PROFESSIONAL EXPERIENCE:

Confidential

eLearning Contractor

Responsibilities:

• Project manager and performance analyst for the Payment Information Portal (PIP) enhancement build
• Assessment of training needs via ADDIE implementation to establish appropriate instructional modality
• Conduct knowledge transfer sessions for staff
• Determine learning outcomes
• Design storyboards and write narrative
• Writer and designer of all training collateral using Captivate 8 and Articulate 13, SnagIt, VISIO and WORD
• Coordinate edits and bulletin updates with stakeholders, including City Comptroller and Mayor’s Office of Contracts

Confidential

Training Consultant Contractor

Responsibilities:

• Created SCORM - validated course modules using Adobe CS, Captivate and Articulate for SumTotal Learning Management System.
• Provided daily report dashboards to Compliance for American Banking Association's mandated yearly review.
• Provided employee and contractor accounts for LMS access.
• Developed internal branding framework for employees via CMS marketing collateral on eBay's Product Central webpage
• Created charter bank changes and documentation for internal users and Bill Me Later partners and edited per General Counsel and Compliance departments
• Performed weekly project tracking with SharePoint and Visio platforms.

Confidential

Administrative Manager

Responsibilities:

• Directed financial and human resource management for The Welch Center and The JHU ProHealth clinical study facility.
• Established communication and marketing protocols for clinical trial participants
• Performed contract negotiations, cost reductions and restructuring of leases of office rentals.
• Designed and managed sponsored and non-sponsored budgets design, provided final approval of expenses and allocation of costs to grants and cost centers via SAP.
• First point of contact in vetting of support personnel and student interns.

Senior Program Manager

Confidential

Responsibilities:

• Executed the extensive restructuring of the admission process from rolling to twice yearly resulting in full-time faculty regaining 40% of time in order to focus on research and publishing activities.
• Designed and launched multi-channel marketing campaign for student recruitment, practicum placements and The Summer Seminar Program.
• Scheduled and proctored graduate exit exams and quarterly LCPC national certification exams
• Presented oral and written seminars to prospective students via open houses.
• Provided personalized advising to current and prospective students
• Monitored student progress, notified at-risk students and set up one-on-one meetings for corrective action with full time faculty.
• Developed new courses using market research methodology with clinical practitioners to advance mental health treatment modalities and promote non-credit professional development for counselors to maintain licensure requirements. Courses exceeded projected enrollments, resulting in wait listing and a 20% increase over projected department revenue.
• Created and managed $2 million department budget based on forecasted enrollments using SAP and EXCEL.
• Wrote departmental public relations press releases, advertisements and brochures.
• Created The Play Therapy Summer Intensive Program.
• Piloted Paywire payment system for professional development courses to expedite continuing education students seeking CEUs/CMEs.
• Managed the departmental workflow of two program coordinators including: project management, course scheduling and catalog revisions.
• Created content management for department and SOE web page using Site Executive
• Reviewed and approved syllabi course learning outcomes.
• Delivered training to coordinators and interns on MS Office Suite, ISIS course content system and SAP.
• Designed surveys for alumni tracking and current student feedback with Survey Monkey.
• Designed and developed ISIS reports to facilitate enrollment and admission decisions.
• Executed monthly review and audit of SAP BW reports to monitor expenses and maintained correct allocation to cost centers.
• Managed MSDE grant financial status reports.
• Maintained faculty evaluation database
• Archived paper documentation to SharePoint and J-Share proprietary databases
• Coordinated data collection and archiving for Confidential and Confidential certification audits
• Collaborated weekly with SOE Chair
• Collaborated with two experiential directors to maintain state compliance with internships and practicum.

Confidential

Coordinator

Responsibilities:

• Served as primary point of contact and provided extensive customer support to a diverse population of full-time and adjunct faculty, administrators and students.
• Coordinated and maintained 3 academic schedules per year for print and online distribution.
• Collaborated with department chairs, program managers and coordinators, full-time and adjunct faculty to facilitate course development and transition from Maryland Public Television College of the Air to Blackboard-based modules.
• Developed and created queries for departmental research and analysis of course and student data within PeopleSoft system.
• Set up student access and maintained course information on Blackboard platform.
• Established and fostered relationships with external clients and/or agencies including students, book publishing representatives, local school systems, community colleges, partnership organizations, vendors, and accrediting agencies.

Confidential

Assistant Editor

Responsibilities:

• Wrote press releases and researched news items pertaining to the payment and credit card industries prior to during and after the Credit Card Act implementation.
• Researched content from major financial publications and government websites
• Edited and summarized feature articles
• Wrote newsletters and updated website content.
• Provided direct communication with media and public relation contacts.
• Tracked and reported global trends in new payment technologies.
• Reviewed and updated Card Questions feature for consumer inquiries regarding credit cards and credit reports.
• Developed partnerships and collaborative efforts with financial institutions and publications and maintained the CRM with industry tracking database research and updates.