SUMMARY:
Having 5 years of IT experience with 2 years of experience on Salesforce.com CRM. Possess comprehensive understanding on SFDC full life cycle and Waterfall model. Administration, Configuration, Implementation and support experience on Salesforce.com CRM. Experience working with Force.com IDE in design and development of Custom Application for Complex Business Processes in both Sales and Service Cloud Modules. Possess comprehensive understanding of CRM business processes like Campaign Management, Lead Management, Account Management, Case Management, Quote, Forecasting, and Call Center. Extensive knowledge of Salesforce.com implementation cycle in Sales, Marketing, Service and support modules. Skilled in customizing standard objects and develop Custom objects, Page-Layouts, and Record-types to distinguish between various requirements. Knowledge in Salesforce.com SFA, Force.com Apex Classes, and Apex triggers, Designing Visual force Pages, Components and Controllers considering the Governor Limits. Good Understanding and Knowledge in designing Report, Dashboards, and Analytic Snapshots. Experience in implementing the Master-Detail, Look-up, Many-to-many and Hierarchical relationships and Automate the business Process using Workflow rules, Approval Process, Auto-Response Rules and Escalation Rules. Expertise in controlling the data access across the Application using Field-level security and Organization-wide Defaults, creating Profiles, Queues, Setting up Role Hierarchy, Company profile and writing the Sharing Rules as per the Requirements. Experience in validating the data using Validation Rules, and Creating Debug logs for users. Hands-on experience in using Apex Explorer and other Third party application in App exchange such as Data Loader, Outlook Connect, Informatica Data loader. Having good Knowledge on Knowledge Management, Translation workbench, and Content Management. A very good team player with the ability to work independently, a competent, co-operative and result oriented IT consultant possessing excellent interpersonal, written and oral communicational skills. Experience
Confidential,,Norwalk, CT Feb 2011 – Till Date Consultant
Order Management System’ is a web portal based primary distribution management tool for Vertrue’s employees; it allows investors and customers to interact with Vertrue. It is a CRM application built on Salesforce.com CRM solution and provides a single place to manage and view everything about the clients like its Account detail, contact information, pending orders, cases in pipeline.
Responsibilities
Working closely with Salesforce Programme team to drive successful implementations of new projects, adoption data quality and best practices of use. Assist in the configuration and maintenance of "Sandbox" environments to facilitate success development and QA testing of new on-demand features and functionality. Created separate views for different users for the tabs like accounts, opportunities etc. Created different folders to store the reports of different groups and categories. Designed, and deployed Custom tabs, Entity-Relationship data model, Auto-Response Rules, Components, VisualForce Pages to suit to the needs of the application. Used Apex Explorer and Apex Data Loader to Manage and Query the data. Created customized page layouts and record-types for Opportunity, Contacts, and Accounts to distinguish between different Processes. Involved in Design and development of Workflow rules, triggers, and validation rules, Profiles, Custom Buttons, Custom links, Custom Pages, Extended controllers, and Apex classes to drive the functionality. Created Email templates, approval processes, Auto response Rules and Multi-Step Approval Processes as per the requirements and defined approval actions on them to automate the processes. Deployed the code from Sandbox to Production and was part of release activities and UAT. Confidential,Houston, TX September 2009 - Nov 2010 Salesforce Developer
BMC Software, Inc. is a multinational corporation specializing in Business Service Management software. BMC develops markets and sells software used for multiple functions; including IT service management, data center automation, performance management and cloud computing management.
Responsibilities
Interacted with various team members to analyze the gathered requirements, planned and prioritized the design and implementation of Functionality requested by the Stakeholders. Worked with various salesforce.com objects like Accounts, Contacts, Leads, Opportunities, Reports, and Dashboards. Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application and built Created page layouts, search layouts to organize fields, custom links, related lists, and other components on edit pages, Visual Force Pages and Controllers. Created and used Email templates in HTML and Visualforce. Implemented field level security along with page layouts to manage access to certain fields. Developed and deployed workflows and approval processes for opportunities and products/ assets management. Involved in pre-deployment activities and was part of regressing and UAT. Confidential,Fond du Lac, WI January 2009 - August 2009
Java Developer
Responsibilities:
Serve as consultant in small development department. Responsible for enhancements and general support requests on a custom built Executive Information System. Review use case and design documents. Create test case documents. Develop test and debug Java code and JSP pages. Developing dynamic web pages using HTML, CSS and JavaScript and testing them. Confidential,Milwaukee, WI September 2008 – December 2008 Java Developer
Responsibilities:
Serve as a consultant on a development team for a major department store chain. Responsible for making enhancements to a software tool that allows merchants to create strategic pricing plans for seasonal and year-round merchandise. Review use case and design documents. Create test case documents. Perform technical analysis/design. Create detailed technical specifications from functional specifications. Developing dynamic web pages using HTML, CSS and JavaScript and testing them. Confidential,Secunderabad, India September 2007 – July 2008 Java Trainee
Responsibilities:
- Perform technical analysis/design.
- Review use case and design documents.
- Create test case documents.
- Used Rational Rose and Microsoft Visio, UML tools for creating sequence class and class diagrams.
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