EDUCATION: 
Microsoft Certified Professional , Confidential, 2001
AAS Degree, Certificate Fiber Optics Installation Confidential, 2000
Certificate, DMS Enabling Capability Familiarization Training Course, Confidential, 1999

SUMMARY OF EXPERIENCE:

Confidential is an accomplished and devoted Technician with 12 years extensive experience, education, professional training, dedicated work ethics, and personal initiatives who effectively utilizes skills and training to deliver profitable results. He is a proactive team player with the ability to analyze business operations and recommend strategies to improve performance. He demonstrated capacity to provide comprehensive support to all levels of management, operational divisions, internal and external customers. Mr. Lloyd currently holds a “SECRET” Security Clearance. He maintains professionalism at all times and uses the highest level of discretion when handling confidential data. He retired from Navy with 20 years of dedicated service in leadership, management and implementation of Information Systems. His professional integrity, personal initiative, over 16 years of progressive work experience, formal education and training are the foundations for superior performance and detailed knowledge in the following areas: Technical support, Documentation, Hardware and Software Configuration, Troubleshooting, Customer Service, Supervision, Organization & Planning, Project Development & Management, Security Systems, Testing, Procurement, Site Management. Mr. Lloyd is experienced to effectively interact with all levels of management, operational divisions, technical and personnel, support staff and clientele. Mr. Lloyd is responsible for delivering mail to homes and businesses in cities, towns, and rural areas. Most travel established routes, delivering and collecting mail. Mr. Lloyd covers his routes on foot, by vehicle, or by a combination of both. Some mail carriers collect money for postage due and COD (cash-on-delivery). Mr. Lloyd answers customers’ questions about postal regulations and services and, upon request, provides change-of-address cards and other postal forms.

PROFESSIONAL EXPERIENCE:

Confidential
Mail Carrier
2010 – Present

Mr. Lloyd is responsible for the following:

• Bundle mail in preparation for delivery or transportation to relay boxes.
• Deliver mail to residences and business establishments along specified routes by walking and/or driving, using a combination of satchels, carts, cars, and small trucks.
• Enter change of address orders into computers that process forwarding address stickers.
• Hold mail for customers who are away from delivery locations. Leave notices telling patrons where to collect mail that could not be delivered.
• Maintain accurate records of deliveries. Meet schedules for the collection and return of mail.
• Return to the post office with mail collected from homes, businesses, and public mailboxes.

PREVIOUS COMPANIES:

Confidential
Implementation Specialist I
2005 to 2009

Mr. Lloyd had the following responsibilities while working with the Administration of Children Services:

• Provided on-site applications. Interpreted instructional material and Job Aids to assist CONNECTIONS user in comprehending and completing tasks
• Assisted OCFS and ACS with the initial implementation of the Statewide Automated Child Welfare Information System (SACWIS) application.
• Responsible for implementation of additional upgraded releases or builds as they become available.
• Evaluates processing flows and procedures and from a process engineering viewpoint and makes suggestions for improvements where opportunities for improvement exist.
• Assists newly trained district/agency staff with proc system installation and technical assistance to users of the CONNECTIONS and processing child welfare cases using the CONNECTIONS application.
• Provides technical software support and assistance to users of the CONNECTIONS system. Conducted stand-up presentations to Local District office staff explaining and teaching how to use the application/system correctly and efficiently.
• Troubleshoots, and escalates technical/system problems or issues as appropriate.

Confidential
Quartermaster
1989 to 2005

Mr. Lloyd was responsible for the following:

• Supervised and trained the bridge personnel and navigation, watch standing, use and care of navigational charts, tables and publications.
• Responsible for the inventory and procurement of nautical charts and publication.
• Arranged analytical and statistical reports such as wave observation logs, weather chart interpretation, and gnomonic and conformal projection charts for dissemination.
• Maintains the ship’s equipment configuration accounting system.
• Prepared and implemented weekly schedules of preventive maintenance.
• Supervision of all personnel working in Communication Center having the commensurate access to perform their duties, ensuring personnel received appropriate access program briefs, conduct Security Training
• Developed, schedule, and implemented multi-level training programs for Emergency Action Plans in regard to the Destruction of Classified Information
• Received and sent Logistics Request for US Navy Ships Home Ported in the Atlantic Fleet
• Proficient with loading Windows applications

CERTIFICATIONS: Microsoft Certified Professional WIN 2000, Microsoft Word 2000 Level 1,2,3, Microsoft Excel 2000 Level 1,2,3, Leadership Training

HARDWARE: AN/USQ-144 © V2/SQ-88/CQM-248A SHF MODEM, SB-4367/SB-4223/SB-4124C/CYZ-10/KGV-8CC, KG-84A/KG-84C/KG-194/KYV-5/KY58/KGV-11, WSC-3(V) 7/WSC-3 (V) 14/SINGAR/TD 1271, URC-109/USQ-162(V)/OK-455/URT-23, SA-2112(V)4/SA-2112(V)6/SA-2112(V)8, Proteon CNX 600 Router, DHCP IPX/SPX Monitor

SOFTWARE LANGUAGES: Microsoft Professional Office 2000, Microsoft XP Professional, Microsoft XP Home, UNIXS/Microsoft Windows 2000, Defense Message System

Operating System: Windows NT 4.0, Windows Server 2000, MAIL for Windows 3.1, Microsoft Windows 3.1

System Utilities and Tools: DCHCP IPX/SPX Monitor, Performance Monitor, Microsoft Manager Console.

SECURITY CLEARANCE: DHHS – Level 5C, Moderate Risk (MR) Public Trust Position

Clearing Office: USOPM, OFI, SQ1 – HE05