SUMMARY:

Provides technical support for various government agencies in the DC Metropolitan areas: and outside DC. I have work as far north as Albany NY and as far south as Columbus GA. I have work in desktop environment for around 20 years and still looking to grow.

TECHNICAL SKILLS:

Hardware: Dell, HP, Asus, Lenovo products

Microsoft operating systems: Windows 7 - 10, Windows servers, Linux

Applications: Microsoft office, Cisco VPN, SCCM, Antivirus software, MDT, Clonezilla

Network Technologies: DNS - DHCP Microsoft Active Directory TCP/IP, GPO, Remote Desktop

PROFESSIONAL EXPERIENCE:

Confidential

Field Service Technician, Maryland

Responsibilities:

• Trouble shot issue that occurs at the desktop level or on the network. Re-image laptop or desktop as a last resort to resolving issues that occur.
• Installed and configure Windows 10 machine for deployment, for new and old machine that can be used for deployment.
• Trouble shot issues that occur with Windows 10 such as bit locker and outlook issues.
• Installed and configure Secure Plus and Cisco VPN, also trouble shot any issue that occurs.
• Trouble shot wireless devices such as IPhone, IPad, Android and tablet.
• Update tickets in a timely manner so that we don’t miss the SLA.

Confidential

Desktop support, Maryland

Responsibilities:

• Setup Citrix Wyse Terminal as well as fat client terminal for seasonal employee that is coming in.
• Help user to get acclimated to the new virtual system, and also trouble shot issues that they are having.
• After the seasons we break down each machine make sure there is a correct count and ship back to NC.

Confidential

Desktop support, New York

Responsibilities:

• Create images using Clonezilla a Linux base deployment tool that was used for deploy Window 7 on the network.
• Resolve outlook issues both 2013 and 365, help user to create pst files and store it on their local machine.
• Resolve use profile issues in Windows 7. Other issues that may occur such as printer issue, drive mappings and other how to do, I teach user. Install both local and network printer on workstations.
• Trouble shot VDI issues for users, grant them access to certain resource on the network that they need for their department.
• Keep inventory of the entire PC that are being disregarded and new in coming PC.

Confidential

Desktop support technician, Maryland

Responsibilities:

• Trouble shot Windows operating system such as Windows XP, 7 and 8, cross train with the developing team with Windows 10.
• Perform migration for users who are migrating from Windows XP to Windows 7, installed office 365 and 2013
• Trouble shot various in house application as well as COD
• Installed and configure network printers as well as some unique printer manipulation in Unix
• Trouble shot Cisco VPN issues on the laptops.

Confidential

Desktop Admin, Washington, DC

Responsibilities:

• Using MS. SCCM 2007/2012 migrate users from Windows XP by moving their data to network share and make sure that they got a loaner while their machine is being upgraded.
• Trouble shoots any problems that come along with migration issues as wells other issues that may occur.
• Make sure that each machine is up dated in AD with user information, this to keep inventory of the machines that is on the network and who have what equipment.
• Installed and trouble shot MacAfee Endpoint to harden laptop hard drives

Confidential

Desktop Admin, Alpharetta, GA

Responsibilities:

• Migrated user from Windows XP to Windows seven using the MDT method and other forms of migrating users.
• Trouble shot problems that occur on the migration, whether it's on the server or desktop.
• Travel to different site that Confidential has to migrate users from Windows XP and Office 2003 or 07 to Windows 7 and Office 2010.
• Install both dell desktop and laptop and upgrade laptop and desktop bios for maximum performance.

Confidential

Desktop support technician, Washington, DC

Responsibilities:

• Performed desktop support for customer at Confidential, trouble shooting various issue that occurred on a day to day basis.
• Resolved Windows networking issues for client that are not getting access to the network, whether it's a password issue or IP issue.
• Coordinate move with agencies that are moving their personnel to different location in the building or between various locations.
• Used Microsoft MDT for fast deployment of enterprise workstation with Windows 7 and office 2010 and other application throughout Confidential .

Confidential

System Admin, Maryland

Responsibilities:

• Installed and configure Windows 2003 servers, place each server in its rack and run test on the servers.
• Build the server racks, make sure that the racks are secure for the servers
• Installed SQL 2005 and Oracle 10g configure each server.
• Created users and email accounts and gave access to the appropriate user access are granted
• Make sure that the servers are running properly and that each of them has the correct patch installed on them.

Confidential

Desktop Admin, Washington, DC

Responsibilities:

• Created new user account in Active Directory as well as client Exchange mail box.
• Trouble shot any issues that user may have with their accounts; make sure that user are in the correct OU with the right permission.
• Installed and optimized HW/SW/Networking products and configure at customer sites.
• Diagnosed and resolved product performance problems and ensured customer satisfaction by informing customers about preventative maintenance. Make sure backups are performed on the servers on a regular basis.
• Creating images by using Norton Ghost for faster production of deployment and cut time and cost.
• Used SMS or Altiris to deploy images over the network to clients' machine.

Confidential

Desktop support technician, Washington, DC

Responsibilities:

• Installed, maintained and repaired company and multi-vendor systems which included hardware, software and networking.
• Installed and optimized HW/SW/Networking products and configurations at customer sites.
• Diagnosed and resolved product performance problems and ensured customer satisfaction by informing customers about preventative maintenance.
• Used Active Directory for Windows 2000 and 2003 in an Enterprise environment to manage and create user accounts.