Customer Support Specialist Resume

Objective
To utilize my outgoing personality, professionalism and attention to detail with my ability to provide superior service and support in obtaining a challenging and rewarding position with a world-class company.

Qualifications
Experienced, career-minded, dependable, dedicated, focused, fast learner, self-starter, patient, excellent communicator.

Education

Associates Degree of Business Administration

Skills

Working knowledge of computer software and procedures including, but not limited to: Microsoft Products, AS 400, Data entry, 10-key and Typing 50-WPM; Office management, Supervisory, Administrative, legal and medical assisting; Accounts payable/receivable; Customer service, Call center, Quality assurance, Technical support and Website management; Investigation, Security, Problem solving and Report writing; Sales, Cashiering, Retail, Inventory and Event planning.

Employment History

11/10-12/11 Customer Support Specialist, Confidential
Provided superior support, service and sales of office supplies to businesses via inbound telephone calls. Met the needs and exceeded the expectations of clientele. Mentored new co-workers. Consistently awarded for performance and attendance.

11/09-2/10 Seasonal Web Sales Manager/Customer Service Representative, Confidential
Successfully maintained website product inventory. Provided outstanding service and sales via the company website and inbound telephone calls. Performed data entry and various other clerical duties as assigned.

04/08-12/08 State Licensed Private Investigator, Confidential
Performed discrete surveillance utilizing video and audio recording equipment. Performed activity and background checks. Traveled the tri-state area to complete assignments. Prepared clear and concise reports. Maintained and relayed confidential information for high-profile clientele. Combined natural and learned investigative skills in completing all assignments.

04/05-02/08 Customer Service/Data Entry Representative, Confidential
Provided exceptional internal and external service via telephone and internet. Managed purchasing accounts and sales reports of Home Depot subsidiaries. Researched, verified, entered data and canceled orders. Assisted in training new co-workers.

08/03-01/05 Emergency Dispatcher, Confidential
Professionally responded to residential and commercial security alarm systems. Promptly dispatched emergency services as needed, including police, fire and medical. Provided compassionate customer service and knowledgeable technical support. Performed data entry.

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