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Messaging Engineer Resume

EXPERIENCE:

Confidential

Messaging Engineer

Responsibilities:

  • Extract email from Exchange in to local PST files.
  • Verify all extracted are correct.
  • Document all information from extracted PST files.

Confidential

IBM Domino Administrator

Responsibilities:

  • Support IBM Domino servers during an Office 365 migration.
  • Perform regular maintenance on Domino servers during off hours
  • Install service packs and updates to Domino servers.
  • Support Notes client users during the migration to Outlook.
  • Maintain Cisco Ironport mail gateways.
  • Perform end user support for Notes and Outlook users.

Confidential

Lead Infrastructure Messaging Engineer

Responsibilities:

  • Acts as technical SME in the area of the Email Gateway - Confidential Email Gateway.
  • Assist with supporting Office 365 Exchange environment.
  • Provides technical expertise to maintain environments and troubleshoot issues.
  • Troubleshoot email delivery issues for Confidential employees.

Confidential

Senior Analyst

Responsibilities:

  • Migrate users from the Confidential Windows domain in to the Tenet domain using Quest Migration Resource Update Manager.
  • General end user support for Tenet employees during the migration.
  • Inventory machines and their location in preparation for migration.

Confidential

IBM Notes/Domino Administrator

Responsibilities:

  • Manage help desk incidents assigned to my support team.
  • Support Confidential employees with Notes client questions and issues.
  • Administration and support of over 100 Domino 9.0.1 & 8.5 servers.
  • Participate in IBM Notes client upgrades for end users.

Confidential

Sr. Technical Consultant

Responsibilities:

  • Architect, design and lead implementation of IBM Lotus Notes/Domino 9.0.1upgrades.
  • Implemented Domino 9.0.1 enhancements resulting in improved Domino server performance and stability.
  • Experienced with wireless & handheld device integration with IBM Traveler and Blackberry Enterprise Server.
  • Document existing systems architecture and client deployment for GBS clients.
  • Design, plan and implement related system upgrades and regular patching, including Domino, Traveler, and Sametime.
  • Manage and troubleshoot anti-spam gateways for customers such as Confidential Email Gateway and Google Postini

Confidential, Phoenix, AZ

Systems Analyst.

Responsibilities:

  • Installed, configured, and supported third party Domino products, Blackberry Enterprise Server, Department Calendar and Norton Antivirus for Domino.
  • Lead projects involving the deployment and support of Sametime 8.0.2, Quickr 8.1, and and Lotus Notes client software.
  • Proficient in Sametime server 7.5.1 to 8.0.2 up-grades including the conversion of authentication from Domino to LDAP.
  • Provided daily software/hardware customer support while building strong client business relationships.
  • Documented all projects including Domino server, client configuration and upgrades.
  • Installation and configuration of Windows 2003 server, Linux server operating systems, VMWare and ESXi.

Confidential, Cambridge, MA

Senior Domino Administrator

Responsibilities:

  • Deployed Domino clustering on primary mail and application servers involving the configuration and deployment of three new Domino servers.
  • Identified and resolved Domino server performance issues and created performance reports using Candle’s IntelliWatch product.
  • Integrated BlackBerry devices with Lotus Notes mail systems including installation and configuration of BlackBerry Enterprise server.
  • Handled all escalated client issues providing troubleshooting and resolution.

Confidential, Phoenix, AZ

Senior Support Engineer

Responsibilities:

  • Resolved hundreds of customer calls with issues such as server, SMTP mail routing and replication. Also phone support for Notes client issues involving database access and client configuration.
  • Performed Domino R5 server and client up-grades, installed and configured Lotus Sametime servers which allowed the company to use Sametime for support and sales opportunities.
  • Provided on site customer training in Domino administration and support.
  • Installed and configured third party Domino products such as Candle’s IntelliWatch, VSI Fax, Domino fax server and Trend Micro Scan Mail.

Confidential, Phoenix, AZ

Senior Support Engineer

Responsibilities:

  • Installed, configured and up-graded Lotus Domino servers resulting in a stable environment clients.
  • Upgraded servers and clients from Notes R4.0 through R5 keeping in pace with the latest releases.
  • Completed the merger of two separate Domino domains into the Confidential domain.
  • Configured and monitored mail routing and replication topology for all servers, implemented maintenance procedures for all Domino servers to eliminate down time.
  • Performed on-site installation and client training for Confidential ’s Essential Tools.
  • Configured statistic collection and event monitors for all Domino servers.
  • Installed configured and maintained Candle’s IntelliWatch software on all Domino servers providing preventive maintenance and increased availability of servers

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