SUMMARY:

• Dedicated healthcare professional with over twenty years experience in a variety of clinical and administrative positions with steadily increasing responsibilities. Range of knowledge extends from inpatient tertiary care, outpatient care settings and home care. Strong record of achievement in:
• Patient care satisfaction metrics
• Quality patient care outcomes
• Physician alignment and relationships
• Program development and implementation specifically related to the National Patient Safety Goals, CMS Conditions of Participation, Community and Outreach programs, and benchmarked standards for subspecialty areas.
• Intradisciplinary team development utilizing transformational leadership, servant leadership and relationship based care philosophies.
• Magnet © application and survey coordination.
• Multimillion dollar financial and budgetary stewardship

PROFESSIONAL EXPERIENCE:

Practice Administrator, Toledo, Ohio

Confidential

Responsibilities:

• 50 providers, 60 staff. Includes operational, clinical and administrative duties to include provider contracts, on - boarding, daily operations to meet Patient Centered Medical Home (PCMH) and Meaningful Use requirements, patient satisfaction and ACO quality goals.

Adjunct Faculty

Confidential, Detroit, MI

Responsibilities:

• Oversight of 200 FTEs with an annual 50+ million dollar budget
• Creating a culture of intradisciplinary teamwork. Developing workgroups for both proactive and reactive strategies to provide optimal processes in a “just culture” environment.
• Hardwiring strategies recommended by world renowned consultants
• Service line enhancement and development using evidence based practice and national standards.

Director of Nursing Perinatal Services, Cincinnati, OH

Confidential

Responsibilities:

• Oversight of 200 FTEs with an annual 35 million dollar budget
• Developing and implementing action plans related to staff satisfaction, AHRQ surveys.
• Advising nursing research council and mentoring/coaching nursing colleagues in nursing research and quality projects
• Advising magnet steering committee regarding nursing professional excellence expectations and initiating engagement philosophies.
• Implementing quality initiatives to include workgroups for standardization within the care setting and across the system.
• Working with departmental nursing management/leadership to develop and grow professionally and personally specific to succession planning.
• Additional facility and system project to include change management, EMR (EPIC) implementation, CNL feasibility, utilizing red alert system for surge and internal crisis communication, departmental redesign construction.

Clinical Service Director, Grand Rapids, MI

Confidential

Responsibilities:

• Oversight of 175 FTEs with an annual 22 million dollar revenue budget
• Developed and implemented strategies to improve productivity based on national nurse: patient ratios, redesigning and revising staffing processes to delete inefficiencies attaining productivity standards > 95%.
• Raised the HCAHPS/Press Ganey satisfaction rating to the 90th percentile in 10 of 14 indicators, and 75 percentile for an additional 2 indicators.
• Utilizing lean and six sigma strategies, implemented strategies based on the IHI philosophy for a high reliable perinatal unit to include a multidisciplinary obstetrical performance improvement team.
• Developed and implemented strategies to decrease supply costs by 10%.
• Increase revenue by creating a privileged and credentialed nurse practitioner program while decreasing cost.
• Significantly decrease LOS (.5-1day) for ante partum and neonatal patients based on implementation of multidisciplinary rounding and developing relationships with homecare agencies.
• Decrease cost per case in the Confidential based on care practice changes.
• Co-lead implementation of the staffing grids using the NASH productivity philosophy. Reduced nursing overtime salaries by $300,000.
• Other additional projects include EMR medication reconciliation, college and university schools of nursing liaison, developing a Confidential ’s uro-gyne program for strategic growth in the non-invasive surgical arena, co-chair for nursing Magnet journey which includes the clinical advancement system, gap analysis, and application process.

Nursing Administrator

Confidential, Flint, MI

Responsibilities:

• Oversight of 250FTEs with a 30 million dollar revenue budget.
• Initiated a multidisciplinary obstetrical performance improvement program and joined the AWHONN national benchmark project.
• Developed and implemented hourly rounding documentation tool to increase patient satisfaction.
• Developed and implemented a thrombosis risk assessment and DVT prophylaxis tool for all inpatients.
• Chaired project for implementation of family and patient centered care concepts.
• Mentored and coached nursing management group in transformational leadership and change agent philosophies.
• Administrative sponsor for Kaizen project related to obstetrical admission and registration thru the ED department to decrease wait times.
• Advocated and encouraged development of relationship with Wayne State University to develop on sight Neonatal Nurse Practitioner online curriculum and fast track course.
• Initiated development of a Pediatric Nurse practitioner program to support the pediatric intensivists.
• Collaborated in strategic plan for Children’s Hospital.
• Researched and implemented smart pump technology.

Administrative Director

Confidential, Detroit, MI

Responsibilities:

• Oversight of approx 150 FTEs and a 20 million dollar revenue budget.
• Participated in the national IHI perinatal safety initiative as a Beta sight for the system, and in the system multidisciplinary collaborative team.
• Developed a centralized nursing education department to increase effectiveness while reducing inefficiencies by 2 FTEs.
• Participated and co-chaired the team to develop the system staffing model utilizing the Holistic and Relationship Based Care for the Transformation of Care at the Bedside (TCAB) initiative.
• Participated in the educational opportunity to become a green belt in the Six Sigma/Lean philosophies.
• Developed and implemented “care coordinator” concept to improve patient flow from ED to inpatient bed. Decreased wait time by an average of 10 minutes. Fully implemented 3 months before closing.

Supervisor

Confidential, Toledo, Ohio

Responsibilities:

• Developed and implemented Synagis injection program. Increased direct and indirect revenue $100,000 each.
• Developed and implemented Confidential graduate program. Increased direct and indirect revenue by approximately $75,000 each
• Managed and supervised over 50 professional and ancillary personnel in the coordination and delivery of all facets of nursing care.
• Decrease staffing inefficiencies through the use of geographic coordination of scheduling visits...
• Responsible for professional development and education competencies of direct reports.
• Developed collaborative relationship with acute care facilities for educational opportunities and facilitating collegial interactions.
• Liaison for regional insurance companies to develop programs for wellness and disease prevention.

Administrative Director

Confidential, Tecumseh, MI

Responsibilities:

• Developed and implemented shared staffing model for productivity efficiencies.
• Lead strategic plan and implemented additional sleep disorder capabilities to reduce scheduling times from 12 weeks to 3weeks.
• Developed zero based budget for all departments facilitating at Confidential and 20 million dollar budget.
• Implemented change in scope of service for respiratory care to in corporate obtaining EKGs 24/7. Decreased 2.3 FTEs.

Staff RN- Perinatal Outreach Coordinator-Metro Nurse Manager

Confidential, Toledo, Ohio

Responsibilities:

• Strategic team member for development and implementation to meet CON criteria and acquire Level III Maternity Licensure tertiary care status.
• Developed and implemented Perinatal Outreach Program. Increased birth volume thru referral, consult and transport by approx 750 births per year. Increased neonatal transport revenue by 10-15 additional transports per year. Provided community outreach education for numerous professional disciplines.
• Developed system VAC to consolidate purchases and supplies for vendor and contract and cost containment.
• Developed a 3 hospital multidisciplinary team to consolidate policies, procedures, staff, equipment and capital purchases.
• Developed and implemented Newborn Individualized Developmental Care and Assessment Program and implemented the Developmental Care modalities and concepts.