year. Edited and recycled previous year’s collaterals to be used in company’s strip center marketing.

  • 2001 Implemented Grand Re-opening Marketing Strategy for Brookwood Village
  • Composed and produced entry for 2001 ICSC Design & Development Award for the Renovation of Existing Property and received finalist recognition for Brookwood Village
  • Marketing Director of the Year 2003
  • 2005 ICSC MAXI finalist for The Holiday Party Headquarters
  • 2006-2007 successfully implemented the grand opening marketing and media campaign for Pinnacle Turkey Creek, a 600,000 square foot lifestyle center in Knoxville, TN,

Promenade Alabaster II, in Alabaster, AL and Promenade Fultondale in Fultondale, Al

Divisional Vice President, Birmingham, AL (1998 - 2001)
Profit and loss responsibility for $58 million, 231,000 square foot store. Successfully managed over 350 employees. Created a high performance organization through team oriented effectiveness. Identified bench strength individuals for advancement opportunities. Increased communication through employee engagement and group problem solving.

  • Increased sales by 2%
  • 2000 Successful renovation of second floor while maintaining sales
  • Reduced shrinkage to less than 1.5%
  • Met or exceeded customer survey goals
  • Upper percentile of employee survey results

Divisional Vice President, Cincinnati, OH (1997-1998)
Profit and loss responsibility of $18 million store

  • Closed old Downtown location and opened new Fountain Square
  • Store of the Quarter 4th Quarter 1998

General Manager, Greenville, SC (1991-1997)
Profit and loss responsibility for $26 million store

  • Store of the Year 1994
  • Second highest score in the company in employee relations survey 1995

Assistant General Manager, Atlanta, GA (1989-1991)
Profit and loss responsibility for Men’s Store and Cosmetics with annual volume of $21 million

  • Partnered with Men’s Buying team for weekly/monthly review of stocks and sales to achieve strategic sales growth

Manager, Atlanta, GA (1974-1985
Held various positions within the company from entry level manager to Buyer to Regional Merchandiser. 

EDUCATION AND CREDENTIALS
Bachelor of Science in Fashion Merchandising- Confidential 
Certified Marketing Director
Licensed Real Estate Agent
Member of the International Council of Shopping Centers

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