PC Repair Technician Resume NC - Hire IT People

SUMMARY:

IT Professional specializing in all aspects of system security including disaster recovery, intrusion detection, data recovery, systems configuration, policies and procedures, security authorizations and data back up. Additional skills include on site trouble shooting, help desk end user support and training.

SKILLS:

Cisco Router/Switches
HP Switches
Hardware Configuration
POS Installation
Software Configuration
Microsoft Office
Systems Security
Firewall Configuration
Sever Implementation

PROFESSIONAL EXPERIENCE:

PC Repair Technician

Confidential, NC

Responsibilities:

Fix and Repaired Broken Laptops
Removed parts from non - working computers to be resold
Logged all computer that where torn down into SAP

Service Desk Generalist

Confidential, Greensboro, NC

Responsibilities:

Remotely support end user corporate and retail technology systems
Employ Citrix application to provide users with VPN gateway access
Assists in the development of training activities and documentation to operational support processes

Help Desk Worker

Confidential, Greensboro, NC

Responsibilities:

Provided end user support in person/phone on campus
Organized and repaired inventory to ensure easy access to needed technology
Handled dismantling or deployment of office and classroom technology

Confidential

Confidential, Tannersville, PA

Responsibilities:

Provide 50 Administrative users and 100 POS users with in person technical support such as replace faulty equipment.
Assist end user with software application issues. Educate end users in all phases of hardware and software application in use at the facility
Set up desk computer systems for both administrative and non-administrative employees including hardware equipment and software. Provide hands on education support for both
Remove faulty equipment from end user stations to tech support work lab for diagnose and repair

Customer/Computer Service

Confidential, Bartonsville, PA

Responsibilities:

Responsible for the day to day operation of retail store
Handled customer service and inventory control
Computer setup, installation and maintenance of QuickBooks POS, QuickBooks PRO and Credit Card Processing System

We provide IT Staff Augmentation Services!

Pc Repair Technician Resume

NC

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