SUMMARY:

IT Professional with 8 years of field experience working with PC and Servers related technologies. Concentrating in Microsoft messaging and collaboration products. Vast amount of experience in Exchange server 2003, 2007, 2010, and 2013 versions in regards to deployments highly available configurations and support. Hands on experience with Office 365 hybrid and migration configurations. Extensive knowledge and experience with Microsoft Lync Server for collaboration and unified communications. Experienced in PowerShell administration, automation, server and service troubleshooting.

TECHNICAL SKILLS:

Outlook: JetStress Snooper Tool NetMon

VMWare/Vsphere: PowerShell Zenapp WireShark; NAT/PAT DHCP/DNS Active Directory ISL/VTP PPP(PAP/CHAP Rapid - STP 802.1q

Windows Server: Exchange Server Lync Server Office 365 2003/2008/2012 2007/2010/2013 2010/2013

SQL Server: Oracle Visual Basics HTML JavaScriot COBOL CSS/PHP ASP.Net

EXPERIENCE:

Confidential

Sr. Exchange Consultant, Ashburn, VA

Responsibilities:

• Utilized PowerShell for deployment, configuration, and administrative purposes of Exchange components, user accounts, and testing.
• Configured a CASArray for sites. Troubleshot client side issues with connectivity, monitored server health via SCOM, and resolved database replication issues.
• Handled all administrative tasks, from creating mailboxes, troubleshooting OAB and ActiveSync, to modifying attributes and permissions.
• Planned the Hybrid environment of Exchange 2010 and Office 365 and worked with Microsoft to start the deployment of the ADFS, DirSync and created the Microsoft online Portal with the domain hosted online.
• Prepared the environment for hybrid deployment with Office 365 and also managed batch moves for mailboxes.

Confidential

Messaging Engineer, Atlanta, GA

Responsibilities:

• Implemented Exchange 2013 in the current environment and also led the migration from Exchange 2010 and 2013.
• Troubleshot mail flow and SPAM related issues by using the Queue viewer and SMTP Logs.
• Handled Exchange backup and restore for databases and mailboxes.
• Setup the Transport Rules and also adding policies for Outlook users to forward e-mails as per the request from users and business.
• Created batches of users for moves to Exchange 2013 via the admin console and monitored the progress of each batch via the migration reports.
• Managed coexistence between Exchange 2010 and 2013 with mail flow, user connectivity and continued transition effort.
• Designed, planned and Setup of Lync 2013 servers. Troubleshot and resolved any issues arising for Lync clients.
• Deployed Lync server pools for highly available IM, A/V conferencing, Mediation, and Monitoring/archiving modalities.
• Setup Enterprise Voice in Lync 2013. Setup Monitoring/archiving features in Lync Enterprise edition.
• Provided assistance to the Service Desk team on their Escalations for the Outlook and Exchange side issues. Used the recovery storage group to perform the restore of the mailbox and entire database.
• Provided technical support for multiple clients, often via on-site, phone and remote access utilities (ie. Kaseya, RAdmin, LogMeIn, JoinMe, MS RDP…etc).
• Installed, configured and administered of MS Windows Servers 2008, 2012. Also completed client migrations from MS Windows Servers 2003 to 2008/2012.
• Installed, configured and administered backup hardware (tape devices) and software (Symantec Backup Exec and NT Backup, Cobian)

Confidential

Exchange Admin, Atlanta, GA

Responsibilities:

• Planned migration effort for all mailboxes and set timeline and deliverable schedule in line with business need and resources.
• Readied existing Exchange 2010 environment by applying patches and security updates to all servers. Checked health of current environment and troubleshot issues related to clustering and message routing
• Work on daily tasks like management of mailboxes, Distribution lists etc.
• Designed the Mail flow for the current exchange environment. Setup Outlook Anywhere for the environment and perform databases maintenance using eseutil tool.
• Performed exchange backup and also did the restore for mailbox as per the request. Ran the exchange planning tool for expansion of the servers and also performed DAG patching on weekends
• Implemented anti-spam on the HUB servers for protecting the env from Spam attack. Performed exchange servers patching and maintenance
• Managed Lync 2010 environment and perform tasks like enable users for Lync.
• Troubleshot and gave root cause analysis for any issue arising on the exchange server

Confidential

Systems Admin, Atlanta, GA

Responsibilities:

• Walked customers through step-by-step process for troubleshooting hardware issues. Assisted customers with anti-virus program installations and virus removals.
• Used good problem-solving skills for troubleshooting problems. Maintained the administer the current Exchange 2007 environment with Confidential deployed.
• Decommissioned the Exchange 2007 servers after the Migration was completed.
• Maintained hardware and software for multiple clients includingervers, workstations, laptops, printers and multimedia equipment. Installed, configured and administered of various switches, routers, firewalls and WLAN equipment.
• Created and maintained project plans, tracking activities against tasks, including EVMS calculations.
• Managed the migration of UNIX servers as part of NFC disaster recovery operations.
• Participated in the planning of NFC migration to ITIL standards. Designed, developed, and implemented asset tracking system in ASP dot.net using SQL Server