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Instructor/trainer Resume

Washington, DC

SUMMARY:

  • A highly motivated, tenacious, results - focused Individual; with over 30 years’ work experience in private and government sectors.
  • Possess strong leadership and successful team building capabilities with excellent communication, and customer service skills.
  • Maintains keen attention to detail; committed to completion and is detail and process oriented. Impeccable work ethic with a high level of integrity.

TECHNICAL SKILLS:

Operating Systems: Windows, Linux, UNIX

Languages: C, C++, Visual Basic, JAVA

Databases: MS Access, Oracle, DB2 SQL Database

Software: MS Office Suite, SPSS, ESRI ArcGIS, Tableau, Visio, SAS, Adobe

Programming Tools: SQL, Microsoft Visual Studio, Dreamweaver, Flash

Online Learning Tools: Canvas, Starfish, WebCT, eCollege, Blackboard, Brightspace, TestOut (LabSim)

HR Tools: Workday

PROFESSIONAL EXPERIENCE:

Confidential, Washington, DC

Instructor/Trainer

Responsibilities:
  • Taught microcomputer basics to clerical, administrative and professional staff, including general use of micros, micro software applications and specific applications for office automation products.
  • Trained staff on the use of the Geographic Information System (GIS).
  • Provided assistance to other departments on availability of self-study tools such as books, CDs, and computer-based training.

Confidential, Bowie, MD

Independent Sales Representative

Responsibilities:
  • Distribute brochures and flyers of available products for sale.
  • Host gatherings for introducing and selling Confidential products.
  • Attempt sales through phone calls, door-to-door, or personal relationships.
  • Recruit and meet with potential Confidential Independent Sales Representatives to inform them of policies and processes.
  • Collect all necessary customer information and enter into a self-made customer database using Microsoft Access.
  • Conduct follow-up with customers to ensure satisfaction and to place orders.
  • Receive customer payments and distribute items door-to-door.
  • Attend conferences, meetings, workshops, and training to stay current of products and features.

Confidential, Ft. Washington, MD

Table Games Dealer

Responsibilities:
  • Exchanged paper currency for playing chips or coin money.
  • Paid winnings and collected losing bets as established by the rules and procedures of a specific game.
  • Dealt cards to house hands and compared these with players' hands to determine winners.
  • Opened and closed game tables.
  • Answered questions about game rules and casino policies.
  • Referred patrons to gaming cashiers to collect winnings.
  • Worked as part of a team of dealers in games such as baccarat, blackjack, or novelty games.
  • Monitored gaming tables.
  • Provided high quality customer service to casino patrons.

Confidential, Washington, DC

Operations Research Analyst

Responsibilities:
  • Managed and reported case flow data reports which were used for reporting agency activity to the Court, the plaintiffs’ attorneys, and the Court Monitor as well as being used for management and decision-making purposes and compliance performance.
  • Established a reliable baseline of information from which all agency data concerning the number and flow of children and families is derived.
  • Created and implemented a PC-based spreadsheet data collection system used by all levels of social work personnel to track and record their client cases.
  • Identified and implemented various data-related projects that will improve the reliability and validity of agency data.
  • Created processes, established, and managed teams to address various data projects.
  • Used state-of-the-art data collection methodology to analyze and report data results.

Confidential, Washington, DC

Research and Information Specialist

Responsibilities:
  • Planned and conducted complex information and bibliographic research on child welfare topics, using traditional and/or advanced electronic research methods and techniques.
  • Coordinated monthly data integrity meetings to ensure and monitor the accuracy of the agency’s data.
  • Established, operated, and maintained databases, which effectively support the agency’s development needs.
  • On occasion served as interim supervisor of the data team.
  • Participated in operational planning and policy development related to the delivery of research services.
  • Advised and assisted agency staff in the application of research data for program development purposes and in the identification of funding opportunities.
  • Accessed and extracted information from data in a variety of formats and from a variety of sources (e.g., web, primary materials, and secondary materials).
  • Presented results of analytical procedures and statistical analysis.

Confidential, Springfield, VA

Oracle Database Administrator

Responsibilities:
  • Performed installation, upgrades of Oracle code.
  • Assisted in the planning and implementation of database projects.
  • Performed database designs and rebuilds (per instructions from management).
  • Analyzed and resolved end user and system reported problems.
  • Performed resource and capacity planning for systems and databases.
  • Troubleshoot and recovered down systems and databases.

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