Software Trainer Resume Lake Success, NY - Hire IT People

TECHNOLOGY IMPLEMENTATION SPECIALIST

Diverse technical experience installing, configuring and maintaining complex computer hardware and software in business and healthcare environments. Capable of managing multiple projects, directing teams of engineers in achieving client satisfaction and working efficiently for profitable results.

A seasoned technical trainer, developer of training materials and writer of installation guides.

PROFESSIONAL EXPERIENCE:

Confidential,Lake Success, NY - (2002 to 2009)

Software Trainer- Implementation Specialist - Project Manager: All Health Care Environments.

Trained over 250 physicians, one-on-one, to successfully use voice recognition software.
Managed a team of engineers installing and configure voice recognition application software in radiology, pathology and cardiology departments in 30 New York City area hospitals.
Coordinated installation on Windows servers, troubleshooting and maintaining applications on Windows XP, Windows 2000 and Windows Vista workstations.
Configured network interface and sound cards, resolved connectivity issues, troubleshooting profile and software application issues remotely from the company help desk.
Engineered documentation and batch processes, reducing installation time by over 20%.
Analyzed electronic medical record systems software (Cerner, Meditech, Soft, and Eclipsys) and created concise voice recognition commands, improving user satisfaction and efficiency.
Worked closely with Information Technology personnel and client managers to schedule and coordinate complicated installations and trainings.
Responsible for the planning and logistics, and physical replacement of over 500 workstation computers and printers at Coney Island Hospital, and migration of user applications and data.
Managed the help desk to resolve customer problems “24x7” using remote connection software.
Provided new technician assistance; working as a “team player”, contributing to the overall success of the support group by training new users on the entire network system.
Effective at “cold calling” for new customers, resulting in an additional $300,000 of corporate revenue per year.

Confidential,New York, NY - (1993 to 2002)
Consultant and Reengineering Specialist, Technology Services Projects Division:

Coordinated computer workstation hardware upgrades and managed up to 10 technicians at a time for projects at: Paine Webber, Brinker Restaurants, Toys R’ Us, Empire Blue Cross, Fidelity Investments, AT&T, Lucent Corporation, MCI and Citicorp.
Analyzed workflow and developed efficient installation documentation for engineers performing the computer upgrades and migrations.
Managed post installation help desk and troubleshooting activities at various customer locations.

Confidential,New York, NY - (1990 to 1993)

Installed and maintained complex “parallel” computing system mainframes.
Performed preventative maintenance activities to assure 100% system uptime in critical environments.
Managed the repair parts facility for the Northeast Region.

Confidential,Melville, NY - (1986 to 1990)

Selected “Field Engineer of the Year” in1989 for outstanding service.
Contributed to the accelerated growth and profitability of the field organization.
Responsible for over $1,000,000 of billable maintenance revenue.

Confidential,NY - (1983 to 1986)

Computer field support specialist in 25 area pharmacies and drug stores.
Repaired and maintained computer components: CPUs, monitors, disk drives, modems and printers.

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