Customer Service Representative Resume

Highly motivated and cheerful individual with excellent interpersonal communication skills seeking a challenging position in which will allow me to utilize my Business Accounting skill set.

Education:
Bachelor of Science with concentration in Accounting
Associate of Science in Business Administration

Skills:

Type 45 wpm and proficient in 10keys
Proficient in MS office suite: Word, Excel, & Power Point
Effective time management, stress tolerance, and organization skills
Excellent communication skills, detail-oriented, good with numbers and ability to multi task
Experience with general booking procedures, and monthly closing process
Trilingual: English, Mandarin and Burmese
Volunteer at Volunteer Income Tax and Assistance Program (VITA) for the year 2008

Experience:

Confidential,09/04-05/10
Café Manager and Accountant
Process payrolls for employees, carry out billing, collection and allocating payments according to specific deadlines, reconciliation of accounts, prepare bank deposits and process adjustments.
Responsible for financial evaluation , daily operation of the business, making major decisions and directing employees towards main objectives and goals. Manage accounts payable and receivable , bookkeeping and accounting services of the café. Continuously attract customers and constantly expanding the client base.

Confidential,01/07-01/08
Customer Service Representative
Managed and audited the flow of the vault, ATM and teller's cash drawers daily to ensure balance was in compliance with bank cash limit. Audited financial documents ensuring that were in compliance with the agency's practice and policies. Opened business and personal bank accounts and handle money and details under pressure. Collected timely loan payments and delinquent accounts. Contacted personal and professional business customers in a public relations capacity to provide quality customer service and ensure optimal relationships and generate new accounts.

Confidential,07/03-07/04
Barista
Operated as Barista. Took customer's orders. Managed cash drawer. Provided excellent customer service. Responsible for aesthetics of Café.

References: Available Upon Request.

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